8:30AM - 5PM
285 Grand St, Jersey City“Walked into T-Mobile today to get my son a phone. We were helped by Suzen. She listened to what we needed and gave us some great options. Suzen is very knowledgable and kind! Love this T-Mobile, we always get great help here.”
“This location has great service. It's always a delight to be in the company of the bilingual staff. The staff works well as a team. Ray along with the entire store Rocks. Anna from Bayonne Crossing is also a very helpful expert.”
11AM - 8PM
30 Mall Drive West B28C-5, Jersey City“Actually I recommend this store. Because I went there three times and customer experience was great! They are willing to help patiently explain all the steps. So far I had no any issues on my experience. No hidden charges appear on the bill, Customer service doesn’t need to Transfer Over and OVER!”
“Linda helped a lot , I had to change my provider and it literally took years online to try and figure it out but Linda was able to do it in like 30 mins so thank you !!!'nn”
10AM - 8PM
248 Central Ave, Jersey City“Huge shoutout to GIANELLA!! LET ME EXPLAIN WHY! I walked in to this LOCATION with the intentions of canceling my agreement with T-Mobile due to a huge misunderstanding and miscommunication ! To the point where I had my mind made up and actually promised my son that nobody, I mean Nobody can prevent that from Happening!! Boy was I wrong! I walked in and was immediately greeted by Gianella; with the most welcoming greet I have ever heard. It was like she was anticipating my arrival and even tho I was beyond furiou; and irate would be an understatement! This kind lady showed Empathy! Respect! Courtesy! Listened to detail! went above and beyond because she made it clear from the beginning that even though she was not the cause of the situation, but she will most certainly treat it accordingly like if she was the culprit! 52 years of living and let me tell you, with no exaggeration! I have never in my life experienced this kind of Customer Service! and I don't think I ever will! After it was all said and done, I promised her that I will bring her business and the next day i got a 4 line account to be opened! Now truthfulLu, customer service is what keeps companies afloat but employees like the Sweetheart "Gianella!" Is what keeps companies in Business!! Retained me by allowing me to be heard and then instantly attack the problem with solutions!! 5 Star Service!! Please disregard the horrible ratings because a lot of consumers forget to apply their thoughts when they are satisfied! Seems like nobody wants to share a bad experience; Only a negative one. Stay Blessed, Thanks Once Again GIANELLA!!!! Me and my son are admired by your work and we wish you a Prosperous New Year!!”
“Linda helped a lot , I had to change my provider and it literally took years online to try and figure it out but Linda was able to do it in like 30 mins so thank you !!!'nn”
10AM - 9PM
701 NJ-440, Jersey City“The rep who helped me was William. He really went above and beyond helping me transfer my old phone to my new Samsung Flip Z. He was very helpful and have a great customer service skills.”
“Jack at Hiper Networks was great! Super efficient, responsive and took the time to understand our needs when we were initially opening our account and then again when we were closing the account. Jack made all of our transactions very easy!”