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September 2023 by Google user
Very good experience in my printing order
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September 2022 by Roberto G.
Sometimes things can get overpriced and sometimes it ain't worth it, but there are useful supplies in staples
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September 2020 by EmilyNicole Mikaela
I've been here a handful of times and have always had a crappy experience with this copy center. I called ahead of time regarding the laminator and it took 3 calls. and 15 total minutes of being on hold just to talk to thr woman in customer service, who then said id have to pay a rush fee for calling ahead of time to have the laminator hot enough to drop off a print to he laminated... i worked at staples 3.5 years ago, in the copy center at another location and have never heard of them charging a rush fee to prep the laminator. but I guess these people don't want business and I will go elsewhere. never going to this staples location ever again.
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May 2020 by Lui C.
I went to the Hackettstown Staple store today looking for printer paper and I can't believe they did more than double the walmart price, I got in walmart for 3.47 and staples was the cheapest 8 dollars and change, but I couldn't find a place to report them, I have been there a few times and always the store is empty, I did check the prices on laptops and they have laptops with OLD celeron crap processors form double the price what you can buy an i7 5th generation comp...soon they will be out of business I hope they are ripping people off...STAY AWAY FROM THEM
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February 2020 by Barbara G.
I ordered a chair and had it delivered to the store and paid for it to be put together. They told me it would be a 15 minute job to put together. Ordered it on a Wednesday to be delivered to the store Thursday and put together that day!! I waited until Saturday afternoon to pick it up and it still wasn't put together!!! A 15 minute job!!!! I called the store the next day to complain about there poor service ! I asked for the store manager , she said well what would you like me to do about it?!!!!very unconcerned about the whole thing!!! Piss poor service at this location!!!! I'll never go back again! The mangers name was Cloe, that's what she told me!!!
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April 2019 by Elizabeth N.
I can't give a 5 because they have lost my print orders twice in 4 months...but today the Copy Center Made up for it all. While I had to wait I joked is there a discount for that? She said "sure". While I tried to keep my special needs child busy (and not into everything) they reprinted. The associate found me and as I went up to pay, she stated, no charge. I was truly not expecting that. She took lemons and made lemonade. Kudos!
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October 2018 by Deborah Natalino Scheer
There is a 2 week no return policy on electronics. Even if it’s unopened package. Unacceptable policy.
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September 2018 by laura h.
Not impressed. Customer service left a lot to be desired. Arrived at 9:15am to make a few collated, staples copies. 3 copy machines. 1 in working order. Asked employees in copy center for assistance. After being told that someone would be over in a few minutes... 15 minutes later still no help. Watched as one employee spent over 10 minutes on the phone. If they can't support new digital pay technology they should bring back the old fashioned pay in cash copy machines. Staples in Chester is MUCH better.
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May 2018 by Jim M.
All I needed was some printer ink, and a common variety at that, and they didn't have it. In today's world, if you're going to have a big box store, you had better carry everything.
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February 2018 by Rachel B.
We just left there after having the worst customer service experience ever. It was my husband, myself, and our toddler. I mistakenly thought you could drop off outgoing mail there. I was told curtly by a very snotty girl (aged somewhere between 17-27, ZERO eye contact) behind a counter with dark curly hair and glasses "Um, that's the post office!" I said, "oh, I'm sorry, you don't accept mail here?" No eye contact, condescending tone of voice: "No." and she walks away. Ok, talked to like I'm a moron who ruined her morning somehow, but I can deal. Someone apparently only gets to feel powerful in life here and needs it, whatever. Five minutes later, we are trying to leave and my 2-year-old son doesn't want to, so he runs out of my husband's grip. My husband, being a responsible parent, runs after him to catch him. Same rude girl as before literally YELLS at my husband "NO RUNNING!" That's it: we asked for the manager. Teenage boy with dark hair behind the front counter snickered at us and didn't even call him over. Told us he'll be back in a second and we should wait. Chris was the manager on duty and when he eventually came back he literally defended his staff. He said "no disrespect was meant" but kids have run and been hurt. ??? So you rudely scream at grown adult customers trying to stop their kids from running? Wouldn't even address the other attitudes and treatment we received. He literally didn't care. Again, no eye contact. This is a zero-social-skills-zone, apparently. Don't go here unless you feel like being treated like you're bothering them, condescended to, disrespected and snickered at. Never again.
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April 2017 by Kari C
Super helpful.
