-
February 2024 by Cristal Lucero
Very unprofessional and non responsive when you try to get in contact with her. She does not communicate with anyone instead she wants to give people attitude. Very rude. She shouldn’t even be in business if this is how she moves!!!
-
March 2023 by A V
Does not respond at all to calls/texts
-
June 2022 by Eileen Molina
Filled 2020 taxes with her in March, IRS has yet to receive my taxes. Left 5 voicemails, called over 30x & no answer, super unprofessional. At this point I feel robbed. I have no idea what happend to my return & the 250$ I gave her to file it, super displeased with her services! Would not recommend.
-
April 2022 by Alex Kim
Joshlyn is very knowledgeable and easy to work with. I will be going back next year. Thank you, Joshlyn!
-
February 2022 by Chelsee Fernandez
Just left her office this morning, this is our second time filing our taxes with her and we’ve never been happier! Forever a client of hers.
-
August 2021 by Tene Noela
Literally have to beg this woman to send me a copy of my tax returns. Albeit it’s been late and we are in a pandemic. I never rushed her to file my taxes. However once she filed taxes. I waited a couple a weeks and I requested my returns. After 6 separate request weeks apart. It’s now August and I still have not received my returns or my taxes return documents.
-
May 2021 by Lateah Beal
I’ve been using Joshlyn for the past 3/4 years. She was a recommendation from a friend and I was very pleased with the quality of her work. What I wasn’t too fond of was her professionalism. She is unresponsive to calls, emails and texts. It has almost become normalized that she may or may not respond to you. Because of what she was able to produce, I continued to use her services. Unfortunately, my desire to continue to support her business has deteriorated. My family and I had 3 separate appointments yesterday and when we arrived at her office, she was not there. I thought I had the dates confused because it would be unfathomable to consider the fact that she would just not be there. I surely confirmed the time and date in my phone. We called her work phone, cell phone and text her several times to which we received no response and could not leave a voicemail because her voicemail was full. I traveled 1.5 hours with a small child and needless to say I was extremely frustrated. After that whole debacle, I called my friend who referred me to her and she said she’d taken a family member there earlier that day and was unable to get in contact with Joshlyn either....and the story continues.Since we had driven 1.5 hours to get to her, my partner decided he wanted to get his taxes done elsewhere. We literally walked around the corner and the tax consultants overheard our conversation about intending to get our taxes done elsewhere and they chime in to ask if we are referring to JB Tax Services. Someone proceeds to tell us that they’ve been getting a lot of people who were supposed to do their taxes with JB Tax Services and were stood up as well.Lastly, I do hope Joshlyn can get the business side of things in order. I am human and understand things come up. Courtesy would’ve been to call/email all of your customers to cancel, left a note on the door or she could’ve at least responded to one of my many methods of communication. I love supporting black owned businesses, but the lack of professionalism here makes it difficult. She certainly just lost 6 customers.
-
May 2021 by Zeshan Fiza
Filed with this person last year and she won't return any of my calls or answer when I call both the cell and personal number. Apparently didn't give me full tax info and now I am having issues. If the owner sees this message please contact me.
-
April 2021 by Sharay Williams
Hello AllI have to say My Daughter and Myself Had a GREAT REVIEW!! My first time dealing with this company and it has been amazing.I was in and out within 40 minutes and within weeks I receive my check from two years which I DIDN'T do. In this pandemic times can be very HARD and for one person to try to do everything you just need patience. Again Thank you JB for all you did for me and my Daughter!Sharay❤️
-
April 2021 by Desiree Wilkins
The process for me as a business owner with Ms. Jocelyn was worry free and fast! She was very knowledgeable, professional, efficient I’m will definitely be a returning customer!!
-
April 2021 by Hosh Jan
All I can say is they are Unprofessional. If you like to get treated like trash be my guest. Highly unprofessional
-
April 2021 by Sandra Hicks
I have had my taxes prepared with JB for 5years always professional and good customer service.
-
April 2021 by Josh Nip
Extremely poor service. Will not answer your calls or email.Also they had my personal info sent to other people and the cover up story they gave me, it was human error so personal info is not safe I will be taking legal action.
-
March 2021 by Tsvetelina P.
I would have to say that in all of my years filling my taxes with different people, Joshlyn Rayes is by far the worst. She is so unprofessional and extremely rude, I don't even want to mention her "ghetto" personality and the fact that she thinks that she is above you. And trust me when I say this, she isn't afraid of showing it either. We filled with her in the beginning of February and here we are in the middle of March and we still haven't gotten our return back. I have been calling her almost every day to try and talk to her and just simply get some answers as far as if she in fact filled our taxes and to just give me a dollar amount so I could check the IRS app, and she doesn't know how to return phone calls, yet she is so quick to take your money though. Horrible, just horrible!!! I would never recommend her to anyone ever!
-
February 2021 by maria castro
Joshlyn is one of the most professional tax accountants! I love her, I been doing my taxes with her for over 8 years and it’s always a pleasure! I send everyone here and everyone is always so happy! Truly knows what she’s doing!