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April 2024 by Denise
I placed an order in September 2023 with my child’s school for spiritwear (sweaters and hoodies). I received all items except one pullover that was back ordered and was told it would be delivered to my child’s school. Months pass and still no sweater. Emailed multiple times with no response back. Called and spoke with a man I believe his name was Mike (call was made a couple months ago and can’t remember who I spoke with). He reassured me that I would receive that sweater and that he would personally deliver it himself. He requested that I email him the order number, which I informed him that I have emailed a few times. Regardless, I still sent another email with all required information (again). It is now April 18th, 2024 and I still haven’t gotten the missing sweater from my order. I plan on calling tomorrow to see if I can get a refund at this point. Very disappointed.
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April 2024 by Christine Maddalena
Horrible experience, shoddy work, zero communication, messages ignored. Don't waste your time and money here!
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August 2021 by Jennifer Mora
Ordered a sweatshirt in March through our little lads baseball team and we never received anything, multiple calls for months with no answer or return call and messages sent through Facebook have been unanswered!
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November 2020 by Maxmillian Robinson
These guys are the BEST IN THE BUSINESS! They’ve helped to start my business & offer various items that can’t be beat. Awesome staff as well!!!
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July 2020 by Kingmaxmillian
These guys are the BEST IN THE BUSINESS! They’ve helped to start my business & offer various items that can’t be beat. Awesome staff as well!!!
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July 2020 by Kediecia Malcolm
Mike and Erica did such a great job in ensuring my personalized masks were what I envisioned. Although I made more than a few changes, Erica was super patient and understanding throughout the whole process. I’m very glad that I found them and I look forward to getting more things printed by them in the near future ! Great customer service and quick turn around time. The quality of the work is impressive, I’ve already washed one of the masks and it hasn’t decreased in quality or anything. Highly recommend!
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May 2020 by Jennie Koval
Thanks Mike! I absolutely love both of these signs! As always, great job!
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April 2020 by Michelle Moreno
owner is very rude & opinionated...actually my opinion is he is VERY immature & a bit of a trouble maker! take your business elsewhere! no one likes a bully!!
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January 2020 by Keith Miller
The staff is well knowledgeable for memory pictures to frames, too much to write just stop in there is plenty to see
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December 2019 by Justin Davis
Long Post...Dissatisfied customer!
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November 2019 by Justin D.
Long Post...Dissatisfied customer! The experience with Memory Makers Awards & Apparel in New Jersey is by far one of the worst with a business owner I've experienced. I don't normally go this route because I'm in the sales/retail industry and know that there are times when the customer can be unreasonable. However, I have a sore spot for really poor customer service. And an even shorter fuse when it's something capturing childhood memories for my kids. As a business OWNER, you have the opportunity to delight and satisfy a customer OR wipe your hands of a situation. It says a lot about a company when the owner says a customer is not worth it because they have many other customers and it's too much work to ensure one customer is satisfied with the purchase and the quality of the product. And no, Owner, giving a refund for returned product doesn't always solve for it...that doesn't resolve not having a quality professional photo of my son's first year playing organized team sports. "Memory Makers" failed to make this memory for us! If it's too much, you either have to scale up resources/workers or take smaller contracts. The Easthampton Youth Soccer Association (@easthamptonyouthsoccerassociationnj) league contracted Memory Makers Awards & Apparel for professional photos and we pre-paid for my son's professional photos. We paid for a team photo and individual photos that we could keep and share with family (wallets, 4x6, 5x7, etc). For context, the team photo was individual photos of each player photoshopped together. We were dissatisfied with my son's individual shot because his face is distorted, eyes are closed, and doesn't look ready for the photo. My ask was simply to use the individual photo of my son used in the photoshopped team shot as replacements for the individual photo prints we received, because he was smiling and it was a better photo. I was told that because it would cause them to go back and redo the photo background, that was not an option, and I would have to purchase a new package (with a 25% discount). Owner, I don't want to purchase new photos, I just want better quality of the ones I already purchased! That's a reasonable and fixable request. I was told by the owner that my options were to keep the photos given or return them, or I could buy a new package and spend more money because you don't get anything for free. I asked the owner if he had seen the photo selected for the individual shots and his response was they took hundreds of photos for the league and he couldn't possibly look at everyone. Owner, I didn't ask you to look at EVERY one. My ask was to look at my one...and question the production of the prints with that photo versus the nice photo because I was the one that voiced dissatisfaction with the end product. As oppose to quickly trying to appease and brush it off, thoroughly follow through on the customer concern. You can clearly see in looking at the photos that the selected photo for the individual print is not good in comparison to the individual photo used in the team photo. Customer service 101...don't regurgitate the "policy". You as the owner have the ability to ensure every customer walks away satisfied. Don't tell me you "can't" do anything about it...you "choose" not to do anything about it. And because of that "choice", my hope is that @easthamptonyouthsoccerassociationnj and others "choose" not to contract services to company owners that have poor customer service practices. At one point, Owner said my opinion about their services was the minority. Completely discrediting my issue and again not looking to satisfy a customer because there are others. Well, this one will hopefully cause others to not use this company's services. I'm not one to say "
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August 2019 by Whitney Burns
Memory Makers photos are awesome. Not only are their photos awesome but their customer service is too!!! I had a delivery issue due to my sloppy handwriting and I called them and they fixed the problem right away and sent me my pictures. I highly recommend them based on their great customer service and their amazing photos!
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July 2019 by Denise Domeracki
We used this photographer for my daughters dance pictures the quality of the pictures came out absolutely beautiful it came out gorgeous then I expected highly recommended this photographer!
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July 2019 by Keri Mandell
Fast, friendly service. Michael helped me design exactly what I was looking for. Great gift ideas for all occasion. I highly recommend!
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September 2018 by Joyce Brown
I've had T-shirts made for my husband's business.
