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“My hubby and I have been in need of a new bedroom set and we’re so happy that we found this gem!! Judy greeted us and was WONDERFUL. There was no pressure to purchase, she let us browse around for as long as we wanted, uninterrupted. She was there to answer any question. We even chatted about personal life things, our pets, etc… she was the cutest! When it was time to purchase, her daughter, Carol, helped with the checking out process and she was just as sweet and helpful! We are so excited about our purchase, and was given a $50 gift card as a parting gift. Top tier customer service. Very happy customers here!”
“I bought an office chair at Casey's nearly 5 years ago. I had a problem with the swivel section of the chair. I was afraid I would have to buy a new chair. I went back to Casey's and explained my problem. I did not have my receipt, but Edwin researched and found that the chair was still under warranty. He could have tried to sell me a new chair, but instead he handled the warranty process with the manufacturer. The replacement swivel came and within 10 days, my chair was fixed (not even a labor charge). Good service. Thank you.”
“The staff is very helpful and helped my friend find the right cue stick. They have a great selection as well. Highly recommended if you are a try before you buy person.”
“The customer service here is exceptional. Susan gave me a great explanation of the various sectionals to choose from and asked genuine questions about my space and where I would be moving to assess my furniture needs. She helped throughout the entire process, sent me a swatch that showed the color of the sectional, and coordinated the delivery date. Nancy was a great help in answering my questions on the phone and forwarding any additional questions to the appropriate people. Scott, the store manager, ensured the sectional was delivered on the exact day that was stated on my invoice and followed up with any questions I had. I appreciate his attention to detail and for genuinely inquiring that I received the product on time and to my satisfaction. I love my sectional and I will be recommending Bassett to all of my family and friends! Thanks for making my move easier.”
“Lonnie Williams helped me today, picking out my tree for my bedroom, and he was so patient and generous with a smile on his face! He also made my purchase easy and fast(Given the fact that I had both of my little boys with me and I needed to be in and out.) it was such a great experience and I’m happy with my purchase.”
“Rashoun was great from start to finish. He introduced himself and offered help without crowing us. When we had questions he answered perfectly and when he didn’t have an answer he went to find out as many times as we needed. When he was busy with other customers he consistently checked in making sure we were comfortable and wanted for nothing! A+ to this young man, I know he is going to do great. Wanda the manager was very pleasant and helpful as well. She made sure we were happy with our purchase.”
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“We went in with our two boys to try out a few mattresses and Fred was wonderful. He helped walk us through the different options and helped us find the perfect mattress for our family. He was also wonderful with the kids. Highly recommend seeing him if you’re in the market for a new mattress. The savings were also amazing!”