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February 2024 by Britney
What color do you guys see? According to the owner they are brown. We ordered a bunch of flowers a month in advance for a wedding in shades of orange, brown, and creme, and were given flowers ranging from pink to hot pink. The only thing he got right was the orange roses. There was no warning call weeks in advance letting us know he didn't have the colors which would have been the professional thing to do. Instead he said he wasn't God and can't control the color the flowers come out to be.When we called him to see if there could be any compensation or to work something out, he got really rude and nasty and said we were harassing him. I have never, nor would I ever harass anyone. This man was unprofessional, rude, and because of his error and not owning up to it, refused to help us out, shifted the blame, and angrily said he won't give us any more of the flowers.Save your time and energy and go somewhere else, especially if you are getting flowers for a big event such as a wedding. And being nasty on the phone, accusing and threatening not to give flowers that were already paid for is not cool. Clearly he is in it for the money and not the happiness and satisfaction of customers.I'll take this L as a learning experience and never trust Robert's Florals again.I emphasize save your time and go to a professional business- and make sure you sign a contract on the flowers you want or else you'll end up in the same situation I was in.Edit to owners response:How can you not know who I am yet know the order. And no, she wasn't happy which is why she didn't pick up all the flowers and wanted to speak with you, but you weren't in the office. When you were, you were rude. And you are clearly being rude in your response to me dismissing the service you have towards me. I'll also attach an image your staff member, Veronica, wrote with our order which clearly shows we ordered "brown hypericums" and you didn't even have a single Spider mum in store. The mums you had were hot pink, not creme like promised. I'll spare you embarrassment and not post the photo your promised us. Like I said, own up to your error next time, be a professional and warn potential buyer in advance. And instead of responding poorly own up to it because you'll only drive more people away. Business is business and you failed to deliver. If you would have given us a heads up, perhaps we could have worked things out and switch around flowers you had in stock to the color scheme we told you. You didn't even want to do that, and jumped straight to "we are harassing you" a psychological response known as "Projection or Blame-Shifting"Don't believe his response when he says to "call the store he will make things right" because he'll only get upset.Attached is further evidence of our order, which as you said is out of your control because you aren't God, so giving customers the option to pick colors is clearly pointless.
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February 2024 by Michael Gordon
The best, most personalized and friendly service.
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November 2023 by Peter V.
Good prices. Great people. Lots of choices. Very convenient hours. I needed a celebration bouquet-- they had just the right one
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September 2023 by Kerwin N
OMG!!! The team at Robert's Florals is truly amazing! I cannot believe this is my first review on them.I have been using Robert's 10+ years for all my floral needs & special occasions.They offer a great customer experience, competitive pricing to meet your budget, and some of the best flower inventory you will find! They are always fresh, bold, beautiful, and smells sooo good!Recently I contracted Robert's to create a centerpiece for my mom's 80th birthday party. Let me tell you, judging by the attached photo, they did not disappoint. My instructions were simple – tall, bold colors, and fragrant. My designer knew right away what flowers would work. He did a mock-up two days before for me to approve. This is a team that will go above and beyond to meet your needs. Specifically in this case, they arranged for me to pick up my order on Sunday (event day). This is important because they are normally closed on Sunday. In doing so, the flowers were kept at the correct temperature until my event. They also moved the flowers to room temperature before I got there. This made sure the flowers were fully open in time for my 3:00 PM event.Whether you are having a birthday party, wedding, Mother’s Day, or just feel like celebrating that special person in your life; give the team at Robert’s Florals a call. You will be very glad that you did!!!Best regards,K
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September 2023 by Kerwin “K”
OMG!!! The team at Robert's Florals is truly amazing! I cannot believe this is my first review on them.I have been using Robert's 10+ years for all my floral needs & special occasions.They offer a great customer experience, competitive pricing to meet your budget, and some of the best flower inventory you will find! They are always fresh, bold, beautiful, and smells sooo good!Recently I contracted Robert's to create a centerpiece for my mom's 80th birthday party. Let me tell you, judging by the attached photo, they did not disappoint. My instructions were simple – tall, bold colors, and fragrant. My designer knew right away what flowers would work. He did a mock-up two days before for me to approve. This is a team that will go above and beyond to meet your needs. Specifically in this case, they arranged for me to pick up my order on Sunday (event day). This is important because they are normally closed on Sunday. In doing so, the flowers were kept at the correct temperature until my event. They also moved the flowers to room temperature before I got there. This made sure the flowers were fully open in time for my 3:00 PM event.Whether you are having a birthday party, wedding, Mother’s Day, or just feel like celebrating that special person in your life; give the team at Robert’s Florals a call. You will be very glad that you did!!!Best regards,K
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June 2023 by Rick
Great options, they do custom bouquets, I called ahead for an event I had, they created a beautiful bouquet of roses.
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June 2023 by jjj romanof
I really need to thank Robert's florist they did an amazing job in creating a cousage for prom a dozen roses they were exactly what i wanted even tho my order was over the phone. Thank you..
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May 2023 by Rose G.
I was very disappointed with the floral arrangement that was sent to my Aunt for her 90th birthday. I purchased the premium arrangement shown in the first picture and the second picture is what she received. I'm not questioning the flowers chosen but it is very obvious the size of the arrangement isn't even close. I've lived in Edison all my life and knew you were the place to go, but I don't think I will ever use your florist shop again. I was so embarrassed.
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May 2023 by Lucky Nine
Thank you for the beautiful flower arrangements for my daughter, Victoria’s sweet 16.
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January 2023 by Austin B.
This past October my partner and I worked with Robert's Florals for our wedding at Jack's Barn in Oxford, NJ, and they did not disappoint! (Their shop in Highland Park, NJ is adorable, as well. Make sure to say Hi to Stella!) Our approach in planning for florals was rather hands off, so Mark and Doug and their team were guided by a selection of inspiration photos and the end results for our boutonnières, clutches, and all other arrangements were SO lovely! They even helped us order 100 mini-pumpkins to be used for our reception tables. Communication was easy and very professional. We'd work with them again in a second! Highly recommended.
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September 2022 by susan odato
Roberts originals moved to the center of town and I finally got into the new store today and it is beautiful so quaint and elegant you could walk around and look at everything for hours They always do a wonderful job with the flowers no other bouquet ever looks like Roberts
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August 2022 by Cath S.
Their new location is lovely large variety of hostess gifts. They were very professional and helpful when order flowers for my daughters wedding.
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July 2022 by george/maryellen Harduby
I hired this company to do the centerpieces for my daughter's sweet 16. I showed them a picture of what I wanted. I was very happy with the way they turned out. My son was also having his prom during this time. I got the boutonniere and corsage from here. I loved them! Instead of making the boutonniere with one large flower, they used small roses. It was honestly the best one I've ever seen.
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April 2022 by Alice Sloss
I received the most beautiful bouquet of flowers that were sent by a friend who is out of state (even more impressive!) I was not familiar with Robert’s Florals prior to yesterday but next time I need flowers I will be sure to contact them. Highly recommended.
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March 2022 by Richard Finley
I ordered online when they were closed on a Sunday, for a delivery Monday. Their timing was perfect and the bouquet they made was even more beautiful than the picture online. The recipient loved the flowers!!
