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January 2024 by shayna reid
The only reason I am giving this the one star is because the staff are pleasant people and helpful at the front desk. DONT LET THESE OTHER REVIEWS FOOL YOU. As far as my belongings go, this place deserves zero stars. The smell on the 5th floor is absolutely deplorable. I pay way too much a month for my personal belongings to be kept safely, secured and not mouse poop infested! I have called about this issue in the past and it looks like nothing was done because i made another complaint tonight. This is absolutely disgusting and disgraceful. I wish i can upload the video of the entire front of my unit. Please do NOT have a unit here. Clearly, no one cares!
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January 2024 by Eric Williams
The whole experience. The teamwork out of the employees amazing. Management team is awesome.
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January 2024 by Lukasz Bedkowski
I am very pleased with management service and professionalism. Very friendly place and well organized. The customers are also very friendly with each other and the place is warm and welcoming. I am long term customer and had experience with other storage places and I would recommend that one to others. Their location is very convinient and the parking/ loading are is big.
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December 2023 by Shira Oglesby
Eric was Excellent: Assistance with choosing the unit to Clearly communicating my contract. *Patience was amazing, I wanted to purchase a less expensive cylinder lock for unit from Home Depot and he held my contract until my returnfor completion. Unfortunately, they didn't have any available in stock and I had to purchase from CubeSmart. Thank You for the follow-up on my online reservation and actually SHOWING me the size difference in units.
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December 2023 by Tianna Hayes
They are very helpful, they have patience and each person that I've come across in there was very hospitable, I had a young lady by the name of Danielle she was totally awesome she should be a manager.
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December 2023 by Maria Small
Well because my experience with you all was very good, the workers there are very pleasant friendly and if I have any questions they'd answer me to the best if their ability, the people are really great with customer service .?
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November 2023 by MoskilzThaGod
My experience was painless. Wasn't sure what size unit I needed but the rep helped out tremendously. Got an excellent deal also.
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November 2023 by Gabe
The people who work at this location are exceptional. Shatayah, who helped me when I arrived, made sure all of my questions were answered. Then, took it upon herself to make sure all of needs were met as well. She carefully reviewed space options with me and walked me through the process which made me feel overwhelmingly comfortable and relaxed as we went through the rental operation. Her careful attention to detail blew me away, and I wouldn’t have found what worked for me if it wasn’t for her!
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August 2023 by Benjamin Hill
I would like to thank the staff for making this an amazing experience. Sandy and Eric were fast efficient and very helpful
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July 2023 by yves zogba
The customer service representative named ERIC at the hillside location was very knowledgeable and helpful. He went above and beyond every time i presented him with a concern and never not once gave out a negative vibe or reaction when asked for help. I believe wholeheartedly that if he was given his own location, he would thrive exponentially.
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July 2023 by Vanessa Rivera
The place is clean- everyone is professional. We dealt with Erik which was detailed, was patient took his time with us.Shatay was also sweet and help us out as well…Highly recommended!Thanks Erik and Shatay for all your help!
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July 2023 by Denise Vines
The Staff at Union, NJ are very friendly professional, knowledgeable, helpful…thank you ladies!!????
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July 2023 by J Z.
Storage should be simple. I pay you to store my stuff, you keep it safe, then I take my stuff back. Unfortunately this doesn't work so well when rats scour the area and use the stuff I'm storing for their homes. The best part is that the insurance they offer (and mandate) does not cover this type of damage. The company itself didn't offer me anything to recoup thousands of dollars in damaged furniture and clothing. Only positive thing I can say is that the staff there was friendly enough in helping me dispose of everything.
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June 2023 by Devon Stephen
The staff at this location are great. The location/ storage unit was clean. Move in ready. I think the times on being able to bring your stuff should be extended or to like a self service kind of ordeal in the terms of being able to come whenever you want. Aside from that, It's great here.
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June 2023 by Cee Cee Dan
I was not pleased with the fact that you go up on the rates at anytime ppl are struggling.Secondly, the corridors were not clean I saw mouse droppings throughout while not in my unit the fact that they were there means that you do not take pride in your facility.As a resident I am well aware that there may be a rodent issue but to leave droppings in the corridors in plain site shatters my confidence in the quality of care.
