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March 2024 by Santa Clausewitz
Do not stay at this place, you will have been warned, don’t complain if you disregard what I say.The room was unnecessarily big as if this place had another purpose in the past.Extremely bad lighting, even if I opened all the lights I was still in semi-darkness. Bad smell upon entering. Carpet is dirty, looks bad and smells. Urgently needs to be removed and replaced. And don’t expect to let the light in by opening the stores, I was unable to pull them up, so I had to leave them down the whole stay, can you believe it !!!!Bathroom super dirty, bath floor full of drops or unknown origin (was it cleaned ? I don’t think so ), I found pubic hair everywhere ! The floor has a huge drain and you can smell the sewage system stench wafting out of the drain (as I am writing this I am on the bed, the stench from the bathroom reached my bed, had to get up and close the bathroom door). Absolutely insane !! The bathroom looked very dirty overall. The sink and mirror had NO LIGHTING, so your face was in darkness. Enough to brush your teeth that’s all. Bring your own lighting system !!And here is the “cherry on the cake”: the heating system is non-functional. If the above was not enough, the huge ugly 1970’s heater under the window kept us either freezing or roasting like a chicken. Do not expect to sleep at night, I am warning you, when this system starts you have the impression that a F-18 jet engine has just fired up in your room. It woke me up at least 10 times. Completely ridiculous.You freeze or you roast and there is a jet engine in your room. Basically that’s how I can sum it up.What a nightmare this place was. And it’s very expensive. Never again. Never. And you shouldn’t go either. I am warning you.
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February 2024 by Efraim Goldfischer
Great Service!
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February 2024 by Lawrence
Fire pit is nice and service was terrific.Food & drinks: Good food and drinks, nice fire pit and great service
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February 2024 by Jennifer Vitella
My friend and I went to stay there because she needed a get away but she is in the military and couldn’t go far from base for the weekend.The first night she saw a dead bug at the pool and jumped away from it and slipped on a band aid.The next day, we went back to our room, we waited a few minutes for the cleaning lady, she was pleasant. However, she left a dead bug on our windowsill.I took it downstairs to the front desk and the woman, Donna just looked at me and said, “It’s a stink bug. Don’t you have bugs in your house?”. To which I replied, “No, actually, I don’t.”And she just stared at me and told me they have an exterminator once a month. She was being very nasty because I asked as a Hilton Honors member if I could get some sort of compensation, points, for the conditions.Stupid me didn’t think stink bugs infest…wouldn’t matter anyway, we were already there. But, the next day my friend got called to base but I stayed. I went to the jacuzzi and another family was there. I was immediately overwhelmed with the smell of chlorine when I went in. The mom was in the jacuzzi and the two boys were in the pool. The mom said her nose was burning. I got in the jacuzzi and the dad turned on the bubbles and my skin started burning. Both of the kid’s skin was all red and blotchy.To make a long story, short the pool was overloaded with chlorine like it has been shocked.We went to the front desk. It was around 4:30. The kid at the desk said, “Ok, I’ll call maintenance, they leave at 5:00.” Comes back. “Oh. Maintenance left. The chlorine is on a timer though.”Ok whatever. No jacuzzi.Later that night there was a WWE Smackdown going on in the room next door to me. The kids in there must’ve been all hyped up on sugar. Around 12:00 am I went down and asked the kid at the front desk if he could ask them to quiet down and he told me the guy on the other side moved rooms an hour ago. I can if I want.The kid was chill the whole time though, with the chlorine thing and the noise. I wasn’t trying to be a complainer. I just wanted to relax.Why should I move my room and pack all my stuff when I’ve been there for two nights at 12:00 am?!So the next morning, I tell Donna everything that happened and yes, I was tired and disappointed so I probably wasn’t pleasant but I certainly wasn’t nasty. I asked her about points being a member.She offered me free breakfast. I said I didn’t want breakfast, I wanted points. I just wanted to go home. Her words, “I think you’re just trying to get things for free.”The only reason I am writing this review or care to say any of this is because today as I was sitting at my vanity, next to where I left my luggage for two days as I unpacked, a freakin stink bug jumped on me!When I spoke to the manager at the hotel his reply was, “I have stink bugs at my house.”I am already washing every article of clothing I have in hot water and I have already called the exterminator!!!Their nonchalant attitude about the bugs is disturbing and more disgusting than the bugs themselves.
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February 2024 by Andre Ray
This is my first time experiencing a banquet event at the Hilton, when I first thought it I was like great a Hotel, boy was I surprised not only is this place huge but they had a nice casual banquet area after a funeral l, the staff was extremely professional and the buffet that was offered was amazing. I work as a server and banquets as well and the Hiton's buffet for this event had such variety and I say the staff constantly checking on the status after a wave came. I had to get two plates.Keep up the excellent work great food and ambiance.
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January 2024 by LaTosha Mercado
So this hotel was okay. Was sent here for work training. First 2 nights..horrible..got woken up at 2 am by the hvac system kicking on..sounded like a jet engine in my room..every half hr. Awful sleep. Said something to desk clerk..nothing done. Night 2 same thing..said something to my trainers..they thrn told me there would be someone to help me at the front desk. Guy moved my room to different part of the same floor..better sleep definitely. No breakfast included and everything they sold was over priced. I was too tired from classes all week to enjoy any amenities, but they have a pool and hot tub. Lobby was very clean. Just upset me it took 2 nights of terrible sleep and my company having to make a call for me to get my room switched.
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January 2024 by Diane Seidel
Breakfast provided was skimpy-and supposedly only for certain Hilton honors gold + level.
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January 2024 by c smith
Mya at the bar provided excellent service. Super friendly and was very customer service oriented. We ended up ordering appetizers and a whole dinner because hers looked so good.Front Desk staff needs more training in customer service. No one else ever says hello. They take away the morning coffee at exactly end time of service. If you are a minute late, "that will be $2 please" What is that about?Also, I just tried to call the hotel and the telephone is still ringing now for 17 minutes. Someone finally answered and asked if they could put me on a brief hold. I was on hold for another 10 minutes and then they just hung up on me ! ! !
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January 2024 by Nicole Azenara
Great
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January 2024 by Edie Turkin
Just stopped off for breakfast,
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January 2024 by Wanda Dugger-Williams
Rooms: I stayed here after celebrating NYE. The bed was comfortable, toiletries were stocked and the room was fairly large. I did have some challenges with maintaining the room temperature so the room remained warm and comfortable.
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January 2024 by Brian
Ok nothing special.
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December 2023 by Seay Orlando
1 complained. Never could get the hot water right. In room 406.
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December 2023 by Mo Hils
Wedding venue near by.
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November 2023 by millie robles
Great place to stay. ???
