BJ's Wholesale Club is a popular store known for its good prices on cold cuts, fresh baked rolls, and propane tank refills, which are often cheaper than buying prefilled tanks. The store offers convenient online ordering, making it easy for members to shop from home. For members aged 60+ and first responders, BJ's provides designated shopping hours, making shopping more accessible for these groups. The store is appreciated for being less crowded, allowing for a more relaxed shopping experience, and staff members in the deli are praised for their excellent customer service, with some employees going above and beyond by offering samples and helping customers find their favorites. However, there are some downsides. Customer service at checkout can be poor, with some staff appearing snarky or rude, especially when dealing with app errors or questions. For example, one customer experienced uncomfortable interactions with staff when seeking help with a payment error, feeling judged and unhelped. Additionally, pricing on regular groceries and produce can be inconsistent, with some items costing more than at competitors like ShopRite and Acme, especially when those stores have sales. Online grocery delivery has also been hit or miss; some orders have arrived damaged or with missing items, though management is quick to resolve issues and issue refunds. The membership process can be challenging to reach, and prices tend to be slightly higher than other locations in South Jersey. Despite these issues, many shoppers find BJ's to be a good place for in-store shopping or pickup, citing friendly staff and good management. Overall, BJ's offers a convenient shopping experience with some room for improvement in customer service and pricing.
Exhausting to walk through and some items are hard to find due to poor signage. However, there are a great bakery and deli area as well as a nice selection of organic and non-organic produce. Great for big families.
May 2025
Great selection, but sams clubs rotisserie chicken is much better.
December 2024
Decent choices on products, reasonably priced, good choices for TV, express checkout using app is very convenient
