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August 2024 by Chris Flores
I had a fantastic experience with the team at Hackensack Auto Wrecker& Repair , especially with Oscar and Stephanie. Oscar’s technical expertise and attention to detail was impressive, ensuring that my vehicle received the best care possible. Stephanie was incredibly helpful and efficient, handling all the administrative tasks with a friendly demeanor and keeping me well-informed throughout the process. Their professionalism and dedication made what could have been a stressful situation quite manageable. I highly recommend this shop for anyone needing reliable and thorough automotive service.
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August 2024 by jim bo
The lady on the phone is a nightmare to deal with. Very lazy. Seems like she doesn't like people.??. And by the looks of how they respond to comments on here they barely speak English. Or they're just too lazy to see what they're typing. Big red flag
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August 2024 by Jonathan Uzhca
Not knowledgeable and will lie to separate you from your money.
Ordered a part after they assured me it would work without additional parts. Other mechanics and dealership told me I would need other parts. They said it should work since their mechanic said it would. I told them what the dealership said and they started claiming they are not mechanics. I said I can't take the one part without the others as it wouldn't work. They said it's my problem and I can do whatever I want with the part. Guess I'll have to take them to small claims court
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August 2024 by Zeriab Abdou
Very rude front desk wasted my time told them to check that the part was available and that it’s in the front over the phone when I show up there the guy goes to ge the part and come back saying it’s damaged. I drove 40 minutes wasted time till and gas if I can give them no stars I would bad business.
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August 2024 by Eileen
I can not believe that this place believes they will continue to scam people. They picked up my old car 4-27 and gave me 100 cash and 369 in check which also bounced. As I have read here by most reviewers with same experience. I spoke to sally several times and she continues to give me excuses and promises that never come true. I have video and pictures of when my car was towed by them which I am going to be taking to the authorities and I will be claiming theft if this is not resolved within the next 3 business days! This is insane! I am fed up !! I wish I had reviewed the company before I agreed to have them take my car. So many bad reviews here. Everyone with the same story that the check bounced! “ I wrote the check wrong” if we continue to believe the stories we are at fault. Well it stops now! I will not let this go if it is the last damn thing I do! Three days and I am going to the Hackensack Police department with the issue! No one should have to go through this! . In my profession we take an oath to do no harm. I will make sure you do not continue to harm anyone else through your business deals … Sally of Hackensack auto wreckers you have 3 business days to solve the matter!
Update: unbelievable! Sally continues to write out bad checks to others. Coincidence? Nooooooo!!! Everyone has the same story! Even those who came after me!!! Just read more reviews and see that it has NOT stopped! Beware of this business! Read your reviews. Take pictures and videos when they are taking your car if you decide to do business with them. Also keep your emails, texts messages, and record calls. I did exactly this and was ready to bring it to court. This place should be shut down!!! Do not believe a thing Sally tells you.
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August 2024 by Jolly Pandya
Took away the car and their check bounced
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July 2024 by Ricky Johson
This place is the, WORST!!! First of all, Cash for Cars, referred this place to pick up and pay for the purchase of my car. I had 4 brand new tires on the car I wanted off. The owner of Hackensack auto immediately deducted $100 off the original price quoted to me by Cash for Cars. She said, "I'm lucky if I get a dollar a pound scrapping the car." WE'LL, that doesn't include the money they get for the cadilitic converter, and the sport aluminum rims that were taken off to be resold. Not to mention, when you scrap a car it's for scrap metal. Not tires! Then to add insult to injury it took me a week of phone calls and two trips to Hackensack in order to get my tires back. Do yourself a favor and avoid, Cash for Cars, and definitely, Hackensack Auto Wreckers!!!
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July 2024 by Jose Sanchez
Friendly.
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July 2024 by Jay Martinez
In my 28 years of life I have never had to write a bad review for any company ever. These people at Hackensack auto wreckers are Incredibly nasty and rude. They are Scammers who do not care about anyone but themselves and that dollar bill. Super unsatisfied with my experience with these guys. Do yourselves a favor and call anyone but them.
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June 2024 by Lianna Berndt
If I could give zero stars I would. Hackensack auto wreckers bought a transmission from us on March 31 and gave us a check…..wait for it that was NO GOOD! I know this is a shocker ??for a business that has been doing this to people for years. STAY FAR FAR AWAY! They have every excuse in the book (it’s in the mail, Kat claims owner Sally Locicero isn’t in and she’s in the hospital, not sure what you’re talking about etc etc) Bottom line if you want to be paid STAY AWAY or plan to have to contact authorities and file in court.
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June 2024 by Mrs. Robertson
ZERO STARS INTENDED! This business STILL has not paid for the car they bought from us. The check bounced and despite multiple texts and a phone conversation with Sally, no payment has been made. AVOID DOING BUSINESS WITH THEM AT ALL COSTS!!!!
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June 2024 by Cynthia Brooks
Wonderful people good business
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May 2024 by Alexander B
Just bad.
Everything is messed up.
Prices are higher than been discussed
Time is longer then been discussed.
Finally they even not finished the work.
Light is not installed.
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April 2024 by Juan Calle
People are always double parked in front of this place. It’s ridiculous. I live around the area and every time without fail when I go by the street, someone is always double parked there. Inconvenience all the time and even when there’s parking around they still double park. And it’s obvious that these people don’t say anything because it’s been happening for years. Sometimes, when people stop to this place, they literally block both sides of the streets double parked. Like I said it’s ridiculous, and it doesn’t seem like the people that work in this building care.
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April 2024 by JKNYP
Terrible experience. Keep changing time, you will waste time here. Never show up until called several time, still showed up 4hr 30 min late after never apologized. And they will not pay promised amount, but trying bargain. I would donate the car rather than sale to his guys. 0 zero star is appropriate.
