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August 2025 by David M
The new girl working there is very rude shouldn’t be helping nobody with that attitude
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July 2025 by Helen Pineda
Very friendly staff, very clean and quick/efficient. Hard workers!!
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July 2025 by Natasha Diane Otarra
horrible customer service. the lady working there was giving customers an attitude. I wonder how she's still working there
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June 2025 by Amaar Chaudhry
This place should be shut down because everyone that works here is so unprofessional!!
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May 2025 by Leyla Arseven
Awful customer service. There was a lady who told me she needs to charge me for a 10inches tape for a return. Shame!
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April 2025 by Zeid Majeed
Worst service ever made me take 2 out of my 3 boxes because they didn’t have tape on the top of the box, very rude female with an attitude , stay away from there.
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April 2025 by Harry Gates (Captain)
Very easy to deal with. Saddle Brook is closed permenatly.
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April 2025 by Charleen Lebron
HORRIBLE CUSTOMER SERVICE! Don't bring your packages here.. if you lose a package you are screwed!!! they are no help whatsever!! i lost a package that i dropped off on Wednesday and got the runaround UPS told me they never got it to go back to the store and the MANAGER is like it's not our problem!!! no help offered!!!! AVOID THIS STORE!!!!!!!!!
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April 2025 by Krystle Lynn
Quick and friendly service!
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March 2025 by Scherria Ali
I love that I'm always in and out for all provoded services and the staff is personable.
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February 2025 by Charles Aiazzone
I recently visited the UPS store in Hackensack, NJ, for notary services and left extremely unsatisfied with the experience. I needed two documents printed and notarized, which ended up costing me $21.81—an unexpectedly high amount. When I asked the cashier for a breakdown of the charges, they were unable to clearly explain why the cost was so high.
To make matters worse, I noticed a “client fee” on my receipt, which was never mentioned when I called ahead to inquire about their notary services. This lack of transparency and poor customer service left me frustrated. I expected clear pricing and professional assistance but instead felt overcharged and misled. I would not recommend this location for notary services, as they seem to add hidden fees and fail to provide adequate explanations.
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January 2025 by Miguel Silva
This place is kinda small and they ship a lot so it gets packed quickly. Sometimes the line goes outside and when you're inside you can't move much because of all the boxes.
Even though it gets really busy I usually don't have to wait too long so that's a plus.
I've never had any issues with any of the employees as they've always taken care of me quickly. They scan my package and I'm on my way.
I do think they can be a little more professional. Sometimes they take your package and don't even look at you. Like they're just going through the motions. Sometimes they have an air pod in their ear.
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January 2025 by Dr Rose Rose MD
This UPS store is kind of unprofessional!
There are several EXCELLENT UPS STORES in the area !
I felt the agent is not interested in helping and doing his work! Very sad !
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January 2025 by lee paladino
Very rude service and the store is filthy. The workers are always on their phone and not helpful.
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December 2024 by KORAY KOYUNCU
i asked Lou at the counter if i could use their tape to seal my return box and he asked for $10 really bad customer service.
