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November 2024 by Zeromus J
Aida made me feel at home: super friendly, very helpful, willing to listen and provide answers to all my questions and issues. Great service and definitely coming back here for my transmission/car care. Great job and hats off to this place! :D
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November 2024 by Christopher Patrick Lucas
AAMCO Hackensack is THE best!
They are completely professional, friendly, honest and upfront about all issues and pricing, patient with questions and concerns, and - above all else - they do a reliable, timely and efficient job addressing and repairing any issues with your car.
They have earned the trust of their customers and deserve their long standing reputation for being the best around (which is why I went there in the first place), especially when it comes to transmissions.
I recommend them highly.
Definitely a five star auto repair establishment!
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November 2024 by Retish Ratan
Took my ford transit to get the transmission fixed they took 6 weeks with the van when I got it back still wasn't working properly eventually after a few months transmission gave up again took it back again after a 1 week in the shop they're saying they see codes on they're trying to figure out
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November 2024 by Howie Goodman
great place and super responsive. they stayed open late just to take care of my car in 1 day!
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October 2024 by Sal Buda
Great all around experience and friendly service!
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October 2024 by Linda Robinson
It was a pleasure speaking with Aida She was very professional and courteous. The technician was completely thorough investigating my concerns. The service was great. I would definitely recommend and use this Aamco again.
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October 2024 by Jennifer Jimenez
Great service! Love how they send you information about your car through text and email! Love how they send you the picture and video of what your car and the part that needs to be replaced! Highly recommended!
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October 2024 by Jason Johnson
I really love this place. Heida makes you feel like family. She is very knowledgeable and helpful. On more than one occasion, I've seen her very patient and sympathetic to her customers' needs. The mechanics were also pleasant and explained exactly what was wrong with my vehicle. Michael and miguel are great and we're very helpful.. I live more than an hour away, and I will travel there for their great service and hospitality every time.
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October 2024 by janina charles
Great service! Staff was knowledgeable and professional.
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October 2024 by Seung Lee
On the phone they estimated under $400 but when I arrived the charge ne $712 for transmission service
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July 2024 by JANICE WILKES
The atmosphere is friendly. Natalie provided a clear and concise explanation of the procedure that will take place with my car, the approximate wait time and fees. I was quite satisfied with the work and added an oil change to be done while I waited for all to be done. The only downside was that I wish the parking lot was bigger!
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July 2024 by Ramon L DELOSSANTOS
Excellent service
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July 2024 by Ronnie R
Took my car in for a routine oil change and now I’m going to be out hundreds of dollars to replace the ignition lock cylinder and reprogram my keys.
I made an appointment for an oil change at 10:30am but the shop called and asked to push it to 12:00pm so I said that was fine and dropped it off at noon. I was told that it would take 45 min to an hour and that I’d receive text updates. It was almost 2:00pm and I hadn’t heard anything so I started calling but no one picked up. Someone finally called back and said they needed more time. Shortly after I started receiving texts that the key was stuck in the ignition and that there were all these issues that I had never experienced with my car before.
I went in to the shop to see and they had taken apartment steering column and showed me that the key was stuck and wouldn’t come out unless they tapped the ignition cylinder with a heavy object. They kept asking me if I’d experienced that before and I said that I hadn’t but they were saying it’s very common. Is it really that common to go from zero issues to not being able to get the key out of the ignition without taking apart the steering column?
I called another shop and the dealership to get rough quotes for repairs and some places don’t even do this repair for my car make and for the places that do, it looks like it’ll cost hundreds to get this fixed.
I was supposed to come in at 10:30am and pick up the car by noon with a fresh oil change. Instead, it’s after 4pm and I’m going to have to pay hundreds of dollars to fix an issue that an auto shop somehow created. Hopefully they remembered to change the oil.
At best, it’s bad management and shoddy work and at worst, it’s a skeevy grift.
*Management texted me with the warranty information, which doesn’t help me, and asked me to remove my review. Regardless of whether this is a known issue for the car type, it only occurred while the car was in the shop’s care and all they tried to do is send me to a local locksmith (the locksmith doesn’t even work on VWs so again, no help). I shared this story with multiple friends and they all asked “why didn’t the shop offer to fix it for free since it happened while they had it?” Not sure I would have felt comfortable with them touching the car again, but it would have been a nice gesture for them to offer, as opposed to only following up after I posted my review and then asking me to delete it.
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July 2024 by Rodney Moses
For years, Ive had others work on my car, with little to no results and giving them a lot of money. << Well no more..
I will for NOW on, take my car here for ALL repairs.
My AC finally works and blowing out super cold air. Yes... Thank you so much. I love these ppl.
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July 2024 by Captain ME5
Absolutely best people ever! Very Knowledgeable about vehicles & pleasent & polite & respectful service. You got a vehicle issue? Sure take it to the dealership but those techs fresh out of collage cannot diagnose a fart-bubble without a code to check! Want some real diagnosis take it here....these techs use experience & knowledge with common sense and they will get you up and running in no time ...... 100 stars ?