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January 2024 by sumeet suri
Had a great experience at this location. Have been renting cars from this for more than a couple months. Zee and team have always made sure to help in anyway possible - Zee is very professional, friendly and has been very helpful with upgrades for any last minute modifications.The cars are clean, returns and pickup are easy.The neighborhood is nice. I highly recommend this location for availing car rentals.
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January 2024 by Stelios Daskalakis
I have never had such a bad experience with Enterprise vehicles. While the staff was very courteous, the first vehicle I was given was disgusting and CarPlay didn't work, and the second vehicle had air conditioning issues. As uncomfortable as it was, the windshield defogging did not work on the drivers side, and it is an uneasy thought that you were given a vehicle that it is not safe. I could have gotten in an accident on the interstate! Fix and clean your cars!!!
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January 2024 by Harve Beckles
Simply Splendid ?
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December 2023 by Peter Glassman
Everyone was very friendly and helpful
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October 2023 by Kadircan Oskay
Today (4th October) i was a reservation for rent a car (ford edge or similar). Me and my friends we came from Atlantic City by bus and there is so many luggage on our hand. When we get there the employee wanted my drive license and my credit card. I don’t have a credit card and i offered of my friend’s credit card they said it’s must be your credit card, that was okay for me. but i think if i want to pay with my debit card (there is some text under of reservation) they must make deposit like 300$ i was ready to pay this price for rent the car. i trust that text just in case. But they said we don’t accept any debit card. I showed the text ‘Renters using a credit card will be required to provide a deposit of $300’ under the reservation information, they said again we can’t take debit card. After that i told them then I wanna rent some car i can rent. They asked for my driver license again i gave them and she told me this is from Turkey we can’t accept this and then after i gave them my NJ drive license ( This was a temporary document showing that I had my driver’s license.) took it from Atlantic City. She looked at it quickly without examining it out of the corner of her eye and she said we can’t help you again. Absolutely they didn’t want to help us and seems like there is no way we can rent a car. And also if I can’t rent a car from Enterprise why you accept my Turkey driver license information when i fill up the form and why does it say ‘Renters using a credit card will be required to provide a deposit of $300’ under the reservation Information? I was victimized today and enterprise was a very bad experience for me. It seemed like they did their best not to be helpful and their communication was not good at all. we couldn’t rent the car and I couldn’t get my direction now i’m in New York streets and probably tonight we’ll take our time in outside. That’s crazy
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July 2023 by John Kelly
Excellent service. I’ve rented cars from here on several occasions and the staff has always been very helpful. Cars are clean and in good condition. Will continue to rent from this location.
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June 2023 by X L
Staff are friendly, until I tried to figure out the insurance rental with them. The lady first claimed insurance company “never send information through”, then changed the words said information does get send request through but enterprise can’t guarantee what car is available. So I was force to rent a full size SUV which is over the insurance coverage.Sure the lady and the other seemingly more senior gentleman tried to explain the situation to me (1. “we don’t deal with insurance often, and we value retail customers more” 2. “We are trying to figure out what car do we have here so you have to wait for days”), but I found it hard believe it takes 3 days to confirm whether there is a compact car available.Car was clean and drove ok, and the calls were picked up quick and conversations were polite. Just hard to work things out for insurance.
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June 2023 by Kali Donia
This is by far the most difficult enterprise location and non customer friendly I’ve ever had the misfortune of dealing with on todays date around 10:25 give or take I had to take the time out to write this review to express my disappointment and dissatisfaction to help anyone else that ends up on a call with them. I wish I could give the names but they refused to disclose this information. Best of luck
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May 2023 by Krishna Sudarshan
I love this particular location of Enterprise Rent-A-Car because of the exceptional service. Cory is an exceptional manager and a thorough gentleman. I’ve had a few occasions when the car has not been very clean, especially during busy season, and he has always given me a discount. I believe this is the only location where they rent you a car if you have an Indian drivers license. After hours you can leave the car in the parking lot and drop the keys off in a drop box. The neighborhood is also very safe.
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May 2023 by Mohit Ahuja
I had an exceptional experience with Enterprise - Car Rental Service on 2nd Street in Jersey City. The cars were impeccably clean and well-maintained, making for a comfortable ride throughout my trip.The staff were incredibly friendly and went above and beyond to make sure that I had a seamless pickup and drop-off experience. They were also very knowledgeable about the different car options and helped me choose the best one for my needs.I highly recommend this location to anyone in need of a clean cars, reliable and hassle-free car rental experience. Kudos to the team
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April 2023 by T C
I wish they could post my bill timely. I missed big point opportunity because of the half month delay of charging. Otherwise, pretty good. You can drop off on Sunday even they closed, there is a key drop box. Of course you have to pay rent until Monday morning.
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February 2023 by Ryan Seideman
I would highly recommend not using this location. They gave me the wrong coverage (personal effects instead of collision). They tried to claim that my car that was put directly in a garage and in a private driveway was damaged in a location that would be impossible to damage. I asked them for their pre-rental pictures they did not have any. I asked to speak to the regional manager or to know his name and the branch manager Shivon said I can only request a call back. Shivon told me she would provide me with a 10% discount for giving me a car with windshield wipers from the 1990s during rain and snow. My receipt does not have it applied. My receipt isn't even a receipt it is a summary of charges. I had to ask for this receipt... This location has zero training and is wholly insufficient.I will not be using enterprise again.
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February 2023 by Zoran Blazevic
Small Jersey City Enterprise car rental office , stuff wasn’t very happy to work there , not friendly , just there to rent you car … car not washed at all , just fast vacuum service before they rented . Had to wash dirty windows inside by myself to see through !
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November 2022 by Elizabeth Windau
Hidden fees, untrained staff, rusty fleet. Rent your car ANYwhere else and you’ll be glad.An employee at this location tried to hold almost FIVE TIMES the amount of my rental as a “security fee”. Then they lied and told me “everybody does this”.I was able to walk to one of Enterprise’s competitors and rent a car for hundreds and hundreds and hundreds less hidden fees per day
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August 2022 by Zack G
Great experience, friendly helpful staff easy to work with. I love that you can actually call their branch office vs being forced to use the national 800 number like other rental companies in the neighborhood.
