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January 2023 by Gabriella Rich
Once I walked in, one PB looked at me and gave me a dirty look. There was No one behind the teller line at all. 3 PBs at their desk not one looking concerned. Stood at the teller desk for 10 minutes waiting for someone and no one showed up. That’s actually terrible. I work for a bank and that’s not acceptable at all.
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March 2022 by Barbara L.
It is almost redundant to write a bad review of Chase, as there are so many already. I came in from out of state, and it turned out I needed cash to help pay off something for a friend. I had my bank statement and two forms of id (including photo). When I went to the bank (in person), and filled out a withdrawal slip, I was asked for a debit card. If I had a debit card would I have come into the bank to talk to you idiots. I was asked for my debit card 5 times! Long story short with I went from teller, to manager, to branch manager ....but computer said NO. I could not make a withdrawal without a debit card??? They also told me my account was dormant as I had not been using it. I was never notified, but I was still receiving bank statements in the mail. They tried to make this my fault, like I didn't know how to check my mail. Went home and did a work- around (my computer said YES), to move my money to a different account (writing a check). I will be moving ALL my money out of CHASE in the days ahead. Then my account will be truly dormant.
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February 2018 by Jessica P.
I've given it a lower rating not because I've had a bad experience w the actual humans who work there directly, but because of the situations that were out of their personal control.. Their vestibule ATM literally stole approx $450 of my cash when I was depositing on a Saturday one day.. luckily there was a teller there that actually witnessed this happen.. this happened on December 30th.. they asked how much the ATM took and honestly I wasn't sure.. I grabbed a bunch of cash to deposit without counting.. They did give me a $400 credit immediately.. the teller called customer service herself to help me out. I low balled the number that was jammed in the ATM Bc I didn't want to overestimate what was taken and one day they remove the credit without telling me. (This happened to me at TD bank when someone charged $900 from a petroleum station in Detroit.. I left TD Bc not only did they make me wait 5 days till the funds settled, I literally had to talk to their head honcho just to have a credit deposited into my account, told me that I could pay my bills, which I did, and two days later took the credit back and left me with a negative balance AND they charged me overdraft fees.. once that was situated, I left them to come to Chase, and now this SMH.. I get why people store their cash under their mattresses now) Fast forward three weeks later, MLK day and I called customer service.. they told me that their investigation was going to take 6 weeks and I should hear from them then.. I waited 7 weeks without an email or a phone call so I finally called yesterday (feb 20). The woman I spoke to told me I was supposed to have an email from feb 12 which didn't exist in my email, and she told me that after they concluded their investigation that the credit was made permanent... which is great but what about the rest of my money? She had no answer... whoops... maybe they were hoping I'd forget and they'd profit off my measly fee bucks? Well.. another investigation will now have to take place... this is now going to take 12 weeks total since this fiasco started.. this bank owes me approx $40 or so.. smh.. its not a lot but it'll pay for my dog's food for the week! My fault for depositing cash via the ATM.. figured I'd try something new since the drive thru was jammed with people and I was being too lazy to walk over to the actual teller.. and assumed that if their machines have these capabilities, they wouldn't muck up the job, but I was definitely wrong. That won't be happening again... ever...
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December 2017 by Jennifer T.
I'm very disappointed with the outdoor Chase atm machine at this location. I made a cash deposit at the outdoor machine tonight, and the machine kept making a weird noise for over five minutes. Then while this was going on the guy behind me was telling me to move, and getting nasty with me. I'm obviously not going to leave a machine without confirmation of a cash deposit going through. Then finally something came up on the machine that there was an atm malfunction. I logged on to my account and my deposit never went through. I advise everyone from using this branches atm machine for depositing. I ended up on the phone with customer service, and they said they'll give me a credit to my account in 12 hours until they figure out what happened. Still it's not worth the headache using this atm that's outside at this location.
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June 2017 by Douglas L.
Service, good. I've been come to this branch for years. Sometimes I wish there were two external ATMs but I've only had to wait for one car in the worst case. Area is pretty safe as it is along busy route 35. Inside is a pretty much the standard branch Chase Bank you'll find in other locations.
