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September 2024 by Dahger Rocio
I was looking to transfer my 4 lines from Boost Mobile to Metro by T-Mobile because Boost was really disappointing, and Metro had some great phone promotions. I visited this store, and Nick, the store manager there, was helpful but unfortunately had very limited stock. The only phones available were older TCL models with removable batteries. I specifically wanted the Samsung Galaxy A15.
Nick asked me to wait a couple of days, promising that he would make it worth my while with free cases for the phones. It sounded like a good deal, so I decided to wait and returned after four days. However, when I came back, the phones still hadn't arrived due to a delayed shipment. What’s strange is that they had about 30 phones on display, yet only had one type of cheap phone they tried to push on customers. It made me wonder how a business can operate effectively without having products available for sale.
While Nick was nice and tried to be helpful, I couldn't wait any longer. I ended up going to Total by Verizon, where I got the same phones I wanted from Metro, and the plan was actually cheaper—$120 compared to the $180 it would have cost me with Metro. In the end, it worked out better for me, but my experience at this store left me questioning their business practices.
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March 2024 by Gabriella Gustave
Terrible service they said they would deliver my phone a week ago now there saying oh come pick it up from the store when they said they would deliver it so n I have to wait a week to g o pick it up because I'm always working
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November 2023 by Barbara Merritt
This store employees are very unprofessional, no clue to the meaning of customer service. My plan was to add another line on my account. Per manager, and I quote because of my plan I do not qualify for second phone for $30.00. Each line would cost me 53.00 each. All false. I guess I put a dent in his little scam when I question him. Very very nasty. For a manager his demeanor was like a rattle snake. That was my first time at that location, since I purchase my phone. Needless to say I reported him to customer service so whether anything was done about him I would never know. I also remind the guy in the store and customer service both that my money spends elsewhere also.
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September 2023 by Alexander Andre
Very good customer service the owner is very friendly and understanding, he always to get you the best deal.
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August 2023 by Argenis Gaspar Alonzo
Got overcharged for a phone activation because to activate a new phone it’s 20 dollars and I got charged 40
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April 2023 by Jaileen Dejesus
Lady in the store dosent know what she’s doing dosent know what she is talking about horrible experience didn’t help me with the problem I was having just wanted to pay bill she’s very rude lady with blonde hair needs to be fired customer service was bad had an attitude the entire time
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October 2022 by Eddie Garcia
Nick helped me in the store he's a great gentleman and he took his time out excellent employee thank you Metro and just okay
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August 2022 by Aziyah
Really great people's there I love this place but get more phone
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September 2021 by John Anderson
Jay and Nick are very good workers, helpful and courteous. It's a pleasure going there always.
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January 2021 by Ivory Thomas
Good service. Very caring. Thanks Jay
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November 2020 by Tahirah Williams
Great prices, excellent customer service!!
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October 2020 by Margaret Cushing
Excellent service. Jay was very helpful and took time to answer any questions I had. This is now my favorite phone store. I highly recommend it.
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October 2020 by Kyle Abercrombie
I needed a new phone. The rep gave me a good price and transferred my important info. I'm very happy
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October 2020 by Nerlande Belfleur
Two nice brothers. They are very patient with me especially the younger brother.
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September 2020 by Marie Maurice
Life saver. I love the good deals here. Jay really looked out for me. Outstanding customer service
