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January 2024 by C P
I recently moved into a townhouse where the first floor is partially heated with a gas fireplace. I experienced beeping internally and difficulty turning the unit on. My local store referred me to George. Starting with the first call, I knew I was in the right hands. He told me what he thought the problem was over the phone and got a technician out the next day. Again, I knew all would be fine when the technician arrived and got to work. He was very professional and patient. He listened and explained everything until I understood. I cannot say enough good things about this company and the team. Old school and the best!
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January 2024 by Marija Wierzbicki
George ,the owner is a very nice man but I was disappointed with the 200.00 service call. When repairman came he asked for manual . GAS Unit is only one year old.. After 5 minutes, Repairman could not get it to work and told me we need new module. After he left I managed to read manual and after a few tweaks got it to work. I went back to store hoping for some sort of refund but was denied.. Wanted at least 125.00 back.
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October 2023 by Gemma Russo
Absolute morons.
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October 2022 by richard soine
I stopped in last week to look into wood burning stoves. I picked George's brain since I know next to nothing. The guy is full of knowledge. If he can't help you out I don't think nobody can. Went back today & put deposit on my stove. If your looking for a stove George is your go to guy.
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October 2022 by Casey Farella
Recently had a gas stove/fireplace that wasn't igniting properly. Regular HVAC people had no clue, but I tried this place and George patiently walked me through fixing it, even had the right part in stock on site, and saved me both expenses and time. Fantastic service, from a man who is very knowledgeable about his trade. Highly recommend.
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November 2021 by J Salavarrieta
Great little shop and very open and honest about options for your home! We got our ventless fireplace repaired last year and they even did it on the same day.
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March 2021 by eugene vannote
Great service
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July 2020 by Marty R.
Everything you need for fireplaces and related items. Wood burning stoves etc. George is a nice guy.
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February 2020 by Sam Render
We had very bad experience with this shop. First, it took them forever to install our gas fireplace. George can be reasonable if you can get him, but it's impossible to get him on the phone - they NEVER answer the phone. I had to drive to their shop a few times just to find out what's going on and schedule appointments. The installer guys are not super professional - they messed up our basement ceiling for no good reason (they fixed it when I pointed it out) and damaged the hard floors where they worked. They also skipped one rough inspection, fortunately the inspector still gave us the permit. When we first used the fireplace the smell from it was incredibly awful. They said it would take 4 hours of continuous use to vent it out. No way. We had to turn it on every night for few weeks with all windows open before it got better. After this we noticed the drywall the did around the fireplace changed and was now filled with cracks and bumps. We asked them repeatedly to come back and repair their handiwork, but got no response. I would never recommend these people to anybody.
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November 2019 by Ted P
This place NEVER picked up the phone. I’ve called multiple times, left messages, and get no reply back. So, I tried email. Nothing back. Is this a real business?
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November 2019 by Margaret H.
They converted our unsafe wood fireplace to a gas insert fireplace. They had a lot of options for us and we were able to get just what we wanted. They were very professional and I felt comfortable with them installing a new gas line and the insert. They got all the permits and inspections. I would highly recommend them.
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October 2019 by Tedro Peders
This place NEVER picked up the phone. I've called multiple times, left messages, and get no reply back. So, I tried email. Nothing back. Is this a real business?
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December 2018 by Wayne Foose
Great experience. Very knowledgeable and low pressure.
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October 2017 by Donald Tao
I would like to commend the professional service the owner George, demonstrated over the phone and in person. He helped me with my old Conestoga Wood Burning Fireplace that i had never used and spent the time to trouble shoot my issues and gave me advice on how to correctly fix my blower and seal my doors. This type of valuable service and knowledge is the reason why i would tell anyone who is looking for a fireplace, gas or wood burning, etc... to come and visit this nice quaint store. GREAT JOB! George.. you have earned my business and future referrals. keep up the great work!