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March 2024 by Christian Carlisle
[Update: Dependable Van Lines claims in their response to this review that they have no memory of me so I sent them my bill of lading a week ago to remind them of my experience with them (attached). No response so far.]Dependable Van Lines is the most predatory and dumbfoundingly unreliable service provider I’ve ever worked with and destroyed $3,700 worth of property without compensation or an apology.This is my first cross-country move, heading from Chicago to San Antonio because of my wife’s military orders. Dependable severely underquoted me to gain my business ($2000) and then raised the price at pickup ($4400).I paid $375 for them to pack two TVs worth a total of $3,000 and they simply wrapped them in blankets. Both arrived broken alongside a ruined wooden TV stand for a grand total of $3,700 in damage. It took a month but they finally refunded the $375 packing fee--no compensation for the broken items.They are unresponsive to phone and email to the point that I once threatened to call local police to do a wellness check on them. Hope hasn’t answered her phone and Khori his email in over two months now despite my routine attempts at contact.I was forced to find a way to pay by certified funds at 10pm after the bank had closed even though they didn’t mention this beforehand and allowed me to pay my deposit by credit card.Ultimately much of this is my fault for not being as diligent as I should have been with their contract but in my defense, they neglected to call out critical aspects of the agreement when we reviewed it. Please, for your sake and those of future movees, I beg you to stay away from Undependable Van Lines and send predatory companies out of business where they belong!
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March 2024 by David King
Needed to move my bed from one room to another and they were really helpful. They worked even though it was pretty late. Thanks.
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March 2024 by United nations World Motivation
“I want to express my gratitude to Dependable van lines for the outstanding service they provided during my recent move. Especially, Em, was highly skilled, and ensured that all my belongings were packed and transported safely. His professionalism and attention to detail were commendable. Dependable van lines made my move hassle-free, and I would highly recommend their services to anyone in need of reliable and trustworthy movers.”
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February 2024 by Jessica Durant
BUYER BEWARE!! DO NOT USE THIS COMPANY!!! If I could give zero stars, I would. I have never dealt with such an unprofessional, unorganized, uncommunicative, poorly run company in my life. I interviewed multiple companies and this one seemed from the start to be fantastic. Buyer beware!! They failed to communicate once the initial deposit was made. Initially, I was told I would get a call a week prior to pick up. When I called and emailed, they failed to return my calls and e-mails. I received a call two days prior to pickup. If I’d had the money and time to cancel service, I would have but I decided to give them the benefit of doubt. My mistake! Dispatch Gave the driver the wrong address so he showed up at 11pm at night to pick our belongings up. We loaded the van ourselves. Per the contract, we had an estimated delivery date of at most 17 days. It was far past that when they finally delivered and they only began the actual delivery process once we threatened to press charges for theft. Every call was met with either a “I’ll call you back with that information “ with no return call. Emails went unanswered. Text messages were met with a placating statements. Again, only after a promise to file charges was the delivery scheduled.
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February 2024 by Matthew Hayden
It was a great service and a very professional environment. Thanks a lot.
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February 2024 by Neil Tanner
Dependable Van Lines stands out as a beacon of reliability in the realm of moving services. With a track record of precision and professionalism, they orchestrate seamless transitions for clients, regardless of the distance or complexity involved. From meticulous packing to efficient transportation, their experienced team ensures that every aspect of the move is executed with care and attention to detail. Clients can rest assured knowing that Dependable Van Lines will handle their belongings with the utmost care and deliver them safely to their destination, making the moving experience stress-free and dependable.
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March 2023 by Jean Clevenger
Competitive quote. Managed to be flexible with loading dates in order to help us move when we needed to. Supplied us with a large number of boxes and tape to self-pack. All went very smoothly - loaded up one day and moved us the next. The staff were pleasant and took good care of the contents and houses. More than happy to recommend them.
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March 2023 by Reggie Holloman
These guy's are the worst moving company I've ever seen. We had a box of designer shoes missing, boxes damaged, furniture damaged. The truck had leak. Run away fast!! I gave them one star because I had to in order to write my review.
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March 2023 by JJ
This is the company name on all of my associated documents from Lady Liberty Moving Company - if this is not the same LLC than please let me know.From the very beginning when I was told it would be a 10 day move, then told at pick up that it would be 30 business days unless I paid $5,000 extra for priority shipping. Then after waiting over a month for my items and had been calling dispatch every other day I was told they would call me when my items were loaded onto the truck and provide a date for delivery. I received a text message on a monday afternoon telling me my items would be delivered THE NEXT DAY, less than 24 hours notice. Being thankful that the items were even showing up at all, I did not complain. However, upon delivery of my items (plus a few random peoples items which I had to call them back to come pick up) I realized my things were missing and extremely damaged. I have never been so disappointed with a company in my life. *update - the "claims" website is a third party garbage of a website who literally only lets you upload one file and it can't be over a 10 mb, therefore you have to somehow consolidate all of your pics and files into one file that fits their low requirements? AKA no one is looking into my claim, no one has followed up, my items that are damaged will stay damaged and my irreplaceable items I will never see again. This company along with LADY LIBERTY MOVING is absolute SCAM - DO NOT USE THEM.
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March 2023 by noah getts
So it sounds like we had the worst experience with this company. Everything sounded great and we went through full inventory of our home and they even supposedly added space for a few unknown items. So lets start with this we move cross country from IN -TX we spoke with khori who assured us the move would go great we moved a 3/2 house with full basement and they didnt charge too high for the move. The movers came to our home in a beat up 20 year old 18-20 uhaul with people who were sub contracted "via facebook msg" all this coming from the ppl who came to help with our move. We when then told that our things would not all fit in this truck and we would need another truck and were told our things would be stored in Chicago until we move also never stated that in contract. Long story short if you can drive a box truck we rented with uhaul $1832.76 and fuel all the way to TX was about 2600$ cheaper than this route. Idk what happened and if they were in a bind finding movers but the worst company to move with and we will never be choosing them again and are in the process of getting our money back.
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March 2023 by Jason Rester
Thank you for everything; you and the moving guys were terrific in communication and execution. I will be referring you to anyone asking.
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March 2020 by Kevin Olivera
These guys are great. Manny and his crew took all the stress out of the moving process. I had read lots of horror stories on the internet about moving companies and was skeptical about hiring anyone. I decided to go with Dependable Van Lines and take my chances. I made a good selection. They completed my move without adding to my previous stress levels. Thank you for your great stress-free service!
