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August 2024 by V
Don’t deal with John the manager.
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August 2024 by Surya Anirudh Regilla
Excellent service provided especially by Justin Petrovic (5/5). He really was attentive, understanding and provided excellent service.
I highly recommend everyone to use Hertz located at Hacketstown location and look oit for service from Justin.
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August 2024 by Mayada Hasabelnaby
Great experience! Justin is very helpful and always has clean cars. Would recommend making an online reservation for the most efficient service.
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July 2024 by Thomas Butler
They show up when they want not when they open. Are less then helpful and incompetent
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July 2024 by Kevin Charles Williams
Little bit far for me to travel here, but they had my car ready when my appointment was.
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October 2023 by Deedaboss Deedaboss
Horrible service. Lil skinny guy lucky I didn't smack your mouth....he need to be fired asap. Get paid to do absolutely nothing
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September 2023 by Ervin Griffin
Great service
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August 2023 by Serendipity
They are trying to con me out of money. This place is a scam.
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April 2023 by Gerry Harman
I keep calling but no one picks up the phone!!!! Very frustrating.
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April 2023 by Brielle Valle
The worst experience. I barely was able to get anyone on the phone for days, and when you do get someone it is literally no help. Let alone the site giving you 14 minutes to look and book before prices go up/ change.. never will use them. We ended up booking with someone else.
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December 2022 by Emily Hess
I literally received a confirmation email from Hertz saying I had a car reserved, drove over an hour to pick it up, only for them to call me 10 minutes before they closed saying they had no available cars and could do nothing to help me. Meanwhile, the girl behind the desk was just hitting her vape saying “oh sorry, didn’t see the reservation until now.” 0/10 experience.Go to Avis/Budget down the street! SO helpful!
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November 2022 by Rose Pico
They don't check the vehicles before you leave with the one you rented. Or when you bring it back. Usually a sales associate will walk around the car with you to make sure there's no damage so nothing can come up later on. Otherwise it's a nice place.
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September 2022 by frank dileo
Stay away, my hertz hackettstown experience was a nightmare. booked a car 2 months in advance. the week leading up to my trip, i tried calling this location to confirm my car was there and there would b no surprises. they refused to answer, and i called over 100 times throughout the week, everytime i was ignored. the place was an hour away, so the day before my trip, i spent $20+ in gas to get there to confirm in person. place was filthy, they didnt have the car i asked for, but that was fine. i asked, 'anything else i need to know? there wont be any surprises, right?' they said nope. day of trip i drive an hour to pick up the car, but was all of the sudden told that i needed a dedicated credit card, not a debit card. so they denied my rental, trip is canceled. been renting cars for 30+ years and never had this problem. it gets better though. a week later im in bed, it's 8 am and i hear pounding on my door. so i go down, open the door and there is a us marshall with an ar-15 to my head. even though i never took possession of the car and cancelled the rental, hertz nonetheless reported it stolen. i couldnt miss work, so i had to run from the cops before they could cuff me. i got away but now im a criminal because i tried to rent a car. this place really stinks on ice, they're liars, they dont care about customers and it's filthy!
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April 2022 by frankie dee
Stay away, my hertz hackettstown experience was a nightmare. booked a car 2 months in advance. the week leading up to my trip, i tried calling this location to confirm my car was there and there would b no surprises. they refused to answer, and i called over 100 times throughout the week, everytime i was ignored. the place was an hour away, so the day before my trip, i spent $20+ in gas to get there to confirm in person. place was filthy, they didnt have the car i asked for, but that was fine. i asked, 'anything else i need to know? there wont be any surprises, right?' they said nope. day of trip i drive an hour to pick up the car, but was all of the sudden told that i needed a dedicated credit card, not a debit card. so they denied my rental, trip is canceled. been renting cars for 30+ years and never had this problem. it gets better though. a week later im in bed, it's 8 am and i hear pounding on my door. so i go down, open the door and there is a us marshall with an ar-15 to my head. even though i never took possession of the car and cancelled the rental, hertz nonetheless reported it stolen. i couldnt miss work, so i had to run from the cops before they could cuff me. i got away but now im a criminal because i tried to rent a car. this place really stinks on ice, they're liars, they dont care about customers and it's filthy!
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December 2021 by Frank Calabrese
Car was ready when I had it reserved for, in and out quickly and on my way
