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October 2023 by Joel T.
"How Doers Get More Done" that's their motto guys. Doers, not people who need help. Doers, are people who get things done....usually without much assistance. Home Depot over the past 10 years or so have tried to pivot toward being a full service- Starbucks type business, but have failed miserably. Do not go here looking for help, don't go to home depot if you're "not sure" of what you need. Don't come here for curbside drop off or for *laughing out loud appliances to be installed or to hire a contractor to install something. You will be met with an insurmountable amount of dissatisfaction, disappointment, and waste a phDs worth of time. Watch a YouTube video on how to do it yourself and buy the materials and tools to DO IT YOURSELF. It's tile, and wood, and screws and glues and paint. It's not rocket science. It's not micro hand surgery, it's not vascular surgery.
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July 2023 by Tristan S.
This place is horrible. When you order something that's not on the shelf but is way up top where their store stock on hand, they will tell you flat out, "let me get someone who handles this department". Twice this happened to me on 2 different days. I then tried ordering online for pick up, twice, and my order got cancelled claiming it was out of stock, Although I was just there only to see the stocks are up above the shelf. Just give me a ladder or forklift and I'll grab it myself!
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December 2022 by Ellen C.
I wanted some shelving installed in two closets. I went to the Home Depot and got a number for the Home Depot custom closet person. I called and made an appointment. On the day of the appointment I received a phone call from the technician, Chuck was his name. Nice enough fellow. He didn't want to come if I wasn't a serious customer. I found that uncomfortable but I assured him I wanted the service so he came. He drew up some plans and sent me an estimate. This was 10/19/22. We compared prices and in installation dates. Home Depot couldn't do the instal until February. I got back to them the second week of November. I wanted to green light the project. Chuck immediately told me the price had gone up substantially. I still wanted the install and asked him to draw up a contract at which point I learned I would have to pay -- in advance -- 99% of the cost of the closet shelving. In advance. ?? Where do they do that. I can see leaving a deposit but paying basically 100% in advance for a service I have yet to receive? That's something I was not going to do. I told Chuck I was not interested in paying in advance. He said in New Jersey that's the law. I don't know if it is the law or not, what I do know is that I wasn't going to give Home Depot over $3,000 (+) to hold for two months until they came in February to put some shelves in two closets for me. I told them thank you very much. A few minutes later a supervisor called me. She said, "if you were buying a refrigerator you would pay in advance and wait for delivery." I told her this is not a refrigerator. I said thank you very much for your time and I will not use their service. I found another contractor--highly recommend. They require a twenty percent down payment and the balance upon completion of the project. They can start in January. I do not think making a customer pay 100% (99%) in advance is a good policy and I don't think it's the "law" in New Jersey. Either way I'm not interested in participating in this relationship where I assume all of the contingencies and the financial responsibility. February might roll around and they might raise the price again and change the deliverable date. No thank you.
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November 2022 by Dorothy Forgione
I found that they use AJ Perry only and not fond of theory prices. They are not much cheaper contracted out through Loews or here. I think it should be less expensive to go through these stores. I did not get the work done through them but know the cost is too high through AJ Perry.
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October 2022 by Jay K.
The definition of insanity has a name, Chris Saez NJ store 0935. I've spent 20 hours 50 emails and escalation to the President of HomeDepot.com attempting to return a damaged refrigerator. Chris has sent a 3 trucks to pick up and 3 times they refused to take the refrigerator. Now I'm up against thousands of dollars in fines from my building yet Chris unequivocally refuses to pick up or refund it. I'm not going to lose my apartment over this the refrigerator will be disposed of and perhaps if it came out of Chris's paycheck he might learn about accountability.
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October 2022 by Jenn B.
I rarely come here but we were specifically looking for a plug in light that was shown to be in stock. Shelves were empty. Also, looked for an employee -walked down several aisles-not a worker in sight. Left and went to Lowes instead
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September 2022 by Евгений Воеводин
Looks like nobody is working hereJust empty store, if you have any questions it's just your problem! Great home depot team ?
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July 2022 by Promise Idaewor
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June 2022 by John Cameron
After waiting a 1/2 hour for a fork lift operator. Multiple pages and a trip to customer service. Where the operator was. He Finally walked back to aisle 36 to retrieve my cabinets. As a builder, time is money! So I asked him if could drop them at the pro desk and was told no. Asked why, said he had to move something in another aisle. Then he drove away and came back and left with no explanation. Total time wasted appx 1hr. Go to the holland tunnel store next time.
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March 2022 by Angela M.
