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July 2024 by V Y
Please fix your drive-through ATM , ridiculous how this is the 3rd Friday in a row having issues taking cash deposits or payments . We had to wait in a long line outside for the ONE ATM you have inside the branch. Manager please pay attention to this little details and do the proper maintenance or escalate any issues with this machines to avoid such inconveniences to your clients
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June 2024 by BOBBY BELTON
Had to get some coins. But the staff is super helpful
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May 2024 by Renato Valenzuela Jr.
Their atms always work.
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April 2024 by Ken S.
Could not withdrawal my money because I didn’t have the chase debit card with me. I had several other forms of ID including my passport. I wouldn’t open an account here as they will as Chase will not let you withdrawal your own money. It’s criminal honestly.
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April 2024 by Julie Tu
Made an appointment with Malcolm Toussaint to activate my account. Was so impressed he called me ahead of the appointment and knew my name when I came to my branch. He got me fixed up in 15 min. And it showed on the Chase app. He was also able to order me checks. Really impressed!!! The systems and service are excellent!!
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March 2024 by Erica Baez-Mejia
I really want to give this branch a negative 5 rating after my encounters here!
I've visited this branch several times regarding some issues I've had only to have received NO help.
I spoke with a teller who wasn't able to help, however he tried getting a representative at the branch help me in which the teller was told to send me to the manager Jevin, who was absolutely no no help at all.
This was my second time meeting with Kevin and I had the same out come as the first, being misguided, mislead and given a print out to basically do an investigation myself, oh and he also stated I should call the number on the back of my card as he was unable to help, I’ve expressed that when I call the back of the card I barely ever get a rep from USA and he said "when it's night here it's daytime in the Philippines. This is why we're transferred over seas, but oh, we are all trained the same. " I found that statement to be not only rude but very unprofessional as I didn't mention any countries for that statement to have been made.
Also, I asked Kevin to assist me with changing my card as well as changing my passwords on both visits, which again he did not help with.
These visits basically have convinced me to take my banking elsewhere, Chase banking is not what it used to be years ago.
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March 2024 by Eduardo A. Varona
I'm in the bank right now. Excellent attention from Malcom Tussaint and two other men who are very attentive. Nothing to see when some time ago I came and was served by a girl who, having a Hispanic face, wanted to speak in English, knowing that I knew that she spoke Spanish. I hope they stay like this
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March 2024 by Eri L.
I really want to give this branch a negative 5 rating after my encounters here! I've visited this branch several times regarding some issues I've had only to have received NO help. I spoke with a teller who wasn't able to help, however he tried getting a representative at the branch help me in which the teller was told to send me to the manager Jevin, who was absolutely no no help at all. This was my second time meeting with Kevin and I had the same out come as the first, being misguided, mislead and given a print out to basically do an investigation myself, oh and he also stated I should call the number on the back of my card as he was unable to help, I've expressed that when I call the back of the card I barely ever get a rep from USA and he said "when it's night here it's daytime in the Philippines. This is why we're transferred over seas, but oh, we are all trained the same. " I found that statement to be not only rude but very unprofessional as I didn't mention any countries for that statement to have been made. Also, I asked Kevin to assist me with changing my card as well as changing my passwords on both visits, which again he did not help with. These visits basically have convinced me to take my banking elsewhere, Chase banking is not what it used to be years ago.
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November 2023 by Joseph Hinton
The ATM is rarely ever dispensing cash or other transactions. TERRIBLE business practice.No reason why on a friday or holiday that ANY ATM, is not working 100%. Thinking about switching to T-D.
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October 2023 by Debbie Quow
It’s the worst customer service ever.The young lady that deals with opening bank accounts is the worst at her job.
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August 2023 by Mal R
Went to this bank to deposit rent and open a landlord tenant account when they first opened up. The lady informed me that I need a w9 form and a lease. I get the required documentation, and she then tells me they have to send the paper to corporate before they can open the account. I have 3 accounts with chase, and the run around is annoying. This was the 3rd Chase Bank I went to, and they were no help, so I just went to Wells Fargo.
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August 2023 by Malcolm Rowe
Went to this bank to deposit rent and open a landlord tenant account when they first opened up. The lady informed me that I need a w9 form and a lease. I get the required documentation, and she then tells me they have to send the paper to corporate before they can open the account. I have 3 accounts with chase, and the run around is annoying. This was the 3rd Chase Bank I went to, and they were no help, so I just went to Wells Fargo.
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July 2023 by Brayan Palacios
First account ???
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July 2023 by M. T.
Barely helpful
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February 2023 by Crystal Oliver
What a horrible experience by an always "unavailable" Manager. There is never a good time or option to follow-up with any banking inquiries here, whether the site is empty of customers or not. In addition, the Bank Manager will turn the situation around and claim she feels "threatened" unnecessarily upon asking for her FULL name and/or business card when she refuses to service you disclosing her name to be "Stephanie". Her representation as a Manager is shameful! and it is clear this has become her common practice at this underrepresented site. This Chase branch site in Hillside should be reviewed and audited for bias practices, because it certainly is apparent.Disgusted client!
