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November 2022 by P S.
We were under a quick time frame to do a bathroom renovation due to mold. We picked out items that were in stock and could be delivered immediately. UPS brought the first order on 11/23. Both deliveries were to be delivered by 11/23. New Penn was supposed to deliver the toilet and shower/tub hardware on 11/23. No delivery and No communication. We thought Friday- the day after Thanksgiving. Nope. Not on Monday 11/28 either. No communication. I look at the tracking I had and it stated it had made it to their Trenton warehouse. I called. On hold for a long time. Finally get someone and explain this order was due LAST Wednesday. Is now a week late and if it isn't here by AM tomorrow the plumber doesn't have time to come back for 2 weeks. I'm told this is a Union Company ( Local 641). And no Union worker would be in until 5-10 PM and that they couldn't guarantee delivery tomorrow. Since it is less than a hour away we said we would drive down to get the items. She had to locate our order. She Called me back and stated they had the order but we could not pick it up until 5pm or later as a Union worker HAS to load it. We arrived at 4:30. Took the office 20 minutes to print out the paperwork. Then we are told to go wait by the ramp. We had to drive totally around the building to find the ramp. And then sat!!! Thirty minutes later I walk in and a Union worker says " sorry for the wait. He should be out shortly ". Meanwhile we are sitting in the car-it in 40. degrees. Then when they came with the forklift, my husband had to load the boxes. The guy only helped with the toilet ( too heavy for an older guy to lift by himself. A total of 3 hours and 10 minutes because Unions aren't people friendly
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October 2022 by kevin larko
Terrible company, freight is often late or damaged. Equipment is not maintained and dangerous for the employees and customer.
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October 2022 by Hanad Aralle
Great staff quick unload nice peopleThanks
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October 2020 by Sebastian Bentivegna
Complete trash of a service. I only gave them one star because you had to rate it or else it would be two middle fingers and 2 thumbs down.
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October 2020 by 金-手-指
very bad service and not profession at all. They did not even call when they did not make delivery. DO NOT USE THEM!
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October 2019 by Leanne M
New Penn has terrible, rude, aggressive drivers. Truck driver on 1-95 driving dangerously close to other cars, tailgating them and aggressively honking, using the shoulder to pass and get in the lane while a car is there, honking and flipping them off, endangering everyone on the roads. This behaviour is not okay. New Penn should train their drivers. Dangerous and RUDE.
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October 2019 by Mal-U-Envy
People and Place is Horrible, dont ship with them. I worked there and they dont take care of your shipments.
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October 2018 by Steven Kinsman
Best trucking company in the north east