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June 2024 by Diana Shaw
I have been trying to resolve a payment/debit dispute with a third-party and also with Citibank. Both times I visited this branch, Mr. Bonnitto Campbell has assisted me. He is the consummate professional: knowledgeable, efficient, patient, compassionate, gracious and kind. He even continued to help me after the bank closed one day. It is obvious that he truly cares about his clients. I highly recommend that if you ever need a Citibank associate to help you address an issue, please request Mr. Campbell. He is an exceptional asset to this bank.
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March 2024 by Jake Phillips
Terrible service. Do not go here.
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February 2024 by Alex Khmyrov
If it was a 0 stars I would put that. No one at this branch known what there doing ! 0 Coustomers service !
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February 2024 by Shy Rahav
Got an amazingly good service from the branch banker Mr Bonnitto Campbell
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January 2024 by Linh Lee
Extremely unprofessional!! She had me standing there for 30 mins. When it finally hit 2pm she went to close the door and turn to me and asked what I need help with. All I wanted was to open a joint checking and saving account. But she was too concern on closing the door, she didn’t even want to bother to helping me.
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January 2024 by Aida Suarez
Title: "Inconvenient Check Cashing Policy"I recently visited the Hoboken branch of Citibank with a check issued from their bank. Unfortunately, they informed me that only their Newark locations could cash it, redirecting me unnecessarily. Most banks accommodate check cashing, making this policy seem inconvenient and counterintuitive. It's something potential customers might want to be aware of to save time and hassle.
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December 2023 by Elena Eresko
If I can give this branch zero stars I would do that. Extremely terrible customer service and absolutely unprofessional staff.
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November 2023 by Dawn R.
I have had a citibank account for decades. You can expect zero customer service at this branch. I understand why there was no customer service during Covid, but it has not gotten much better. I'm seriously considering closing my Citi account after all these years because I can't deal with this branch.
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November 2023 by Soup Dumpling
Best Citi experience so far.We had an appointment at 10:30 am and the issue was resolved quickly. Previously my husband called Citi a few times and never got it resolved.Within one hour, we were able to finish all the questions, I would previously imagine I’d at least stay for 2 hours. It was so efficient. Thanks Mark who helped us, and the halal food across the street was amazing too.
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November 2023 by Ryan Erasmus
I learnt more about banking from Personal Banker Bonnito Campbell in an hour, than I have the last 20 years. Great service, from a great gentlemen. Thank you.
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October 2023 by Timothy Auyeung
If I can give em a zero I would, they should close this bank if they don't want to work
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October 2023 by Timur Tchourilo
Super slow service, unless you here just for the counter services. Probably worst experience with citi so far, prepare to spend at least one hour for anything, some reps are missing basic knowledge.
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September 2023 by J. Camaya
The Hoboken Citi branch is great.My case was very complicated. I visited two other bank branches that did not help me fix my problem, but the Hoboken branch from the onset was very helpful.The banker, Mr. Bonnitto Campbell, diligently handled my intricate case with persistence and patience until he successfully resolved it.I am most appreciative of his professionalism and kindness.
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August 2023 by Lita Goldsboro
Mark you were wonderful in assisting me and with excellent followup; hats off to you and Citi Bank so far so good! ;0)
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August 2023 by Steven Baez
I received a very informative and helpful phone call yesterday from one of your employees, I believe his name was Mark. He answered all of my concerning questions, gave me insight on the process and was patient and understanding. I am definitely interested in continuing working with this company. Thank you once again.
