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May 2023 by Jean M.
do all towing places charge you for days you can't even pick up the car? this place charged me for a day they weren't open. I was calling all morning and no answer. scum of the earth if you ask me finding sneaky ways to charge people more money. "the office isn't open but the lot is open to tow cars" I'm taking this up with parking authority tho..two different signs on the same block fucking yay
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October 2022 by Alma Ramirez
These place is the worse towing company they want to keep you’re for as long as they can to get more money. They will put millions of excuses and ask for extra papers that are not necessary , they are so nasty and rude, please don’t ever bring you’re car here or don’t ever towed anyones car send it here. Is the worst experience ever.
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July 2022 by Zack G
I felt I needed to write a review because after reading the other reviews here, I lost some sleep thinking this was going to be a multi-visit super expensive pain to deal with, especially because it was a rental car that got towed. I called them beforehand, asked what info I needed, called the rental car company and got the documents, went over around 9am, and was in and out. The guy was friendly and helpful. The car was not damaged or anything. They even accept credit cards - so they're easier to work with than my laundromat that only accepts cash :). Getting your car towed sucks, but this was as good of an experience as I could have hoped for all things considered.
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June 2022 by Nicole Velasquez
This whole place is disgusting. Smells like sewer water and works especially TITO are rude, miserable, and straight up nasty. Taking advantage of the fact that people are just trying to get their car back and giving you the hardest time to do so. Disgusting, smelly tow “company”. Had 5 people waiting in a line outside while they were chatting and laughing inside too busy to see anyone
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May 2022 by Weyam Rushdi
Releasing my towed car was easy. They asked me for my auto insurance, a valid registration, and driver's license. I also had to pay $214 for towing and storage expenses.
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November 2021 by Chasity Soto
First of all what is customer service ???? Because ignoring a phone call for 3 times straight , then answering the phone blantantly saying “our system is down” is unprofessional!! Its 4pm & they closed at 5 so how convenient for there “systems to be down” . Then upon rearrival they asked for documentation that was not even mentioned the first time around . They took a lunch break for an entire hour and therefore we had to spend even more time at this hell . Learn how to treat people with respect , cowards .
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July 2021 by qgm sales
Complete crooks. My car was towed here and they require totally unnecessary documentation that has nothing to do with the police department to release your vehicle because of “their own policies” to extort as much money as humanly possible out of you. They are rude, arrogant, And they even had the balls to lie saying that the division of the police department that releases cars is closed on a holiday and refused me access to my vehicle to be released these people should be shut down.
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June 2021 by Olivia C.
Where do I even begin .. if I could give this place a negative review I would . Where do I start ? SHAWN is a complete asshole with no regard for human compassion. They towed my car that was PARKED because of "temp plates " I had which did NOT expire . I DO NOT LIVE IN JERSEY .These people held my car for over 2 weeks ! Made excuses upon excuses as to the documentation they need . A COMPLETE Money scheme . They use you and take advantage of your car to pile up as much costs as they can . They have unnecessary ridiculous policies that has NOTHING to do with the police department just to get more money out of you . If your car gets towed here , good luck! I'm not from Jersey & this gives me the perfect reason to stay away . Shawn karma always comes around! You looked me in my eyes and LIED to me from day one on why I couldn't receive my car instead of just telling me what I had to do ! These people scammed me for 500+ dollars !!!! WORST PLACE EVER AVOID AT ALL COSTS . Did I forget to mention how he gave me the wrong case number and had me looking stupid all just to continue wasting my time ? Or how he blatantly lied and yelled on the phone " I don't have your fu***** car". RUDE , UNPROFESSIONAL, LIARS , SCAMMERS , RACIST DUMP ! words cannot describe the way I was treated here & I hope nobody ever has to go through what I did .
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June 2021 by Newark Thekid
TERRIBLE!!!!! they wrote on my car with a paint that takes forever to take off, the number on google isn’t even the number you can reach them at, they do not care about the fact that we are in a pandemic and have no remorse they just want their money.. less than one star
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June 2021 by Haron M Veras Sr
My son got his car towed, but they gave him hundred of excuses to have more days accumulated on storage before releasing it
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June 2021 by Ray Ocasio
They do great work
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May 2021 by Hicham lasfar
The worst towing company, don’t even let ur car there, they will charge extra money and won’t let get ur car from thereIt’s nightmare with company.
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May 2021 by maryam allard
This place is high priced for a used auto parts store.
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March 2021 by Erin Rose
Needed more paperwork than expected (thankfully called before arriving and was able to get the required docs before showing up). Faxed info over to GXR, but was told that because they had an error message show on the office fax machine, they shut it off, so I had to email them info I had already sent in. They also went on break from 11:45-1 so I had to wait there for them to return from their 75 minute lunch. And, as others noted, they write on your windshield in a weird orange chalk that's hard to get off (I brought purell and paper towels with me and after 5 minutes of scrubbing the windshield still have orange chalk on it). The entire process was needlessly difficult and took several hours because of their lunch break. Absolutely call before arriving to ensure you have the right paperwork and be ready to spend half a day there.
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March 2021 by Eduardo Cerda
Very bad,over charge.
