-
August 2024 by Raymond Chesley
Have what I wanted all the time. You should join Geek squad. I think it's worth it.
-
August 2024 by raul rivera aviles
Jfc delivery
-
August 2024 by Vrajesh Panchal
Friendly and helpful staff
-
July 2024 by diego paez
There is a lack of assortment
-
July 2024 by Elias Molina
I didn't like the service, and they confused with the price of the product. I wanted to buy a laptop. It's more my reflex card declined, that happens to me when something is not right in a purchase I make. In the end I didn't validate the purchase. Since I ordered a product. And on the screen it showed 5 products without me asking. And I only wanted one device.
-
July 2024 by Matt S
Worst experience ever at any store. It wasn’t even a long line and still I waited around 30 minutes to buy one simple product (IPhone accessory). What made it even worse was your staff; during those 30 minutes, not one associate reassured I would be helped and what made it even more insulting was the front manager being right there, not doing anything about it. I didn’t even get eye contact. And when it was finally my turn, not even an apology for the wait time. Very disappointing to those, like myself, who would rather shop face-to-face than online.
-
July 2024 by Garrett Kruse
Bought a used iPhone 14 from this location and had some issues with it. However, I was able to work with Abby and get my new iPhone setup. This was a helpful Bestbuy.
-
July 2024 by Kelson Alvarado
Service was so fast I forget to get batteries
-
July 2024 by Juan Antonio Aparicio Pinzon
Pleasant, helpful treatment in my language
-
July 2024 by Michael Vekris
They sell you open box items that have in their own notes what accessories are included that they physically checked and wrote down. And then they don't give you those accessories, which are integral to turn on and use the item.
I bought the Samsung 8k 85inch QN900C open box. This TV requires the Samsung "OneConnect" Box to power on, and to use any inputs. As the TV only has a single cable that connects it to the OneConnect Box since it is very slim.
Best Buy did not include the OneConnect Box, any cables, or the remote with the TV.
I have a paperweight of a TV sitting in my house now that I can't turn on.
I spoke to the manager there and he told me in their own private Best Buy notes, it says that they physically checked the TV as it was a Demo TV and that it includes the OneConnect box, as this is how they had the TV powered on, when it was hanging on the wall as a demo unit.
He told me "oh sometimes it's a luck of the draw, you never know if you're going to get all the accessories". Meanwhile, in BEST BUY's NOTES: comes with OneConnect Box.
It is physically written in their notes, and they said they couldn't just give me one from another demo tv. It was also stated online when I purchased the open-box TV that it comes with the necessary accessories for TV functionality.
However he told me that there is nothing he can do and that I have to spend $300+ dollars to order the OneConnect box myself, as well as the $70+ OneConnect Cable, plus $30 power cable, plus $100 Solar remote.
Oh please... Here's the kicker. YOU CAN'T EVEN ORDER THE ONECONNECT BOX. Samsung doesn't sell it as a parts item. It's only included with TV's at purchase.
So once again, I have a 85 inch, 96 LB paperweight of a tv just sitting in my living room leaning against the wall. Oh yea, it also didn't come with a stand.
There needs to be some resolution to this ASAP.
I drove an hour and a half out of my way to go back to this store to get it. They looked for the OneConnect box at the geek squad are as that's where open box TV's are checked. And they said it's not there. But they wouldn't give me one off another demo TV.
I can't order a OneConnect box. Best Buy has to remediate this.
I would like a call from the general manager as soon as possible.
This is not my first bad experience, and I'm a former employee as well which makes me even more sad and annoyed about the whole situation. As I know what I would've done if a customer came to me with the same issue.
I will leave this review up until the situation is corrected.
-
July 2024 by Paula Navarro
Busy as usual
managers just standing around and not helping.
Every time I go there it's always the same.
Little Employees working and no help from the managers that stand around just talking
-
July 2024 by Daniel Ramotowski
You all should be ashamed of yourselves!!!!!!!!!! I was here on April 26, 2024 just browsing new laptops because mine was old and the screen cracked. I was minding my own business but the two guys sitting behind that desk closest to the entrance kept staring at me and were presumably talking about me the whole time. Also, nobody gave any type of greeting when I walked in.
-
July 2024 by Luciano Peralta
Very good service
-
July 2024 by Caridad Carabello
Miserable, Lazy & Weaklink of Staff Hired Here...
Pulling teeth getting answers with a low-energy sales guy. This location has gone down the tube in a decade & worst by the minute. They should closed this poorly manage store.
-
July 2024 by Christopher Soto
Terrible service - the employees don't do much , they sit around - and when someone really needs help they try to hide around