I am a regular at this Home Depot location, as it is walking distance from my home. It is perfect for DIY projects and home owners on a budget. The selection is amazing. It is simply hard not to leave the place with something outside the shopping list. All of my gardening supplies and drills are from Home Depot. I love the fact that they have lockers where you can simply stop by and pick up your orders without having to wait in line and show your ID. It is perfect when walking the dog, for instance, and the order is small enough to fit in a backpack. I have never used their subcontractors and am aware of the ill reputation. I simply never had the need to hire a contractor from Home Depot as I have my own for the very big projects. My kitchen was renovated through HD, at least for the hardware side. My bathroom, however, is entirely from home Depot. The parking space is gigantic and never full. But even if it were, there is plenty of street parking on either side of the building. This particular location has a Raymour & Flannigan store next to it, which makes it awesome. You can really get everything done for your house in one block. I'm not sure about customer service here, since I do research prior to going to the store, and if I need advice I ask my contractor. As for appliances, I did ordered from Home Depot, simply not this location (I used the Holland Tunnel location, which was fantastic).
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March 2022 by Mariam M.
I am a regular at this Home Depot location, as it is walking distance from my home. It is perfect for DIY projects and home owners on a budget. The selection is amazing. It is simply hard not to leave the place with something outside the shopping list. All of my gardening supplies and drills are from Home Depot. I love the fact that they have lockers where you can simply stop by and pick up your orders without having to wait in line and show your ID. It is perfect when walking the dog, for instance, and the order is small enough to fit in a backpack. I have never used their subcontractors and am aware of the ill reputation. I simply never had the need to hire a contractor from Home Depot as I have my own for the very big projects. My kitchen was renovated through HD, at least for the hardware side. My bathroom, however, is entirely from home Depot. The parking space is gigantic and never full. But even if it were, there is plenty of street parking on either side of the building. This particular location has a Raymour & Flannigan store next to it, which makes it awesome. You can really get everything done for your house in one block. I'm not sure about customer service here, since I do research prior to going to the store, and if I need advice I ask my contractor. As for appliances, I did ordered from Home Depot, simply not this location (I used the Holland Tunnel location, which was fantastic).
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November 2021 by Tay L.
Horrible customer service! Manager couldn't help. I needed a Piece of wood cards and he claims no one in the store at the time knew how to do it this is a disgrace. I waited almost 40 minutes to get one piece of wood cut I had to leave because no one knew how to cut it complete BS.
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November 2021 by Emily I.
This was the absolute worst experience with an appliance purchase, so I will detail below: 1- Ordered a refrigerator on 10/4/21 and was told that they could not deliver until 10/26/21. I know that there are supply change issues so fine. 2- 10/26 arrives. I am told to empty my fridge and unplug, that the delivery would arrive between 12 and 4 PM. 3- The tracker says they are on their way. I keep checking, particularly after 4:00, because no fridge has arrived. 4- * There is no one who EVER answers at their delivery center, so I keep calling Home Depot. This is when I learn that they do not do their own delivery, but rather sub-contract out. HOME DEPOT SOMEHOW BELIEVES THAT THIS MEANS IT IS NOT THEIR RESPONSIBILITY. It took several hours on hold to learn this information. 5 - The next day I call Home Depot yet again. Get through to a manager who FINALLY gets ahold of the delivery company and SURPRISE, there is no possible delivery because the item is not in stock. 6- I look online and the item appears to be in stock but they have raised the price by $400, so take what you will from that. 7- I get an email from the delivery company saying that now they want to deliver the item on 11/16. Since there were absolutely no consequences for not delivering the fridge on 10/26 I figured this was not great. 8- Home Depot said that they would see what they could do and get back to me. Does anyone want to guess if they got back to me? 9- Called two days later and asked if there was any progress. There was not, so I said to cancel the order. 10 - They said the order was canceled but never sent me confirmation or informed the delivery company or refunded my money. When I asked why they said it was because the item was not returned to the warehouse. I totally lost it. Exactly what item were they waiting for? 11- So supposedly I am getting a refund this week. 12 - In summary -- Around 10 hours in time, $300 in groceries, no refund of $1,600, and NO REFRIGERATOR. I assume that was sold to someone for $1,900 dollars. It will be a cold day in hell before I ever deal with this company again!
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August 2021 by Jodyann B.
This is the worst Home Depot ever. I really mean ever. One employee was FaceTiming her boyfriend while I waited to be helped. Another guy looked at me like I was interrupting his phone call. You spend half of the time trying find someone to help you. I've complained to multiple managers over the last 3 years. They act like I'm the only one who has ever complained. Instead I try to go Lowe's as much as possible because even though it's more expensive the staff is friendly and helpful. Or to the Home Depot by the Holland tunnel.
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July 2021 by Ellie O.
BEYOND TERRIBLE! This company scheduled my refrigerator delivery for last Tuesday, gave me a delivery window and called the night prior to confirm. After a 20 minute wait to speak to a representative, I come to find out that they supposedly came to the house but no one was home. I have security cameras and the Ring - they did NOT come to the house. They did NOT call the number on file to contact someone. My call with the representative got disconnected so again I call to find out the previous person scheduled my delivery for a different date without my knowledge or consent. Today, after a second day of waiting and three phone calls to the delivery company and Home Depot AND two lost days of work, I come to find out that again "came to the house but no one was home." Needless to say, Home Depot needs to find another company to trust their business name with.