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April 2024 by Penelope Santana
Horrible client experience. Came in to make a return and was treated as if I stole the shoe. The employee Shannon was horrible, she even called the store in which I made the original purchase in NYC to confirm I bought the shoe. Purchase was made a week ago, I had my credit card, ID and original receipt. I was treated very differently from others I saw entering the store. Unfortunately, I won’t be purchasing from this brand again due to the lack of training their employees have.
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April 2024 by Miguel Yarrow
Customer service is unfortunately very bad, Shanon who worked there doesn’t know how to treat customers and doesn’t know how to help customer when it comes to return products, she was very rude to me.
She didn’t even offered me a solution for the issue that I had with a pair of shoes I bought.
Please train your employees properly.
Unfortunately I won’t buy that brand any more and I won’t visit that store anymore.
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January 2024 by David Bersson
Best and most comfortable shoes on the market
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August 2023 by Jimbo Cupertino
This particular location has THE very best customer service. I went in to get a pair of shoes for an upcoming wedding and was greeted by the manager Alyssa. She was so helpful and accommodating. I will definitely be back to this location.
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February 2023 by Jimbo
This particular location has THE very best customer service. I went in to get a pair of shoes for an upcoming wedding and was greeted by the manager Alyssa. She was so helpful and accommodating. I will definitely be back to this location.
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December 2022 by Tina Minhee Kim
If you have issues with an order, don’t go to this store for help! Their only help/answer is you can return it and reorder and hope the next ones are okay! Extremely disappointed in the quality of customer service
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September 2022 by Perry Mason
Cole Haan makes many shoes in size 14. Unfortunately this location can't be bothered to ton stock a single one. Tried on several occasions and with different styles. Each time was told to "go online" I like to shop in actual stores not "online" I'm not asking for custom maade,just items already made by company. Most unaccomodating
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April 2022 by Ruben Hernandez
(Translated by Google) Updated inventory ✅️(Original)Inventario actualizado ✅️
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September 2019 by Nasser Jukuy
Nice store to shop sales associate are accommodating and courteous
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July 2019 by Bruno Lee
Good type of shoes
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April 2019 by Alfredo Santana
Very convenient store
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April 2019 by A.V M
Great womens boots
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February 2019 by The Romneyc
Friendly staff.
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November 2018 by Smart Choice
great mens shoes
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April 2017 by Nelson Bonet
Very friendly and helpful customer service.The store was very clean and I found everything I was looking for in a timely fashion!
