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October 2023 by Katelyn G
The trainer at this location is very unhelpful, and doesn’t provide any information. Definitely don’t recommend, find someone who first knows what they are talking about and second is able to help.
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April 2023 by Nonna U.
I brought my ferret to Petco only to be told he wasn't aloud on the floor. I've been there other times and employees have been fine with him.( he is harnessed and leashed) A person claiming to be the manager said it was because my ferret was a health hazard.(my ferret has both his rabies and Canine distemper shots) If you hate all other animals that aren't dogs please don't work at a pet store. I'll continue to take my ferrets and my money to Petsmart. They have never had a problem with my ferret who is very friendly with people. I was interested that Petco had Oxbow ferret food, guess I'll give my money to Amazon instead.
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February 2023 by Francis Hernandez
(Translated by Google) They try to help as much as possible and are super friendly.(Original)Tratan de ayudar al máximo y son super amables
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May 2022 by David C.
This review refers mainly to the pet grooming department. We take in our dog for nail clipping and smoothing. I'm very satisfied with the quality of the service. No complaints at all there. The only problem is that you can't always get an appointment. Not because it is too busy, but because there is no groomer available. Definitely call for an appointment to be sure that they have a groomer on staff that day. Otherwise you will need to go to the competition. When open and staffed I would give the grooming department at least 4 stars. But since we can't count on that, I'm giving 3 stars.
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November 2021 by Heather J.
Impressed with Sophie's cut! Nice job Rosa! Sophie loves going to get pampered at Petco. All the ladies do a great job there !
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August 2021 by Tori C.
Definitely don't recommend haircuts for furry pups - I told the lady a 5 and ended up with this.. his ears are completely shaved & the cut isn't even all the same length. this is not how my shih tzu usually looks.
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May 2021 by Will H.
Another place where the crowd might come a little harsh with the reviews! Our precious cat Alfie was all out of food due to a delay on shopping with a leading online pet food merchant, which necessitated this trip to Petco. Unlike another chain that starts with "Pet," Petco had Alfie's food of choice in stock! We also are trying a couple cans of new food that may be a bit healthier for him. He's an indoor cat after all and not immune from the quarantine 15. It was easy to pick out everything online and pay. Nikki named me as someone authorized to pick up the goods, so I swung by this morning and was in and out in 2 minutes. Almost felt like an illicit transaction in a movie or something because it was so smooth and the product was nicely bagged. If the leading merchant doesn't get its act together, we will probably be back here to Petco!
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December 2020 by Maureen Gilligo
great customer service, and treat you like familt
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February 2020 by Billie Jo T.
They help homeless animals people! They find homes for animals in need! Please support them!! The kitties available for adoption are from Trenton Cats Rescue a wonderful oRganization. Support hamilton petco & adopt a new best friendship!
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January 2020 by Elena M.
Groomer left cut wounds around my dogs neck and didn't bring it to my attention. Noticed it once I got home and got my dog to calm down from being frantic. The hairstyle looked horrible, wasn't worth it. $74 down the drain!
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December 2019 by Christine Bidlack
you have a very rude employee and will never ever go to another Petco extremely poor customer service and on Christmas eve!!!
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October 2019 by Donna T.
My 9 lb Chihuahua mix 9 month old pup was bathed, dried, nails clipped, ears cleaned, teeth cleaned by groomer Heather. Heather is terrific. Will be taking my pup here again..
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July 2019 by John P.
The first time we took our Chihuahua for a nail clipping it worked out fine. The groomer was friendly and put our nervous puppy at ease. It's been down hill since. I don't know why they post business hours for grooming services because on at least three occasions we were met with a dark room and no groomers to be found. When asking the store employees or the store manager where the groomer is they come up with all kind of excuses. We gave her the day off for her birthday or (and this was my favorite) he ran to Walmart to buy treats for the dogs he grooms? Really? Does he not work in a store that sells pet treats? Today we arrived 50 minutes before the posted closing hours for the groomer (not the store) for a quick nail trimming and closed again even though we confirmed yesterday that their hours would be till 5 today. The dog gets stressed out when she has to get trimmed and to be met with closed doors and to reattempt another day is just unnecessary. Management needs to step up their game and hire people that want to work or corporate needs to hire managers that know how to run a business!
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July 2019 by Rosangelica Testa
I took my puppy here to get a cut they left patches of hair on her the cut I asked for was completely wrong they shaved some spots on her body so low you can see her skin this place is very unprofessional. I would never recommend this place to anyone their grooming salon is not worth it and not to mention I got charged $70 dollars for something that wasn’t even worth it sad
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July 2019 by Nicky L.
Grooming salon is awesome. The only place i ever trust with my dogs !!! Heather and nick are the best !
