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February 2024 by Bryon Blofstein
The technician got my car in on my appointment time. The turn around time was quick. No issues with wiper blade or tire pressure after my visit.
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January 2024 by Cesar Camacho
Tire rotation, wheel balance and alignment.Excellent customer service. Work finished in a timely manner
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December 2023 by HANNAH FRENCH
Knowledgeable sales people, good job done and the service was completed and within 2 hours. Again, they were very courteous, it's clean and they do have restrooms and a vending machine.
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December 2023 by Derrick Brown
I recently made an appointment on Firestone's website, only to arrive at the Jersey City location and discovered that my appointment wasn't registered. Despite traveling from New York, the staff claimed their website was faulty. The worker I dealt with was exceptionally rude, making the entire experience even more unpleasant. This lack of reliability and poor customer service left me thoroughly dissatisfied. It's disheartening when a company fails to honor appointments and treats customers with disrespect.
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November 2023 by Madison Hagar
I had the best experience there last week, and I would highly recommend this place for car service to anyone. I was told by a gas attendant that all 4 tires needed to be replaced and my car was extremely unsafe to drive. I called this Firestone, and Eddie was able to get me in that morning. He walked me through Tire Rot, the causes, and ways to prevent it. He was extremely helpful and professional, and I appreciated that immensely because as I woman I feel like I am spoken down to anytime I have to get car service done. He ordered my tires, changed all 4, and I picked up my car the same night, ready to drive so I could make a trip to DC the following day. I was so blown away by how fast the situation was taken care of, and Eddie's professionalism throughout the entire interaction. I'm getting my oil changed there next week, and I am looking forward to my visit!
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November 2023 by javoncia betty
If anything anyone wants from their autoshop it’s going to be honesty and transparency and for that reason I would not recommend this location. After calling for three days to order a tire and confirm it was covered by my warranty.( I purchased the tires and warranty at this location)When I arrived for my appointment, after confirming that information, was told otherwise stating the tires there but would not be covered by warranty because i didn’t come in for an alignment. After i made it clear this information was not disclosed at the time of purchase(im speaking with the person who sold me the tires and warranty) he said “well it was on the back of your receipt.” A joke. I definitely won’t be returning to this location and if you’re in Jersey Ive been to other firestones in that location that provide quality service for their customers and honesty.
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October 2023 by MOHAMED SFIFA
I repaired the air conditioner, and it was not long before it returned to its original state, not working. When I returned to inquire about the matter, they said that the machine for repairing the air conditioner was not working, and they sent me to other stores. They were also procrastinating and became like a ball between them. I ask any of their officials to see the comments. He should do what is required, as the cold is coming and air conditioning is necessary. Thank you to those who work with a professional conscience to preserve the interests of the diamonds.
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September 2023 by Howard Simone
Treated me like an old time customer . The service is awesome.Had my front and rear rotors and brakes replaced about 2 months ago and they weren’t feeling right and making a lot noise. They replaced them with a better quality material and I’m so happy.Services: Tires
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August 2023 by Stephen Victor
The team at Firestone took good care of me. I had a decent amount of work done, and the final bill was way lower than my earlier expectations. Plus, the work only took a couple of hours. I definitely recommend.
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August 2023 by Anthony Patricelli
They are busy for a reason! Properly diagnosed the issue with the brakes and made the repair at a reasonable price. Overall well managed operation.
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August 2023 by Frank Brennan
Anderson W Cruz, the store manager, is absolutely the best. His assistance in helping me get some vehicle issues addressed and fixed in no time at all. Firestone should be pleased in his exceptional customer service. Because of the service and result of my emergency visit today - and professionalism demonstrates by both Anderson and Ahmed - I will be sure to recommend Firestone - on State Highway 139 to anyone who may need assistance with their vehicles.Thank you , Frank BrennanService: Tires
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July 2023 by Nick C.
Went in for an oil change and the tech refused to use conventional oil. Had upcoming plans to be out of town and no other options but to do what he said. Got ripped off for the $70 difference from the oil change and the store manager never called me back after making a complaint with the company. Go here only if you want them to steal from you.
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July 2023 by Bruno Militz
One of the greatest experiences. It's my 2nd time being there. Auto shops are one of the worst industries because the amount of other shops that lie to you as far as things you don't have to do in your car. However, Eddie, Alex & Ahmed were great. One of the best customer service treatment, and mainly, HONESTY! Thanks and I will always recommend you to everyone that needs it.
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July 2023 by Ivy Casey
Cut out the middle man and purchase directly from the manufacturer! I saved about $500 to buy 4 new tires. Ford, BJs etc charge more for the same tires! I dropped in after work and waited about an hour til my car was complete.
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June 2023 by Google user
One of the greatest experiences. It's my 2nd time being there. Auto shops are one of the worst industries because the amount of other shops that lie to you as far as things you don't have to do in your car. However, Eddie, Alex \\u0026 Ahmed were great. One of the best customer service treatment, and mainly, HONESTY! Thanks and I will always recommend you to everyone that needs it.
