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December 2023 by Jim D.
Buyer beware! Ordered a factory sealed speaker and received open box. Returned speaker and got charged huge restocking fee and shipping both ways. They said they always open to check for power chord and proper packing!! If you don't mind losing up to 30 percent of your original money go ahead and order from them.
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December 2023 by Jim D
Big restocking and return shipping fees. Received open box rather than factory sealed. They failed to cancel another speaker before shipping and then charged restocking and return fees. I experienced poor communication. Requested break down multiple times of charged amount but never received a response. Will not order from them again.
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November 2023 by Oliver B.
KPODJ customer service is 100% guaranteed one the best! Michael Mark from KPODJ sent me an invoice right away for the ProX DJ Podium and the VIP price was better than the competitors. I paid it right away and he got it sent out the same day. The Podium came time for my gig and I live in California. Quality service and on time shipping!
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May 2022 by Felix C.
Turns out that the owner of this company took my review seriously and owned their fault with being short staffed and having senior members of staff having Covid and all the reasons why I was on the wrong thing. They upgraded me from a used unit to a brand new unit and gave me a return shipping label for the wrong item sent. Hopefully my new flight case will make it on time for my gig that I have what I need to fly with my Denon Prime 4. Thanks fir your efforts to make this right.
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January 2022 by Jamie B.
Excellent communication and support throughout. Best prices I've seen. Super fast shipping, too. They are new to me. I came across them when price shopping for an in ear monitor unit I took a chance. So far among the best online shopping experiences. I've already gone ahead and ordered additional items. If you haven't already, give them a try.
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November 2021 by Eric Scott Gold
Outstanding. Ordered something last minute yesterday 5 minutes before close, and received it 5 minutes ago the next day. Yes, they are friends, but dude, that's incredible service. Tom and crew! ?
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September 2021 by Ken M.
After much research I came across KPODJ. With good reviews and a good price i purchased from them. While there was a delay with their vendor, they went above and beyond. They responded to all my emails right away. They even called me 3 times to keep me updated with my purchase. They sent out my item directly after not getting straight answers from the vendor. Will absolutely purchase from them again. Product was (ProX XS-DDJSX-WLT) exactly what I expected and great quality. Thank you.
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May 2021 by Hemanth Pai
I have found my goto store for any DJ equipment. They provide the best customer service hands down! I needed some laser lighting but due to COVID, stock levels have been very low everywhere. Initially I didn't reach out to KPO because they were upfront about the delays on their website. I went through another retailer who said they have it in stock and will ship soon after I place the order. But that did not happen. So I reached out to KPO to see how long of a delay they have
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May 2021 by Hemanth P.
I have found my goto store for any DJ equipment. They provide the best customer service hands down! I needed some laser lighting but due to COVID, stock levels have been very low everywhere. Initially I didn't reach out to KPO because they were upfront about the delays on their website. I went through another retailer who said they have it in stock and will ship soon after I place the order. But that did not happen. So I reached out to KPO to see how long of a delay they have. I worked with Joe who reached out to the Laser light manufacturer on a Friday evening just before they were closing for the week, confirmed stock and placed the order for me. Then he asked me to follow up on Monday just to make sure the company actually ships it out. I didn't get to speak with Joe but a colleague of his helped me out and it DID ship!! They have the LOWEST prices (I looked around and called at least 7 stores) and the BEST customer service. Couldn't ask for anything more!
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May 2020 by Avhik Mitra
I recommend Joe and KPODJ to all my friends. They are very efficient and helpful and got me what I needed in time and at great deals. KPODJ is outstanding!
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April 2020 by Danielle Frances Genung
Placed an order on their site. I picked pickup on accident and after speaking with Chris the item was brought to my home the same day. I really appreciate the dedication to customer service!
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August 2019 by Miguel S
I ordered a product from them, I received a follow up email then a phone call. They were professional the whole time, and told me the product I ordered would not be in stock for another 2 days. They managed to process my order and deliver my product within 3 days of ordering. Great customer service and professionalism. ... Read More
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August 2019 by Keith Fowler
Excellent customer service and best prices around.
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May 2019 by Aaron Thomas
Great customer service and amazing deals on dj equipment with fast shipping.
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April 2019 by Franky Pea
KPODJ Lighting & DJ Gear very bad experience on the Amazon store they have, never got my item washfx2, they said fedex will investigate and they stopped replying to my emails requesting updates. Don't recommend this store in my opinion , i would shop
