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April 2024 by Fred Wortmann
Great service and great prices. Knowledgeable staff. Definitely try them for appliances
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March 2024 by Deiner Garro
Very efficient with my order just what I asked for was fast without problem personal very careful and friendly
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October 2023 by Mikes Landscaping
We highly recommend Jason. He was very professional and easy to work with. Helped us out with what we needed, and it was delivered to us quickly with no issues.
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April 2023 by William Peklo
Friendly, knowledgeable, great prices, even better service!
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July 2022 by Matt
Long story short: skip the big box stores and go here, you won't regret it... Outstanding family owned business with great pricing and customer service!Long story long: I had an appliance break and needed it same-day. I made the mistake of going to Home Depot and PC Richards first and they didn't have anything in stock and weren't even able to give me a timeline for delivery. I was lucky enough to find Jem on Google... not only did they have a good selection actually on their premises but their pricing was good as well. The customer service was great and I was able to even deal directly with one of the members of the family that owns the business. Where can you really find that these days? The buying process was quick and easy, no pressure, no drama. Zelle, check, or cash is preferred. I don't believe they install but they do deliver to a pretty extensive area. Not the easiest location to find but definitely worth it. Give them a call, support a great local family business!
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November 2021 by Maryanne Lio
You won't find a better price anywhere else. Trust me, I tried. JEM was able to get all of our full suite of appliances in earlier than expected when everyone was experiencing long delays during the pandemic. Unfortunately our contractor wasn't ready to start and JEM was able to hold our appliances for us for nine months in their warehouse. Will definitely go back for any future appliance needs.UPDATE: Howie at JEM has gone above and beyond to help us resolve an issue with a defective vent hood. I was worried we would be left high and dry after discovering, nearly a year after purchase, our newly installed appliance wasn’t working properly. Howie was able to get us a new replacement unit that was delivered quickly.Thank you, JEM!
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April 2021 by Vicki Kalmus
Thank you Howie Jacob and Jem Appliance! Howie you are clutch! Love my new washing machine!
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March 2021 by Steve Brodsky
Great locally owned business. Best prices and outstanding service. They’ll beat any price you see online. Howie is amazing.
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June 2020 by Marty Singer
Excellent prices and outstanding customer service. The place to go for all your appliances. They carry ALL the major brands an the esoteric ones too.
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January 2020 by Miguel Mendoza
(Translated by Google) good prices(Original)Buenos precios
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December 2018 by Edward Jacobs
Ordered kitchen appliances from Jesse. Fabulous and honest family-run company, everything was as expected. Plenty of support provided if needed. I highly recommend this company and would do business with them again if I had the opportunity.
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April 2018 by Bobbie Crosby
My total experience with Jem Appliances was definitely a five star experience. Jason Jacobs could not have been more helpful, pleasant or knowledgable throughout the very long and arduous redo of my small NYC kitchen. He was super easy to work with and flexible from day one during a long and unnecessarily complicated Sie Sematic kitchen renovation.
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February 2018 by Ashlen Kakolewski
Excellent to work with, Howie and everyone at Jem made the process so easy from ordering appliances to delivery. Highly recommend!
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July 2015 by Valerie E.
Worst customer service ever. I needed a GE unit for my condo to replace an older model. My salesperson was Jim, who I believe might have been the owner too?? He placed the order for me and then sent me an email telling me that it wouldn't be delivered until after the July 4th holiday. Then he called me the next day, telling me it was ready. So, due to that miscommunication, I had to scramble almost $1200 together for it to be delivered. It worked for about a week and then the 30 AMP cord blew. I called Jim, who didn't remember me from a hole in the wall, and he had to search for my invoice (I'm in sales--if someone gave me $1200 less than a month ago, you bet I'd remember them. I mean, how many GE units does this guy sell? Can't be that many.). He told me that I would have to call GE directly. I told him that I had tested the cord with my super and that was definitely the issue. He said I still had to call GE. I asked if I could have a replacement in the meantime. He acted like I was an idiot for asking. (If one of my customer's device's cords blew, I would give them a loaner until I could get them a new one, but I guess that's some level of customer service that this place just doesn't offer). I had to take time out of my day to call GE, who then said they could send me a tech in a week. The tech came today, a week later, and confirmed it was the cord. He now has to mail me a new one. It is the hottest day since 2011, this store has $1200 of my money and I have no AC that works. Oh well, if you want that experience, then definitely shop here. I emailed Jim and told him I was unhappy and here was his response: "You are venting at the wrong person. We do not manufacture the products. GE protocol must have a service call for any defective product, Jim.". Wow. Not an "I'm sorry that you purchased a product from my store that was defective" or anything like that. I understand that he is not the manufacturer but I'm pretty sure he made at least something as the GE authorized dealer?? Anyway, thanks for nothing Jem Appliances. Worst store ever.
