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October 2024 by Nicole de Luna
some staff helpful, some not. waited in line to pay, three people behind me. was totally ignored by the lady at the second register who just finished checking someone out until someone finally told her to take the next customer. ??♀️
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August 2024 by Tasha King
Went in looking for a light weight foundation. Aaron was super helpful! Showed me the best option for my skin and emailed me other recommendations
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July 2024 by Haile H
i loved my experience here today , i have been trying to go for a while and finally made it. I was greeted at the entrance by Louise she was so sweet and told me what the new products were and was very informative. i asked where the sol de janeiro perfume was and she showed me in a way that was easy to locate it. When i was ready to pay i went to Alyssa and she was so nice, had such good vibes and was so kind. i then realized i forgot that i also came for the supergoop tinted moisturizer, they told me i can be color matched and found me someone very quick! Aaron came and matched me he was so nice and we had a convo about hair products. I found my shade and paid with him. he made me feel comfortable and was so sweet. Thank you guys ! i appreciate you 3 and everyone else was so sweet i didn’t get to communicate with them but they had such positive attitudes!
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June 2024 by Emmy Tan
Aaron !!! And there team are the best customers service ever since I started to shop at Sephora around. Super nice friendly and helpful staff:)
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April 2024 by Christina Batista
Visited this location 2 weeks ago to get some supplies to do my own makeup for my small wedding ceremony. I have always had the most difficult time matching my skin tone so I finally gave in and asked for help. The makeup associate named Erin (I’m pretty sure that was her name. She had really pretty blue hair and glasses) was so incredibly helpful. I told her what I was looking for in a foundation and concealer and within 5 minutes she matched me with the perfect brand and color. After that I showed her a picture of a lip color I came across on Pinterest which had no brand or anything to go on except the color. Once again she nailed it and found the exact match. My makeup has never looked so good as when I did it myself at the wedding ceremony and I could not be more thankful to Erin for her help and amazing recommendations.
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February 2024 by Ento C
Great location - always very organized. Today I went in looking for a specific lip gloss/chapstick. I could not remember the name of it for the life of me. I loosely described what the item looked like (worst explaination possible because I forgot the brand name) and Alyssa was more than helpful and knew EXACTLY what I was trying to describe. If that’s not a beauty expert, idk what is. She knows her stuff!
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February 2024 by Ant G.
Great location - always very organized. Today I went in looking for a specific lip gloss/chapstick. I could not remember the name of it for the life of me. I loosely described what the item looked like (worst explaination possible because I forgot the brand name) and Alyssa was more than helpful and knew EXACTLY what I was trying to describe. If that’s not a beauty expert, idk what is. She knows her stuff!
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January 2024 by sm
Would have been perfect if not for the staff. A cute girl with brown hair and round glasses was very helpful but the rest of the staff was extremely forward and would not stop eyeing me (in a negative way). This one guy was so obviously peeking around the corner to check on me. I would understand if I was being suspicious but I was not. This caused me to get so anxious I started to have a panic attack. Not sure how these people are trained but I had a horrible experience.
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November 2023 by Emina
Gigi helped me today and was so professional and friendly. She was very knowledgeable and suggested some great products. She is the prime example of great customer service!
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November 2023 by Victor Adriano Castillo JR (Meddahmorphosis El)
Thanks for the savauge.
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September 2023 by Leila Ostad
Amazing stuff! Stephanie B. and Nicole spent so much time helping me. Very much appreciated! Thanks again!
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September 2023 by Victoria Morgan
best sephora in the area! as a makeup artist it's important to visit a sephora that has helpful staff and items in stock
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August 2023 by Cherrie Mason
Always so helpful
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June 2023 by M Asim Qamar (Asim)
Great amount of makeup options available. Very helpful staff.
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May 2023 by Macy B
What I experienced today at Hackensack Sephora was unacceptable, hurtful and mean. The manager Kat and the “mean girl” employees that worked today 5/9/23 please do better. Discrimination and treating people as less of a person for no reason is so unkind. I went to Sephora to uplift myself and get a few new things but I left hysterically in tears because of an unwelcoming, toxic and racist environment. What would possess a group of adult women to band together to make someone feel sad on purpose?What kind of behavior is that?Before I left the store, I told my experience to Kat the manager thinking she would be the voice of reason. As we are talking, I can sense her holding back laughter as if the treatment they gave me is funny. I look over and another Sephora employee is looking at me laughing at my tears. At that point I walked away as this was an overwhelming, triggering, terrible thing to do to someone. If you don’t “look” like their kind of customer then you are not welcomed at this location it seems. Give up the “mean girl” culture, embrace being a great beauty advisor and stop upsetting innocent people for no reason. Choose kindness.
