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“I don't generally write reviews for companies, but Rob at the Jackson store did such a great job today for me and my family I wanted to display my thanks. He had me in and out of the store and gave me everything I needed and more efficiently and effectively. give that man a raise!”
“I would like to take a moment to say thank you ever so much to Cliff,Joe , and Kendrick for taking the time and having such patience with me and my very odd problem this morning with my Android phone.You guys never missed a beat with other customers but continued to show interest in solving my problem.This store has always been the best,family like setting and the owner picks employees that truly offer the best customer service ever.I did have trouble writing this review but was truly determined because I am so determined to praise great customer service.People are too quick to complain and rarely take the time to praise. You are all KEEPERS..Thanks again !”
“I was at the Freehold store today and Eddy was my sales rep. He was so helpful and knowledgeable. I am not good with technicallyHe explains everything to me where I was able to understand it. He also is very knowledgeable about all the products in the store because I was not sure what phone to get. I think that T-Mobile is lucky to have him as an employee because most companies don't have employees that are so considerate of their customers. T-Mobile is lucky to have him as an employee because of what I said earlier therefore I highly recommend that he I highly recommend that he gets a raise or at least a free lunch for the month he was my Christmas angel.”
“I didn't even have Boost Mobile I came because my husband had an upgrade. But Moe convinced me to leave tracfone and have a family plan with my husband! Thank you Moe it a great phone”
“Joe F. was knowledgeable, friendly, and patient. After having a not-so-great experience at the Hooper/Oak Ave T-Mobile store in Toms River, Joe made the process easy and explained everything in simple-terms, which made the process stress free. Highly recommend this location, thanks Joe & team!”
“More at Howell store. Dude is great. Deserves a raise . Because of him I upgraded my T-Mobile account to 5g. Wasn’t going to, but he convinced me, great respect. And also T-Mobile itself is great. Stay safe you all!!”
10AM - 7:30PM
1700 Madison Ave, Lakewood
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“The place to go to upgrade your current Verizon phone. Or if your switching to Verizon. They have really patient and nice sales people. I was extremely pleased with how quickly I was helped. Support local!”
“I wanted to take a moment and write this review because of the incredible service I received at this Verizon Wireless store location. I went to the store to deal with a charging problem with my daughter's iPhone 5. The store manager James MacFarlane greeted me and he immediately began to troubleshoot the issue. After trying several chargers it was determined that there was a problem with the phone itself. He proceeded to inform me about my insurance coverage and actually made the call to the insurance representative on my behalf. He worked with the representative and my daughter will be receiving her new phone in two business days. In addition, James talked me through the instructions via iTunes to back up my daughter's defective phone and how to restore her information when we get the new phone. His caveat was that we could also bring the phone to the store and they would perform the transfer for her. At the same time that we were dealing with the defective phone, James reviewed my account and suggested a few changes that would allow me to purchase a "hot spot" mobile router while lowering my bill so that there wouldn't be any incremental cost (other than an activation charge for the hot spot) in my monthly bill. This solves a commuting issue for me as I work in NYC and this solution will ensure that I have a secure Internet connection for all the devices that I carry (iPhone, iPad and laptop) during the long bus rides. James MacFarlane went above and beyond in servicing not just my initial need for the iPhone, but also to review my account and suggest an additional solution, at no additional cost (by the way, the hot spot came with a rebate for the same price as the device itself, so essentially free). James provides the highest level of service that I as a Verizon customer appreciate. Well Done!”
“Had a great experience with the customer service at this t mobile store. Stephen and Jimmy really went above and beyond to help me and my family. They took their time to understand our situation and provided a fantastic solution. I left the store with more than I wanted and felt like I made two new friends in the process. Awesome work gentlemen!”
10AM - 8PM
481 NJ-70, Brick
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“I WAS AT MY FAVORITE STORE ON BRICCK BLVD.Joe provided great patience and time with me. GREAT CCUSTOMER SERVICE AT YHIS STORE.! I ALWAYS SING THEIR PRAISES! THANKS JOE.....”
“I cant say enough about Justin and Jason for the great experience I had with them today! I've been thru over six hours of online Verizon Tech Service, in which the technical issues were not resolved. Justin and Jason had the issues resolved within minutes. I'll be going to those two for all future business. Thanks Justin and Jason! You made my day!”
“Eva took the utmost care assuring my information was completely transferred to my new phone . Eva also corrected an error created on the new phone by a telephone agent with a smile . She was knowledgeable and patient while guiding me through what seemed a daunting process.”
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“Highly recommend this Verizon store. Our sales representative Alex gave us outstanding service! He was extremely helpful and knowledgeable! We had a great experience with Alex, he is a true professional! Thank you Alex!”