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“Aiesha was fantastic!! Was able to cash my savings bond in that Chase would not cash due to the face value being too high. Although I had to open an account (min only $1!), I look forward to being a new customer. Bank has many other conveniences as well that I wouldn’t be able to get at Chase.”
9:00 AM - 4:00 PM
241 Erie St, Jersey City
Banks
“I got very good customer service during holiday season. It was almost time to shut down. They got me taken care of fast. They were thorough and informative. I am so glad to have picked them for my business.”
“I come into this location a lot. I live in a building with coin operated laundry machines, so I frequently see the tellers at the front.
The tellers - particularly Mayra - always offer excellent customer service. Mayra always has a smile, is friendly, and remembers that I come in just for quarters. Today she recognized my voice from a phone call when I called in for the notary service.
This was my first time using any banking services at this location beyond speaking with the tellers and I experienced the worst customer service that I have had anywhere in years. The notary, Devi, was fine. However, the woman working the customer service desk, Eliza, was either incompetent or purposely doing a poor job with me in particular. I walked up to her desk and was asked to take a seat immediately because she was working with someone else. 15 minutes passed. Not only was I not checked in, but another customer was seen by the notary during this time. As soon as another customer arrived pestering Eliza to be seen, I realized I needed to make my presence known. I let her know I was here to see the notary, she looked at the form that I needed notarized, and again told me to have a seat without checking me in. After 10 minutes, I asked Eliza if the notary had been notified that I was waiting, as it seemed like she was free, and Eliza lied saying that she was not free and that the notary had been notified. Finally after nearly 45 minutes, the notary came out. The notary had no idea I had been waiting, but came out to get her 1 pm appointment, at which time Eliza notified Devi that I had been waiting for a notary and had previously called in and had been notified that I would not need an appointment.
I'm leaving 4 stars because one bad employee shouldn't warrant a bad review, but this level of poor customer service is indicative of poor management at this location. It seems like Bank of America probably got lucky with employees like Mayra and Devi, however, if the level of service is not consistent across the board, that does not say much about the management of this establishment. As this neighborhood grows, I hope this Bank Of America location can keep up.”
“I went to open up and bank account, Devi was very helpf, it looks like 30 minutes. She made me understand everything very politely whatever I asked her I would love to recommend this branch. Thank you!”
10AM - 4PM
200 Hudson St STE 162, Jersey City
Banks
“Every time that I’ve had to do banking within this branch, I have had only ever positive experiences. The staff no matter who I have engaged with have been warm, helpful and friendly. Sometimes there are queues, but when are there never queues in a bank branch. They try their hardest to help everyone and to give the time to the people that they are with. I have to give a real special shoutout to Sara who has every time been there to help me and has always made myself other customers that I have seen feel comfortable and welcomed. A real personalized service that you honestly do not get every where and is rare to find nowadays. My kudos to Sara and the rest of the Team for always being great!”
“I have been with 3-4 banks and two credit unions before switching to Ocnac No 1 Fed Credit Union. The staff are great to deal with and the level of server I have received has not been beat with any other place.”
“Verena Estacio was a Fantastic and Excellent experience for me today for my first experience going into a credit union for the first time ever. BEST PERSON TO GO TO HANDS DOWN”
9AM - 4PM
89 River Dr S, Jersey City
Banks
“Can't rate this branch enough. As someone moving from overseas I was getting frustrated with the other banks. Christian (or Christian, I didn't get a card) saw me immediately, was extremely helpful, and in no time at all, I was set up with an account and debit card. Thank you so much!”
“I had an amazing experience with this credit union. Signed up a few months ago as I started my small business in NJ. Applied for a business credit card this past week and process overall went well. Jasmine (sorry if I spelled the name incorrectly) was wonderful in assisting me with my requests and communication was awesome.”
“The staff was very cooperative and disciplined. The only issue was with the system of bank which lags most of the time.
Overall satisfied with the customer service”
9AM - 5PM
2400 John F. Kennedy Blvd, Jersey City
Banks
“We applied for credit card and it was Mr. Carlos who attended us for all our concerns.He was so accomodating and kind.He did amazing job to us.We greatly appreciated him and other staff of Bank of America.Thank you for making us comfortable talking to you especially sharing ideas about handling finances properly for us to have better future.”
“I came in to schedule a free notary appointment, and it was fast and easy. The notary visit took 10 minutes and it was free! Highly recommend this location and the friendly staff.”
“I visited the bank yesterday to get a safe deposit box and was assisted by Ibrahim Meite, Financial Center Manager. I had no idea if any boxes would be able but Ibrahim was kind enough to check records and got me one. The entire process was seamless, Ibrahim patiently explained all the terms and conditions and answered all the questions to my satisfaction. Thanks to Ibrahim I had a very pleasant experience.”
“I stopped by here to apply for a personal process in my account with Chase, and for my application the banker Luis A. Lozada assisted me, he was very attentive, professional, he gave me excellent recommendations such as warnings with my account, he was very helpful in the process of my application. It exceeded my expectations, excellent service, kindness and patience to explain.”
“The security guard Dennis greets every single customer that comes through the doors and opens the door for everyone with a big smile and a warm welcome, he's absolutely wonderful and makes you feel so welcome!”
Open 24 hours
186 Newark Ave, Jersey City
Banks
“Don't understand how this branch has such bad reviews, everyone was extremely polite and attentive to the needs I had. I had a business checkings account created for me with ease with the help of Gloria. She was able to multitask and get me out the door and even stayed late to make sure it was completed. Theres a reason my family and I bank here for all these years.”
“I love the people that work here at this branch! Maria especially! Came in to get Costa Rica Colon for my trip this week. Could not have been easier.
Maria was exceptionally efficient and friendly!”
Open 24 hours
56 Christopher Columbus Drive, Jersey City
Banks
“Michelle helped a lot for the services I need. She not only helped me professionally and treated me as a friend. Convenient location, courtesy coffee/tea/hot Chacolate/ water. Even the Candy! All candy taker must clean their hands before eating! Thank you Chase bank at Jersey City!”
9AM - 5PM
587 Summit Ave, Jersey City
Banks
“EXCELLENT CUSTOMER SERVICE ALL AROUND!!! XIOMARA IS A WONDERFUL KNOWLEDGEABLE CARING YOUNG WOMAN WHO GOES OUT OF HER WAY TO GIVE THE BEST CUSTOMER SERVICE. ALWAYS A BEAUTIFUL SMILE AND POSITIVE ATTITUDE. THANK YOU. ??????”
9AM - 5PM
#40, Jersey City
Banks
“To summarize my experience in this bank it was far and beyond. The customer service was the best thanks to Marcos the e one who entertained and helped me. The process was just so quick and they will help you what account would fit on you. I thought no bank would ever help me then it was heaven sent. Godspeed!”
“i didn't know you could do street views on google maps and i got really excited when i found out you could. i just happened to be looking at this bank when i found the street view. it was lit. i actually know nothing about the bank. im sorry if youre still reading this expecting a relevant review.”
“My banking experience here was smooth & enjoyable, Rajiv was very helpful & friendly. He provided me with all the information I needed to know, Rajiv is an outstanding employee :)”
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“The female teller with short hair and glasses provided exceptional service during my recent visit (5/8/24). Her attention to detail and efficiency ensured that all my needs were promptly addressed. Unlike some individuals who offer minimal assistance, she went above and beyond to ensure my understanding and satisfaction. Regrettably, I did not obtain her name during my brief visit, but I commend her professionalism and express my gratitude for her outstanding assistance. The overall experience was efficient, with minimal waiting time.”