“Delightful experience - I'll be back for more!
As we all started to return to work after the worst of the COVID pandemic was over, I had to be ready for those onsite visits and meetings when dressing for business was again relevant and expected. Living near Princeton, NJ, I looked initially in the area, and found the selection was primarily down to Jos. A. Bank, Men's Wearhouse and Macy's. A few years back Macy's mens' department was well staffed, and one or twice a year they'd have a wonderful sale on Ralph Lauren suits and suit separates, and I treated myself to these every couple of years. No more - the men's suit / slacks / jacket department is a poor facsimile of what it used to be. Very limited selection, incomplete assortment of sizes available across the few lines they carry now. Also such sparse staffing that it seems like there's one guy primarily there to run the register, but nobody knowledgeable to measure you or advise on style and fit. Jos. A. Bank is definitely a step up in experience, but the selection is pretty limited. Men's Wearhouse seems to be a variant of the same model: ok, but limited.
Searching for alternatives I tripped across Brooks Brothers at the Jackson, NJ outlets. I knew about this years ago and it's only a half hour drive for me. I had just stopped even thinking about the outlets there several years ago. So -- still needing a suit or two, I drove to Brooks Brothers in Jackson, and had a fantastic experience.
Unlike the post-apocalyptic feel of virtually any store in a mall (especially Macy's and Penney's it seems), Brooks Brothers is well laid out with numerous items on display. The store is clean, well lit and well maintained. I didn't have to wait for a person at the register to free up and talk to me (as you must in Macy's and Penney's): as soon as I got to about the middle of the store a salesperson (Niobe) came over and asked if I would like help with anything. I told her I was there for a suit, and we got right into it.
We homed in on my size and general description of what I was considering, and she led me to the racks with suits that fit my specs. Instead of interminable searching to find anything that would fit me, she located several options for me to consider over the next 10 or 15 minutes. Unlike Penney's and Macy's, where the dressing rooms look more like a men's room at NYC Amtrak Penn Station where a homeless person might be living, the dressing rooms at Brooks Brothers must be unlocked by a sales person - so they're empty, clean, well lit. Delightful! This is what it used to be like to shop for men's clothing - I had almost forgotten.
Instead of struggling to find anything I might like, as I had in every other store I had visited before this, I had really only come out today for one suit, and wound up having to decide between several - all of which looked great, were well made and well priced.
The sales person who helped me, Niobe, was great. Pleasant, knowledgeable, professional, and attentive -- I didn't have to chase her around the store as I did with sales folk at every other store I had visited.
All in all -- an excellent experience all the way through. The store and selection is fine. The product is very nice (Italian wool, half canvassed construction, nicely stitched seams), hangs very naturally and moves nicely.
After all the frustration at other stores, this was a breath of fresh air. Great experience, came home with an excellent suit (will only need very minor tailoring) at a great price. This will be high on my list for men's clothing going forward.”
“I went into the Jackson outlet location to purchase several pairs of jeans. I wasn’t quite sure what I wanted and was approached by a sales person by the name of Riven. She was extremely helpful. She was able to explain the cuts and fits of the jeans I was interested in. I ended up purchasing for a pair. Mission accomplished.”
“Went on a weekday, and staff Latrell was excellent. Definitely knew the stores products and the difference between the jeans. I had an older pair of Lucky jeans, that of course they have changed the name and number of, but the salesman knew which is the newer version. Store was clean, plenty of products and sizes available.”
10AM - 8PM
537 Monmouth Rd Ste 108, Jackson
Womens Clothing
“Always have a great selection of clothes and the prices are decent for a factory outlet. The staff is nice and plenty of fitting rooms. One of my favorite places to shop some good deals.”
“I walked into Brenda's and was immediately told to leave.... That's not nice...
Worker claimed I can't try on the dresses because im a man....”
“Was in the other day to shop and Alyssa was SO helpful! She answered all of my questions and was eager to help. I have never had such good customer service before. Very likely to return when I'm in the area :)”
“Susan was so attentive to my fashion flare and helped me with picking out great business attire for my new job, My mother too! I've been in scrubs for 15 yrs. Extremely happy with my purchases. Best and only place with a great petite selection. I'll be back there next season.”
“Conveniently located within Jackson premium outlets . This one is right at the entrance of the outlet mall. Lots of parking outside . Went on a weekend and parking was crowded , but we were able to find lots of spots . .. service can be better .. we asked for a pant and it took them 5-10 mins to come back .
We liked the quality of their pants and shirts . Fits perfectly on my kids. Very soft and good material . It’s a bit pricey though. Especially the pants . They just hike the price and then bring it down to 30$ . Shirts are ok. About 10-14$ … billing was easy and quick . Thought of giving 3 stars , but gave it a 4 for their quality .”
10AM - 8PM
537 Monmouth Rd Ste 124, Jackson
Womens Clothing
“This is a 5 star review because of Bruce. I would tell you to ask for him but he's so friendly and attentive to all customers that chances are he will find you before you find him. If you want someone who will help you find the perfect outfit and get you looking great without any sort of sales tactics or pressure ask for Bruce. If i lived closer i would only exclusively shop with him.”
“Loft outlet in Jackson Outlet Mall in New Jersey is meant for all feminine clothing store. The outlet mall is very big and has so many shops of different nature fashion to foot ware ,food with car parking in the middle. Loft outlet has all that a women need from toe to head in modern & trendy seasonal things. The chain of Loft outlet has many customers on the weekend day when we visited indicating the popularity of the shop and variety of things of contemporary style. Honestly,we visited the the entire display of items & wish to revisit to buy for female members who have missed that day.”
“Shop here for for years sales people are so nice and helpful not pushy. I am a breast cancer patient and during the past 2 years of surgeries I've always been able to find a super comfortable bra with lots of help! I highly recommend jockey for post surgical patients and there cool sleepwear is fabulous too! Thank you to all the sales girls for all their help”
“It was a pleasant shopping adventure it was not too crowded it's football Sunday so the outlets are pretty empty today but the store was neat staff was nice pleasant atmosphere for shopping”
“Conveniently located within Jackson premium outlet mall. So many different brands available and Nautica is also a good brand to shop: service can be better . Billing is quick .. lots of parking outside . Very few restaurants in this mall, but good enough ..
There was some sale going on .. tshirts are about 12-15$ .. we got a few ! Tshirt quality is good for 12$.. some of the shorts and other shirts are ok . They also have caps and oher stuff . Liked it overall. Their perfumes and body sprays were good . Got the gift pack for 24$ , which isn’t bad : good experience overall.”
“Ashley was sooo helpful in this Jackson New Jersey outlet store. Great personality and very very knowledgeable. Alright Ash! Extremely clean store. It was a great visit.”