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October 2024 by Nathan Adams
It's tough because my experience with jos a bank was the one dark spot in an otherwise beautiful wedding. Long story short, went in almost 6 months in advance and the suit was not ready until the afternoon before my wedding.
Went through multiple support channels - both phone calls and chat support. Everyone said it should come in at least 3 days prior to the wedding. Then they got quiet when I told them we were already well within this window. As the groom whose suit this was, I had to wait to leave for the welcome dinner we were setting up due to this issue. Suit was wrinkled and clearly not cleaned thoroughly...despite the store having the additional 48 hours between when the suit was supposed to be ready vs when it was.
All conversations ended with "we're sorry about this experience...it should be on the truck on (insert day before wedding)" - not a great message to get as you're going through the final checks before your big day.
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October 2024 by Olivia Gelling
Miguel at this store was incredibly helpful, kind, and professional. Exceptional service and great prices for a nice suit. Miguel is the one to ask for if you want a perfect fit and a good suit, his expertise impressed us greatly! You can’t get good service like this very often these days.
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October 2024 by moxie massacre
extremely friendly and welcoming employees. i got my suit for prom here and the process was super easy and stress-free
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October 2024 by Zach Rubin
My experience with Joe at Jos. A. Bank was exceptional. From the moment I walked in, he was attentive and took the time to listen to what I was looking for. His patience, combined with his kind and approachable demeanor, made the process smooth and stress-free. Joe's professionalism was evident as he offered thoughtful recommendations and ensured I had all the information I needed. He made the experience truly enjoyable, and I left feeling confident about my options. I would gladly return for the same great service in the future.
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October 2024 by Courtney Hryniowski
Staff is very kind and extremely helpful. They made the process of my fiancé and his groomsmen so easy for our wedding. Theresa was awesome! If you are in need of a tux for your next big event, I would 100% recommend Jos A. Bank!
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June 2024 by Richard Marcovecchio
You need an appointment even if you have a group # for a wedding. Pretty unaccommodating manager, Joe. I have a situation where I am going to be away for three weeks..I even asked if I could come at closing for a quick fitting and was told no. Other locations don’t require an appointment.
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April 2024 by Ryan O'Donnell
Pretty poor experience overall, they did not get me into clothes that fit well. Don't go here.
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February 2024 by Mike
Had to stop in at the last minute to find a pair of nice casual pants for a wedding rehearsal. I found exactly what I needed in just a few minutes, and ordered an extra pair in another color that wasn't in stock. I was told the 2nd pair would take about a week to be delivered. It took just 2 days! And turns out I chose to wear that 2nd pair to the rehearsal. This place is only a few miles from my home, and is my 1st stop for anything I need.
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February 2024 by Mike Kunert
Had to stop in at the last minute to find a pair of nice casual pants for a wedding rehearsal. I found exactly what I needed in just a few minutes, and ordered an extra pair in another color that wasn't in stock. I was told the 2nd pair would take about a week to be delivered. It took just 2 days! And turns out I chose to wear that 2nd pair to the rehearsal. This place is only a few miles from my home, and is my 1st stop for anything I need.
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December 2023 by Ryan Sahni, M.D.
*THIS ONE-STAR REVIEW REFLECTS MY EXPERIENCE WITH MIGUEL AND MARIO ON FRIDAY 11/10/2023*I used to have fond memories of using Jos. A. Bank when I found my “interview suit” over 8 years ago at this Holmdel branch, which lead to much success for me professionally.My father and I recently went back and ordered 4 custom made suits. We worked with Joe and Theresa, who were both excellent!On Thursday 11/9/23, I went in for my 1st fitting once the suits were in. Although the pants did not fit quite right, the tailor Marlena did a great job in trying to make it work. The manager Theresa was also great, reassuring me that if the suit doesn’t fit right in the end, they could easily return the suit and get it re-ordered with the proper size to make it perfect. She advised to come back in the following day, and although Theresa wouldn’t be in, the tailor Marlena would and she knows all the corrections that need to be made.On Friday 11/10/23 at 4pm, I went back for my 2nd fitting and Miguel was filling in for Theresa. Right from the start, Miguel was stand-offish, distant and not helpful. Marlena let out my jacket, and I asked Miguel how does it look now. Rather than giving me his feedback, he said you can just check it out for yourself by looking at the mirror. Ok, I thought, no big deal. Looked good to me. Next, the break in the pants seemed off. In fact, the left side seemed longer than the right. There is a language barrier with the tailor who speaks mostly Russian, but she is sweet as can be and communicates acceptably through hand gestures and minimal English words. Rather than Miguel being proactive and guide me or validate my concern about the leg length, he remained silent, unconcerned and had me micromanage for the next 15 minutes confirming there was a leg length asymmetry. When I asked him if he noticed the leg difference from the start, he said of course…and that’s it. No concern about helping me, and I I felt if I wasn’t paying attention, he would just let a client go home with a butchered suit without batting an eye. I realized this in the moment, and kindly asked him if he would like to go help another customer rather than helping me. He responded, the tailor is the one who is helping you, and he actually left! I was relieved he did, he did not carry positive energy and I enjoyed working with the tailor one-on-one. She made corrections and requested that I come back later that evening at 8pm.On Friday 11/10/2023 at 7:30pm, I called the store and spoke with Mario to let Marlena (the tailor) know that I am 5 minutes away and am coming in for the 3rd fitting as she requested earlier in the day. Mario was unfriendly on the phone, put the call on hold mid-sentence, and said he let her know. One minute later, he called me back and he said Marlena was already halfway out on the parking lot and she’s not going to help me with the fitting, and he told me to come back in tomorrow. That seemed unusual to me, and since I live over 20 minutes away from the store and was only 2 minutes away, I told Mario that I will try the suit on any way since she made the adjustments. I was in the car with my wife and two children who were sleeping, and we both thought it sounded strange that the tailor would just leave. I called the store back and spoke with Mario again. I told him I was just pulling in to the Holmdel parking area, and if there was any way I could speak with Marlena. He said you’re in the parking lot, go tell her yourself, and he hung up on me!On Friday 11/10/2023 at 7:45pm, I met with Marlena who was certainly NOT packed up and out the door in the parking lot. She was not rushing to leave and was calm, patient and a professional — unlike Jos A Bank’s Miguel and Mario. I am so upset on so many levels. It’s not about spending over $2000 for “custom made suits” that were not perfect. Things happen and customer service and care always foster a healthy relationship. The frank disregard for a client, and disrespect and misdirection makes me hesitate about ever setting foot in this Holmdel location!SHAME ON YOU, JAB
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November 2023 by N Madden
Mario is GREAT!!! So helpful and knowledgable! Helped us find just what we needed and put together a complete look!
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November 2023 by Olivia Mullen
The staff are amazing ! Helped us out in a pinch!
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July 2023 by Rafael Torres
Salesman was Great, Suit he recommended fit perfectly.
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June 2023 by Anurag Thogarchedu
Mario was really annoying and got on my nerves. He was helping me and was very mean whilst. I was on my own selecting shirts and I was doing fine. I know my sizes and I know that slim fit and tailored fit was better for me. He comes up to me and tells me that they are not going to fit me and was freaking out about how they were different. I told him I knew and how they both fit me properly. It took him a while to process that and then he got on terms with that.
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June 2023 by Tracey Witter
I wish the customer service was not so intimidating. Not a great experience pi
