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December 2023 by Miss Jael
I just got off the phone with Cynthia G. And she helped me so quickly with my account and emails I needed. I really love this bank bc you really get to know who your banking with. 10/10
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November 2023 by Krista Wolford
Had the pleasure of working with Melanie for my used car loan. She was exceptional and provided incredible customer service.
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November 2023 by AgodTv
1st Bergen made the process of getting my car & the steps easy ; and Melanie & Mr.Brown went extra beyond thanks
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August 2023 by Bobby Abreu
Might as well leave your money under your pillow.
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September 2022 by Darlene LeeCarter
Services was good and personal care for what you needs. Staff knowledgeable and polite.
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September 2021 by Isabel Almonte
You responded to my first post but it looks like I cannot respond back. That’s not the issue. Don’t tell me that other banks do this. With Chase for example, if the account goes into the negative, I have until 11PM that day to bring the account back up into the positive before they charge me the No Sufficient Fees. What your bank is doing is gross. If I get direct deposit today let’s say at 4AM it clears, but an automatic payment comes in at 3AM or 12AM, you proceed to charge that fee. It’s just a few hours difference within the same day. I cannot control at what time I get deposited and at what time another business decides to withdraw; the point should be that IF during the same day I make the funds available, that same day, then why are you charging me. Why don’t you decline the transaction then? If the funds aren’t there, and you won’t proceed to pay the item, then decline it! Instead of declining the transaction, you prefer to let it hit the account just to charge that fee and it’s really gross. I’m switching my direct to a different credit Union that doesn’t do this mess or back to Chase it is because honestly it’s disgusting.
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August 2021 by Ysabel Almonte
The customer service is great. HOWEVER the institution are thieves. So get this, let’s say your account hits the negative, they manually return that item, meaning they won’t pay it. AND then then proceed to charge you a $25 fee. I would understand the $25 fee if they paid the item and my account stayed in the negative. But to proceed to charge that $25 even though they never went ahead to actually pay that item is just disgusting. Avoid this bank at all costs.
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July 2021 by mia king
The most incompetent bank ever. They have Lowbrow people work for them. The can't speak English Correctly, illiterate, They make hundred dollar mistakes and ultimately discriminate against white customers.I heard a racial slur and I should of reported it. It was said in Spanish but I speak and write in Spanish, All though I'm interracial and look White, How mean. If you want respect, and want no discrimination in this country, start practicing it.
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February 2021 by Tami Treadwell
I joined 1st Bergen FDU soon after it was opened as a member of Mt Olive Baptist Church. It was not my primary bank, yet I used it mostly for savings. I have seen several staff changes and have enjoyed banking with each one of them. The current staff has elevated the customer service experience to a point that I could no longer put off writing this review.The Manager Imani and her team should be held as the "Gold" standard for exemplary banking customer service.!
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January 2021 by yellowdiamondbutterfly
Actually, I so appreciate this establishment and all of the people who work there, with whom I’ve interacted. I have not one complaint. I’m handled with respect and kindness. I can ask questions, I get the help I need and they are, in my opinion, very professional. I also bank at another popular banking institution and although their customer service has been quality, I feel invisible to them when it comes to getting even a small loan. 1st Bergen gave me my very first loan and I’ll always respect and be grateful, for that.
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September 2020 by Rachel Constant
I have been banking with 1st Bergen Federal Credit Union for 3+ years. I am not going to lie when Carolin Lopez was Branch Manager everything got done in a timely fashion. Although, the staff is nice. I just felt it was much more organized when she was around. It’s always a waiting game now, it’s frustrating. Just the service isn’t the same seems laid back now. I do not like that.
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March 2020 by Tracey McCain
I tried to like this credit union. They have so many limitations such as mobile deposit and transfer between accounts. The icebreaker for me was their ATM machine declined withdrawals (to which I had enough funds) causing me overdraft fees. When I contacted them, their response was they DO NOT manage the machine and are not responsible for the glitch. They would not refund my fees. So long. Let me know when you all step into the new decade
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February 2020 by Milan Mehta
Best programs # best educational experience ever
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January 2020 by james rogers
I was first introduced at a military stand down from the time I joined the credit union They had a family Atmosphere I would recommend to anybody to join this credit union especially military veterans.
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December 2019 by Sheena
I am not sure where all the positive ratings came from. My experience with them was awful! I never received my debit card. Customer service is awful! They are not helpful at all! No one ever calls you back and their website is very mediocre! So I spoke with a representative online... I said I’ve never had to leave messages at a banking institution.. He said it’s because we were busy or helping other customers! Then he said we never check those messages! I was like what’s the point of having a voicemail. Mind you this is an employee telling me this... very unprofessional. Both employees I encountered were not helpful at all!!!!
