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September 2024 by Luanne Fischer
Andrew is a wonderful person! He is very professional and gets the job done. My 85 year old mom’s car needed some work and he completely it professionally and sufficiently and the price was outstanding!! Totally 5 star service!!!
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August 2024 by Sarah Nicolas
Best experience! They were extremely knowledgeable, professional, affordable and no delay. They did not take advantage of me as a inexperienced woman which I have found is the common experience in Sussex. ….Highly recommend
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August 2024 by Leonard Heinkel
Andrew and crew at Franklin Sussex in Hamburg do an outstanding job and are extremely dedicated to detail, communication, customer satisfaction and quality of workmanship. When I picked up my vehicle it looked showroom material. I highly recommend Franklin Sussex Auto Body.
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July 2024 by Jerry Galasso
A fantastic experience dealing with Andrew during a very difficult time for me. I was rear ended on Rt.23 thanks to Andrew and his team my car came back to me quickly clean repaired and ready to go. Franklin Sussex Auto Body did a fantastic job on the repair, I could not be more pleased with there work. They are experienced, friendly, professional and extremely helpful ? I recommend them highly 5 Star plus rating.
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March 2024 by Ernest Pulcini
Excellent service and fast.
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November 2023 by William A K.
Simply amazing workI have had both my cars worked on there and they came out flawlessGreat prices tooAndrew is great to work with
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September 2023 by Michael Rogowski
Good people fair pricing excellent service
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September 2023 by Luis A Trujillo Herrera
Good place good service excellent customer service
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April 2023 by Judith e Velazquez
Stopped in for information, were helpful and informative then.Called twice to set up appointment, no return call.On my third attempt, someone finally picked up.He explained they were too busy and there were too many return calls to make.I said thank you and hanged up.You decide...
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February 2023 by Matt Walters
My car was badly damaged, fender, side view mirror, windows, and both passenger doors (front and back). I had met with Andrew the owner several years back when a different vehicle I had purchased had some damage and remembering his demeaner and attention to detail I knew I had to take my Forester to his shop. So I worked with my insurance company to have my Forester sent to FSAB. They were very busy at the time and the owner said that they couldn't take my vehicle in for repair for another 6 weeks. After looking around at reviews from other shops, I decided having he work done correctly would be worth the wait and got of FSAB's schedule.They repaired my sideview mirror immediately and made it so the passenger door could open and close so that I could continue to drive safely while I waited to have the rest of the work done. Come January 4th I was able to drop of my vehicle for repair. Flash forward the following Saturday and my vehicle was ready to be picked up. Absolutely gorgeous work, you would have never known it was damaged in the first place. I hop in my Subaru to take it to the dealership to have the mechanical damage from the accident repaired. On the way there I noticed a loud noise, almost as if a window was cracked and air was whooshing in. I immediately called Andrew and he said to bring it back once the dealership was finished, assuring me they'd make it right.When I did Tom (or Tim) sat in my passenger seat and went for a ride to hear the noise first hand. Fiddled with one of the windows that was repaired and was able to get the noise to stop by applying pressure. Went back to the shop and tried a fix. We ended up doing this maybe 2 more times, and eventually Andrew also got involved. While they were putting their heads together to tackle the nuanced problem I chatted with my neighbor who had given me a ride that day.The whole thing took no more then an additional 40 minutes of troubleshooting and they tackled the problem. Honestly I think my vehicle ended up with less cabin noise then before the accident somehow.I gave all that detail to paint a picture of what this shop offers the people of Sussex County. Top notch, un-paralleled repairs with attention to the finest details. They don't just swap out parts, paint them and send you on your way. They stand by their work. Integrity and commitment to quality work personified. If you ever find yourself requiring body work, do yourself a favor and take your vehicle to Franklin Sussex Auto Body. You can sleep well knowing that you will get your car back pristine. Honestly I'd travel 50+ miles to have work done here if I ever needed to again. This business should serve as a model for how automotive body work should be done.
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November 2022 by Liz Reeves
I purchased a used car that had some scratches and they offered to try buffing them out before painting the car. So extremely rare to find someone who is fair and honest and not just looking to make the most they can. They did an amazing and I’m so happy with the results. I’ve used them before for body work and they were done ahead of schedule and the work was exceptional. Highly recommend them! Excellent workmanship with a fair and honest owner. If you need their services, you won’t be disappointed. This is why they have been around so long!Service: Painting
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September 2022 by Kenny D.
Andrew and the crew did a highly professional collision repair job on my Chrysler 300. They were able to roll the new fender and did a stand up job blending in the panel. Well recommended
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July 2022 by Tank Mate
Very professional, very fast, and high quality work. I’m happy I went here highly recommend!Service: Body & Trim
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June 2022 by Ramy Mahmoud
Talk about quality andgreat turn around time. Very professional and honest. Thank you guys!
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February 2022 by Grant Pasake
Very honest guy, helped me out a lot.
