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September 2024 by Kevin H
I just purchased a 2024 GMC 2500HD AT4X from Green Brook GMC in NJ. I noticed issues with the paint on the truck and because I am not local to Green Brook GMC, I brought it to my local dealer in upstate NY. They told me that it was rail dust, and they could get the spots out but after 8 hours of trying they said the truck would need a complete repaint less the hood and tailgate. This truck was only 2 weeks old, $92,000 and now I have to have it repainted.
Green Brook told me I have to deal direct with GM if I want a replacement truck since the truck is out of their dealership. I called and talked to the service representative at GM, and she stated to me that there nothing she can do for me since it has been under 30 days as it would be considered a sales problem and not a problem she can deal with. I called Peter Costigan, sales manager at Green Brook GMC and been dealing with him ever since. Peter keeps telling me that they are trying everything they can to get me a new truck on a trade allowance but as of today, 9/10/2024, he tells me they cannot help me because the truck is out of their district. But it was not when they sold it to me. What difference does that make? Its just a way to brush me off and be done with me.
I also want to note the original salesperson from Green Brook offered to take this truck back in trade and sell me the exact same truck but in red and charge me an additional $9,000 for the truck. They were depreciating my truck $9,000. How was that taking care of a customer? I also offered to buy a more expensive truck from them and they still were not providing a fair trade price or deal on the new truck.
I guess this is what you get when you buy from a non-local dealership.
In the end Green Brook GMC sold me a truck with defective paint and they are not "Fairly" willing to do anything to get it replaced. All I got was empty promises that they they were working with GM and I believe this was a total lie.
I would stay clear of this dealership!
I learned a lesson that the dealership only cares about the sale.
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September 2024 by Patty Fowler
GMC service is excellent in every way. It is nice to be respected. Jason took care of me and my car!
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September 2024 by Warren Samuelsen
My wife and I had a great experience buying a car from Vinnie Moya at Greenbrook GMC. He was very knowledgeable and a consummate professional. Would recommend him to anyone looking to purchase a vehicle.
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September 2024 by Jessica Chaves
Ernie and TJ are so helpful and such wonderful people! They made the process of getting my GMC seamless. Their knowledge, dedication and commitment is something you don’t really see. Thank you for all you guys did to make this process smooth, quick and easy. Will definetley do business again!
I highly recommend them! You won’t be disappointed.
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September 2024 by Dana Cappuccio
I recently leased an Acadia from Charlie Brown and had a great experience. Everything was smooth and he helped us through the process every step of the way. We absolutely love our new GMC Acadia! I would highly recommend Charlie, TJ, and the rest of the staff over at Greenbrook Buick GMC!!
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September 2024 by roger humes
Mike Santucci has been my go to guy when i am in need of vehicle.
My family has purchased 3 vehicles from Green brook going on #4 thanks to Mike.
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September 2024 by Angel Jennings
I had a fantastic experience purchasing a new car at this dealership. The sales rep (David G.) was knowledgeable and attentive, making the process smooth and enjoyable. The managers were equally impressive, ensuring everything was handled efficiently and professionally. Highly recommend!
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September 2024 by Louis Dell'Ermo
Phil helped get into the car of my dreams! ATV4X AEV. Phil was knowledgeable and great help. Would highly recommend
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September 2024 by Caitlin Tweedle
We worked with Nate he was amazing and got us the best deal possible.
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September 2024 by Karen Misher
We recently purchased a certified used vehicle at Greenbrook Buick GMC and Tito and the whole staff made it so easy! We drove from PA so it was a bit of a haul
for us but they made it a pleasure. And our new PA Plates arrived via fedex super fast. Highly recommend this dealership.
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September 2024 by Andrea Edwards
I picked up my new 2024 GMC Acadia on Saturday and I couldn’t be happier! My salesman Kyle was very helpful through the whole process..from ordering the car I wanted and keeping in touch with me the whole time with updates, to delivering the car and going over every feature in detail.
Thank you Kyle and the excellent management team at Green Brooke for such a wonderful experience !
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September 2024 by Ken Mayti
High marks for the sales team at Green Brook GMC! My first GMC product was Terrain SLT. They went out of their way for getting the vehicle I wanted within days. Great work!
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September 2024 by erin
Phil was amazing to work with! This was my first time leasing a vehicle with Green Brook GMC and it was by far the best experience I’ve had at a car dealership. Everyone was polite and welcoming. Phil made the experience very seamless and easy for me which was so appreciated!
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September 2024 by Nicole Vierno
Loving the new pick-up truck from Greenbrook GMC! Kyle was super helpful in making the car sales process seamless. Super happy with the new GMC Sierra elevation!
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September 2024 by Nick Basile
As always a great experience at the dealership. This is the 6th vehicle we have bought from you guys and always a great experience. From sales to service we always get the best treatment. Our sales rep Charlie Brown really made this the best vehicle buying experience we have ever had. He worked out the right deal for us had the answer to all our questions. The process was quick and easy. Appreciate everything you do for us and the continued top notch service.