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February 2024 by Irisi Nikolla
DO NOT ORDER FROM THIS LOCATION - If I could give 0 stars, or -10 stars, I would. Terrible customer service. No one contacted me to confirm delivery times, like at other edible stores do. They showed up and the person was no longer there because they got tired of waiting. Spent 2 hours trying to reach the store, but no one was picking up. Pick another location if you want your order to be delivered properly.
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February 2024 by Adrian Christian
I placed a order yesterday morning at this location and it was an order that was under the same day delivery category, I kept checking on the order throughout the day all the way until I went to sleep Which was around 10:15 PM. All throughout the day I went to check the order status and it kept saying “order received “ and it never made it too the “crafting your order stage” so this morning I wake up and see the order was “delivered “ at 10:20 ish pm. I know the order never got there to begin with because there’s no footage of that on our cameras. Also doesn’t the store close before 10:00 at night?? I’ve been trying to get ahold of customer service I’ve called and left the store messages and haven’t gotten an answer or a call back. I stated that I wanted a refund because I paid an extra $20+ for same day delivery and didn’t get it at alll. Instead of the store calling me back I now just received a call from a random number and the guy stated he was delivering my arrangements. I asked him if he was from the store or a 3rd party and he said he’s a 3rd party. I told him he could take it back to the store but he said he had to leave it. I still want this issue resolved. They had to of seen my complaint since they decided to rush out my order after I complained, but it’s very unprofessional because I never received a response back. How are you going to try to fulfill an order once you’ve already disregarded it?! I specifically asked to speak to someone about a refund, not for my order to be handled a day after it was supposed to be. I want my refund especially the extra $20+ spent for same day delivery that I also did not receive.
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February 2024 by Michael Pena
DO NOT ORDER. This place sucks. I ordered on February 11th so the item could be delivered on February 14th. Its pass 4pm the item was still not delivered. I call, no answer. Sent email, no response.I ordered same item from a different location and it was delivered in the morning. No problem. This place.. forget about IT!!
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December 2023 by Melissa Ramos
Do not order from this store! Zero stars. Order was delivered 2 days late with no notification to us. It looked like something a drunk 3 year old put together while half asleep. I also think they left it upside down in their car for two days. See the photo below. Embarrassing. This store should be embarrassed of themselves. They also do not answer their store phone ever so I never got to talk to anyone about this issue. Do not order from this store!
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December 2023 by vanessa
a special moment ruined :( wanted to send a special gift for the holiday season to my friend however, it was definitely memorable for all the wrong reasons. It was very ugly and messily put together. Also late arrival.
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October 2023 by Stephanie Tran
The worse edible arrangement experience I've ever had! Ordered a fruit tray & flowers with vase for a co-worker's condolences, paid premium for the vase & the same day delivery, they only delivered the fruit tray. I called back several times, left voicemails, had to escalate & email the edible arrangement customer service and called to finally speak with a person at the store. She acknowledged that they forgot the flowers and would deliver 'free of charge" (how is this free if I paid for it and you never delivered!!!).. then finally delivered the flowers 3 days later and it came without a vase!!! SMH, don't waste your $ on this place, the fruit quality if horrible, paid $70 for 15 tiny strawberries and $45 for flowers that got delivered 3 days later short of it's vase!!
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October 2023 by Shakirah
My local store was closed due to emergency, they listed this store as the store to fulfill orders in their absence.The owner of this store was completely rude and tried to speak to me as if I were incompetent. First he tried to tell me that my order was delivered, he then said he could not see my order in his system because it’s not his store. When all else failed, he told me that my local store was opened. I was sitting outside of my local store and it clearly was not open.He was extremely unprofessional and I would not recommend anyone patronizing this store if you’re expecting good customer service.
