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August 2024 by A J
Friendly staff always going above and beyond to make sure customers are happy and supported
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July 2024 by Merve Karadag
After having such a terrible experience with West Elm Paramus (not with a sales associate but the whole process) I went to Westelm Hoboken and it was the best decision I made. This is how customer care should be! JOHN made sure we found what we were looking and gave us a lot of detailed information. He even helped me to carry the items I bought that I highly appreciated. I would definitely recommend West Elm hoboken! Great team of employees, and customer care.
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June 2024 by Nicole
I had a bad experience in this store and the GM took the time to speak with me about it. He is a masterclass in customer service which is an art when it comes to retail experiences. Thank you.
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June 2024 by Venture Bench
Horrible customer service. Came to try and purchase a bed frame and a mattress and got lectured on not trying then with the sheos on? Is this a new policy?? How is one supposed to try and buy? Raymour and Flannigan comparatively said to try with the shoes on. Well, west elm lost my 10k business and thousands more in the future as we are in the process upgrading our home. Shrug.
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June 2024 by sher
I recently the most terrible experience with West Elm, where I received the wrong item and had to go through various hoops to obtain the right item. It was a stressful and unpleasant experience which has led me to not shop at the store anymore. I don’t feel valued or cared for as a customer, and I will make sure to spread the word about my experience on my socials and word of mouth. Terrible service, so disappointed.
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May 2024 by Tugberk Ozpir
They cannot help with finding original replacement parts. Whata unprofessional with their price point.
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February 2024 by Danielle Tideman
I just want to give a special shoutout to Jon who was incredibly helpful in the Hoboken store - I have been shopping for a couch for awhile and he patiently took the time to walk me through fabrics, sizes and answered any questions and concerns I had. He truly made my decision making process much smoother and I was able to pick a couch finally!
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October 2023 by Sandra Russell
Friendly Staff great prices lots of sale items
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October 2023 by Juhi J.
DONT' BUY FROM WEST ELM or SISTER BRANDS! Beyond disappointed with my experience with West Elm. They don't seem to care about the inconvenience caused to their customers which makes me believe that they're not in the business of retaining customers. My order was delayed by a few (3) months. The team made no attempts to reach out to me to communicate the delay because of warehouse issues, everytime they delivered wrong stuff and I have to call delivery man about wrong item. Staff is very rude and supervisors dont' come on phone. To add insult to injury on top of that I call into customer service and get repeatedly told "their supervisors are in a meeting" which is total bogus because when I ask when it's over the lady says "oh well uh I can send them an email but they are still in one right now".I would 100% not recommend anyone fill their home with west elm. Zero star.
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August 2023 by Joe Perruccio
Good sized location, lots of inventory, helpful staff.
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July 2023 by Amena Mir
Destini, Alberto & Idalys provided exceptional customer service. Their patience, understanding and problem solving skills were truly refreshing. West Elm should be proud of having these individuals represent the face of their company, and should consider promoting them. Thank you guys!!!
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April 2023 by Jen
Ignored by all 5 staff in store this Sunday morning and overheard one sharing with another that she’d been testing positive to Covid all weekend, so was just going to do a few things and head home. One of those few things still wasn’t greeting us (which was actually fine because ew). It’s a smallshowroom, as expected. It’s not hard to greet the only two people in the store and then carry on with your Covid convos.
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December 2022 by Katherine R.
I am standing in front of the store. Two employees in there eating. Another woman is standing here . It is 7:23 the store closes at 8pm. We are knocking they cannot even acknowledge us. Made eye contact and looked away. Terrible.
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December 2022 by Heather P.
Just outright rude! Google hours said 8 pm. I was knocking on the door at 7:30. Both of the employees made eye contact with me but thought it was ok to ignore me. I knocked a few more times and they mouthed that they were closed and then walked out of the showroom. They had no idea why I was knocking. Did I leave my phone or wallet in the store? They didn't seem to care.
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December 2022 by Francisco Nogueras
I never thought I'd like this place until I walked in and fell in love. The quality and value are unbeatable. I've shopped around quite a bit and this became my go to place when needing furniture or accessories for the home. Quick delay very for in stock items
