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April 2024 by Pad Komaravolu
disappointed. Long time customer of this bank never have to go to branch. Requested for notary assistance on simple one page document to attest response from Rep Adriane they can not do as I am attesting copies of documents being sent. I use other banks they do oblige.
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August 2023 by 鍾妏涓
Very Nice
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July 2023 by Maria Page
The main reason for my 5-Star rating is because of the outstanding personalized service that I am always receiving from Ryan Rose at the Hillsborough branch! He is knowledgeable, smart, kind, and always cares about my concerns! I can call him at anytime and he is always willing to help me! In addition, this branch is always clean and neat which is important to me, and the personnel are always cheerful and “bright” upon entering the lobby. Ryan Rose is definitely an asset for PNC and deserves to be recognized!
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May 2023 by Fer Rios
Horrible bank all kind of fees had this account for 20 years …
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May 2023 by 古道牧笛
Koshali and Tousif are professional and efficient staffs I can image! Excellent helpful for sure and typically in friendly manners too.
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April 2023 by Antonio Lopes
The teller was very helpful.
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April 2022 by Fly Away
This branch has been permanently closed since November 2021. Please update google.
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April 2022 by Shin Tanaka
Ryan and Emily are such wonderful associates! They both were determined to help me.There was a persistent issue with my PNC Apps I was facing over a year. I went to several other branches, but no one was able to figure out.Today was, however, different. Emily was very kind and determined to help me. Ryan was also kind and able to pinpoint the issue and resolve it right away. I was SOOO impressed and happy! Finally, someone with knowledge help resolved the issue!Thank you very much, Ryan and Emily!!! ???
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January 2020 by Emily P.
Happy with the service I received at this branch. I have never had problems here and will go to this branch as my first option.
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October 2019 by EvbotheClown
Good food yum
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June 2018 by Penny B.
The WORST Customer service ever received!! I went today to drive up ATM which died in the middle of my cash transaction. Went inside, the teller didn't have a clue how to handle it, so I was passed on to someone else. After 1/2 hour I was told she would stay on hold and I could leave and head to work. After not hearing back for 4 HOURS, I called them only to be told she was at lunch. 2 hours later I get a call from someone else saying that they couldn't help me today, that someone had to come check the ATM tomorrow because it was too late in the day today (this started at 9:30am btw) and when I started to get upset with her I was informed that if they wanted they could take up to 10 days to settle my dispute!! (subtle blackmail) I was then passed on to an 800 number to further help me only to be told that the branch could open up the ATM if they wanted and verify the deposits for the day and see the cash amount was over and credit my account!! WTH - I never use this branch but it was in my path this morning and I am SO sorry I stopped here. I'm certain if I made an error on my deposit it wouldn't take them 10 days to debit the difference from my account. Totally lost this customer!
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July 2017 by Mike Sullivan
Samantha and Laurie are great.
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March 2013 by RR G.
The tellers are nice and they know your name if you go back. The lines generally aren't too long. But if you need to do anything else, prepare for everything to be screwed up. You cannot reach anyone by phone except your local branch or the "generic" 800 number. If you reach the generic number they tell you to call the branch where they can't do anything. Every account I've had has been messed up. I've been trying to close accounts for 9 months and they can't even do that correctly. I'm now in Washington State and they want me to travel back to NJ to do this! I've spent hundreds of hours on the phone with people I know (and who even recognize my voice on the phone before I even give my name) and they can't do anything. It takes weeks for anything to get done. Things that should be done in a visit or phone call can take several weeks and when there is an error (not if), they take several weeks to revert to the original state then have to take several weeks to re-do. In the meantime, they compound fees on top of fees due to their slowness in making simple deposits or transfers between accounts at their own bank. They hold this money hostage. Just try to reach anyone above the branch level or even try to look for an executive complaint line. No such thing exists. That ought to demonstrate the fact that the institution itself does not care to allow one to complain or raise issues above the local level. They don't want to know if the customer isn't satisfied. You WILL get customer surveys--they want to know about the teller--if they pushed the latest product, and if the teller greeted you by name. Well, PNC, when the institution messes up, and you don't care, having a teller that greets you by name and tries to push your latest product isn't going to help you.
