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March 2025 by JOE PREZ 787
I only have Wi-Fi at home every time I go to pay the bill everybody is sitting around. Nobody wants to help you go to the machine over 30 days. The machine doesn’t give you a receipt unreal not too happy my go back to optimum 🥲
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February 2025 by Paul Kang
Shout out to the friendly staff, they effectively and efficiently helped me complete the trade in of my old phone.
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February 2025 by Anıl Yeni
Thanks for the help and saving me from Lyca
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December 2024 by Diego Rendon
Good service.
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December 2024 by Nauman Riyaz Maldar
Unhelpful and useless.
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November 2024 by Jessica
I went in to pick up a new phone that I ordered online. The rep (I think his name was Keifa) asked if I wanted to pay $30 to have the phone activated. I said sure. He proceeded to spend the next hour trying to port my phone number from my old phone to my new phone. He couldn’t figure it out, got frustrated, and ended up locking me out of my old phone for an hour and said there was nothing he could do. He suggested I bring the phone home and to “figure it out myself”. He then refused to refund me the $30 I paid for HIM to set up the phone. The customer service here was AWFUL. Keifa was incredibly rude and unprofessional and beyond incompetent. I ended up working with an online rep and was able to get my new phone activated within 15 mins. The fact that he couldn’t figure it out AND CHARGED ME FOR IT is ridiculous. I suggest you get your employees some training in customer service.
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November 2024 by Ryn Hamilton
Superb first rate help from Jessica Robinson on 11-16-24 who sold me a new iPhone and from Karif Richardson on the following day who did follow up regarding the trade-in and additionally solved a completely different Verizon problem. Both were super friendly, helpful and very knowledgeable. I highly recommend both Jessica and Karif at the Washington Street store in Hoboken.
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October 2024 by Renan 216
This store is god awful,
They are a phone store and yet they have no number I can call them. Any other normal phone company store they’d instantly pick up the phone. Not this one.
Absolutely unless
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October 2024 by Luimi Aybar
Blocked my wife application to get a new account n instead of help told us to figure it out our self horrible first n last time
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October 2024 by Andre Hasche
If you come to this store work with Jessica. She is very helpful.
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September 2024 by Kada Cernek
This was by far the BEST experience I have ever had at any Verizon store (or technology customer service store in general really!). HUGE shoutout to Jessica. She was FANTASTIC and literally sat with us for over an hour going item by item with us and answering our endless questions. She was friendly, witty and incredibly caring and made what is usually a quite miserable and draining process, fun and enjoyable. Aside from Jessica, all of the other staff in this location were super friendly as well and made for a great shopping environment. I do not have enough positive things to say about Jessica. I can't thank her enough for her help!
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September 2024 by Reuben shlomov
The workers here are very rude and weren’t really trying to explain what needed to be done. And after I confronted them to be more explainable and he walked away and didn’t want to explain himself. Wouldn’t ever want to come here even for a simple question let alone open any other services here. I don’t recommend to come to this location.
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August 2024 by Robin K
They do not open during their actual working hours because staff is too busy picking up coffee and too lazy to work
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July 2024 by Shahin G
Such an efficient and friendly experience coming here late. Had my phone to trade in and the staff were super friendly and accommodating!!
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July 2024 by Sheila Brennan
I had two very positive experiences at the Verizon store in Hoboken over the past week. First, I met with Lou who helped me upgrade my iPhone to the 15 Pro. While he was at it he reviewed my plans and found some savings, got me a nice trade-in credit for my old phone, and asked me if I wanted a free iPad. Yes, please! Lou is a real gem and Verizon is very lucky to have him. Maybe give him a hefty raise?
Next, I went back yesterday for help pairing my Apple Watch with my new phone. Jessica figured out that I was having trouble because my watch didn’t get all the software updates along the way so she very patiently made it happen and was a real delight to work with. She showed me a few things I didn’t know that will enhance my experience with the watch and the phone. I have had nothing but good experiences at this store and will remain a loyal Verizon customer.
