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February 2024 by Paul Stewart
I believe we have a class action suit for corrupt practices. The charged my mate twice. I hope everyone has their documents. It also seems targeted. I believe Ebony has been replaced and I guess that's a coincidence.
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April 2023 by Faith Miller
Honestly the fastest and easiest I've ever filed!
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April 2023 by Keisha Gilbert
JACKSON HEWITT IS THE BEST TAX SERVICE ORGANIZATION
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March 2023 by Francis Rivera
Good service but I was lied to. I wa stole my taxes comin in 2 weeks but I checked my refund status and it said I gotta wait 6 weeks for my taxes. Why was t I told the actual wait time? Never goin back to them again
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February 2023 by Aundriea Bailey
So I’ve been going there for the past 4 years and this is by far the worst service I received…the woman in there was rude and belligerent. She assumed that because she was in urban area that everyone there came in for advance refund loan, and she acted as if everyone was beneath her, I didn’t appreciate the service I received this year I felt as though I was treated like less than a human because of the area in which I am from regrettably this is why the people of our community refuse to do business in Irvington with people who don’t know how to be professional she refused to do the simplest of task required of her, such as print out my tax documentation she informed me that she was busy and I could log into the Jackson Hewitt website if I have a profile and do it myself. This was a horrible experience overall and no one pays to be treated this way
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January 2023 by Ursula S.H.
The reps treat customers like family and they provide quality service. Not one time have I went there and been disappointed....everytime I go, it's worth it
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April 2022 by Ursula Williams
I love Jackson Hewitt they are very patient and I definitely like ebony I will definitely be coming back to her next year thanks Jackson Hewitt ?
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April 2022 by Michael Morgan
I’ve been doing my taxes at Jackson Hewitt particularly the location on Springfield Ave , Irvington NJ with Ebony and she is the best.
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March 2022 by Jennifer Jones
Jackson & Hewitt, please whatever you do, keep Ebony employed for your company she's the best perparer and very customer friendly. I've been going to that office for the last several years, never interacted with "NO"one like her in my 43 years of filing taxes.
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March 2022 by Baiyinah Wright
Great efficient and fast tax service. I will definitely return next year!!!
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February 2022 by Khadija H. Kemp-Petrez , MS, LCADC
I have engaged with the tax pros associated with Jackson Hewitt for several years. Although, I wasn't pleased with the services my initial year as a result of excessive preparation fees and a promise of an advance that I never received, I decided to take another chance. The following year I was extremely pleased. I used the services again this year and relieved that I chose to do so because I wasn't charged as much concerning prep fees and received higher numbers than in the past and/or what I expected. I'd recommend using their services because as the saying goes, "You get what you pay for."
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February 2022 by Kimberly Williams
I have been using Jackson Hewitt for over 10 years at various locations. I must say the Springfield Avenue Irvington NJ location is very unprofessional and not helpful at all. They don’t give you much information and they don’t help with your questions or concerns. The 2 years I filed at that location I did not receive my taxes and very little help on getting the issue resolved but they say I owe a fee for my 2020 taxes that I have not received yet and we are in a new tax season. So no I will no longer file my taxes with Jackson Hewitt anymore.P.S you lost a loyal customer thanks to the Irvington office.
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April 2021 by Inez spradley
Great service fast actions always a pleasure
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February 2021 by Carol Kennedy
the person who prepared my taxes, very unprofessional, did not ask questions on anything, I will not recommend this tax service to no one, fee is much too high, for a easy and simple form
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March 2020 by Khylah M
They give inaccurate information. I was charged over $733 for my refund . I didn’t even get much back . My tax person ebony told me my fee would be about $500 . Viewed my documents on my account I was charged 733.95 for this service . I’m never coming here again . And I was told they were the best ... yeah the best at overcharging you for there service!!!!!!
