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July 2024 by Cheryl Brown
Love this place.
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July 2024 by Zach Miller
re-open the customer bathroom and i’ll delete this review
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July 2024 by Jay Stewart
I recently visited this store for some last-minute shopping, looking for a pair of shorts and a t-shirt. As we approached the register, the short Italian lady with glasses saw us but walked off, ignoring us. When she finally returned, she showed no urgency or emotion until she tried to pitch me a credit card.
Due to the fitting rooms being closed, I tried on the clothes in my car. Three minutes later, I walked back in to make the return. The same lady gave me dirty looks and questioned the same two items I had just purchased. The shorts were too small, and the pack of Hanes t-shirts, which should have contained four large shirts, had two large and two medium shirts, even though the package appeared unopened. I explained that this inconvenience could have been avoided if the fitting rooms were open.
Overall, the experience was frustrating and the customer service was lacking.
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June 2024 by Lawrence
This place used to be good. The place is disorganized. Service is non existent.
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May 2024 by Theresa Abubakar
The store was clean and the prices are great!
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May 2024 by Wasima Belbachir
My mother and I visited this Burlington store tonight at about 9pm. We entered the store carrying a reusable bag from HomeGoods, intending to shop. Shortly after we began browsing, an individual, presumably in a loss prevention role and identified as Greg, approached us to inquire if we needed any assistance. We responded politely in the affirmative, although we noticed that other nearby customers were not approached with the same question.
After about 20 minutes, not finding what we were looking for, we decided to leave. As we exited, Greg called out to us, questioning if we had made any purchases. Despite seeing that our reusable bag was empty and folded, he pressed further, expressing doubt that we had not brought the bag with us upon entering. This interaction was not only shocking but also embarrassing, marking a significant departure from the many years of positive shopping experiences we have had with Burlington.
This situation seemed to escalate without cause, particularly when Greg mentioned that he was now more suspicious of us, despite having no reason for such an accusation. The manager on duty informed us that Greg was new, having started just a month prior, and described his actions as "overly customer servicing." However, this explanation does not justify the undue scrutiny and lack of professionalism displayed.
We believe the incident may have been influenced by racial profiling, as we observed that other customers were not subjected to the same treatment. Such incidents erode trust and respect between customers and the business. If this represents the level of training and conduct encouraged among new employees, it is imperative that Burlington reassesses its training programs to ensure all customers are treated with fairness and respect.
Unfortunately, this experience has significantly impacted our perception of Burlington. It is crucial that issues like these are addressed promptly to prevent future occurrences. We have shared this incident with the Better Business Bureau and are prepared to share this incident on social media to raise awareness and ensure that no other customer experiences similar treatment.
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May 2024 by Mafer Tom
The best place to shop. My favorite place...
I love it...
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February 2024 by Ricardo M Toc
I really like it, it's one of my favorite stores, and very good prices
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February 2024 by Scott Lang
real good deals and you never now you mite find in store love that place
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November 2023 by tarjani sheth
Great deals everytime. Easy returns and new deals. Always spend more then I want to.Lol
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October 2023 by Bashara Green
Tons of options for the family.
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October 2023 by Pradeep Moradiya
Good place but didn’t have good clothes collection when we visited. Can be a good competitor to Marshalls.
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September 2023 by MAYBELLINE CARDENAS
Messy, there is no bathroom service difficult when you go with a child
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August 2023 by Scott and Pamela Irwin
what happend to all burlington stores? they all resemble good will stores, selection is horrible, same old junk we have been seeing for a long time.
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August 2023 by Claudia Timoll
Clean customer service friendly