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September 2023 by Emanuel Garcia Ventura
Wish there was an option to rate 0 stars. Had the most mortifying experience ordering the dessert board for my girlfriend. I had placed the order 8/28 at 10pm to be delivered to her residence the following day. It stated that the package was “out for delivery” around 1:30pm. She had to leave for work so I contacted the store in charge of my order to change the address. She received a call around 6pm from a gentleman stating that he was outside, only to realize he was at the wrong address (not even her residence. He was in another city at an address I didn’t provide.) He said he’d be at the right address in “ten minutes” only to take about another hour, so my girlfriend waited at work until he arrived (she was supposed to leave an hour ago.) But hey, she got the board so we could look past the delivery issues. But here’s how the real nightmare starts: My gf was ecstatic to have received the dessert board!… until she placed it on her kitchen counter. She noticed foreign loose candy wrapping (aka waste/garbage) on top of the board. She took it off, no big deal since the board itself was double wrapped. There were cupcakes included with this package, half of them completely ruined because the board was handed to her with the wrapping pressing against the top, destroying the whole presentation of the icing of the cupcakes. Then she noticed two small flies INSIDE the main wrapper which covered the food. Meaning these flies had the first taste of the fruits and chocolates in the board. My really chill and care-free gf unwraps the board, removing the double plastic wrapping and and excitedly pops a chocolate-covered strawberry in her mouth despite the fly incident only to find 90% of the fruits already had MOLD. You can even see the mold peeking out of the chocolate dipping of the strawberries. She instantly felt nauseous after discovering this. The only fruits that didn’t have mold were the grapes that were evidently very old due to its dry and shriveled appearance and texture. She kept the deformed cupcakes, but was forced to throw out EVERYTHING else since she was too afraid to eat any of the fruit. This “anniversary dessert board” was supposed to be a surprise, and boy did we get exactly that. So if you’re looking to spend a pretty penny to ruin someone’s special day (and yours!) this is the perfect business for you!View her dessert board pictures at your own risk.
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August 2023 by Grand Prize
"I recently ordered an arrangement from Edible Arrangements and I couldn't be happier with my experience. The fruit was incredibly fresh and flavorful, making it a delightful treat. The presentation was stunning and looked even better than I had expected. The customer service was top-notch; they were responsive, helpful, and ensured that my order was delivered on time. The arrangement added a special touch to the occasion and brought smiles all around. I'm genuinely impressed with Edible Arrangements and would highly recommend their products to anyone looking to make their moments more memorable."T.Barker
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August 2023 by Gamal
Chocolate covers strawberries were by far my favorite i enjoyed how the strawberries were fresh and my family ate an entire box in one sitting
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June 2023 by Maria Ramos
If I could give it zero stars I would. I ordered a birthday arrangement for my best friend for her 40th birthday. I moved to Florida so I had ordered a delivery to her residence for that day. I called around 11am and they said the order was scheduled to be delivered around 1. I called around 2 before they closed to see what the home up was and no one answered. My best friend did not receive the order until 5pm. She told the guy she’s been waiting and did not leave the house because she did not want to miss the order. The guy just shrugged and said oh well you have the order now. She opened the flowers to put it in water and it smelled rotten. To her surprise the flowers were dead and it even said something like Mother’s Day bouquet even though the order was for June 4. I called the store the next day around 12 and the woman that picked up said she will call her manager and they will call me back. No one ever did and I called at least 15 times. I got tired of calling and called corporate. They had to do an investigation. Literally almost took 2 weeks of going back-and-forth with customer service and demanding my money back for the flowers, because I was so embarrassed of giving her dead flowers even though they were supposed to be fresh. They finally agreed to give me my money back for the flowers. I also requested them to give me the money in full for the chocolate covered fruit because I spent a headache running around emailing them the pictures and the Store lying saying that the flowers were fresh when they were sent. She made sure she took pictures and sent it to me so that I can tell the store the flowers were dead Upon arrival. I would never order from them again, and this was such an embarrassment on my part because it was supposed to be a special day, and she ended up with dead flowers.
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June 2023 by Nicholas Gkionis
Fresh, delicious, and great customer service. You can go in and grab something quickly too. Didn’t realize they have grab and go stuff like little cheesecakes, brownies, and chocolate covered strawberries. Small shop but hits the spot!
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June 2023 by Nicholas G.
Fresh, delicious, and great customer service. You can go in and grab something quickly too. Didn't realize they have grab and go stuff like little cheesecakes, brownies, and chocolate covered strawberries. Small shop but hits the spot!
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June 2023 by Salead Khan
Their fruit arrangements are simply phenomenal, showcasing the freshest and most delectable fruits. From the moment I placed my order to the moment it arrived, the customer service was impeccable, making the whole experience a joy. If you're looking for a delightful and visually stunning gift, this spot is the way to go.
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June 2023 by Joskar Ovalles
Got chocolate covered strawberries for my mother’s birthday and she loved them. Presented real well and tasted amazing she said. Will definitely be coming back to get her more.
