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“Excellent customer service! When my first shipment was delivered I noticed that the produce wasn’t fresh enough. This was totally on the shipping company as they didn’t deliver the produce in a timely manner. It was supposed to be “2 day shipping” but unfortunately it took them 5 days to deliver. Upon contacting Basil Grocery, they immediately sent me the same produce with no charge. Unfortunately, the shipment company failed to deliver the produce in a timely manner again. I contacted Basil Grocery and explained them the issue. This time, they used a different company to ship the produce with no extra charge. They took full responsibility to ensure customer satisfaction. They were very quick to respond. I received my produce (Erik / plums) nice and fresh. I highly recommend Basil Grocery.”
“Friendly and helpful to check if meds are in stock. Saved me the hassle of going in, and kept me from wasting my doctor's time from sending a script for meds they don't have available.”
“Conveniently located with a nice variety of food. Some items I've never seen before. There's plenty of parking. The outdoor potted flowers add some color and are a nice welcome. I couldn't help but notice an awful smell upon entering the store. It smelled like fish but the door is not by the fish department. Besides that, the store was clean and well organized.”
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“First and foremost the staff here is so friendly. The store is clean and organized.
I use the website to locate items since it’s accurate and easy.
Prices are average. I typically only buy sale items. Occasionally the prices are incorrect too. You have to be a hawk and take pictures of shelf price tag.
My biggest concern is how often I buy produce and it’s spoiled or rotten. It happens every month. I try my hardest to inspect the food before I purchase it but somehow I keep getting the rotten stuff.”