Fun Factory Sensory Gym

Most Recent Comments

• January 2024 by Faith Shipley
  Thank you Fun Factory Sensory Gym for donating and installing the custom equipment for my daughter for her Make-a-wish! Their crew were so kind and professional and the equipment is beautiful and exceeded all expectations. We are so grateful for you and what you have done for our family. Seeing our daughter enjoy this gift is something that has brought us so much happiness during these difficult times
• January 2024 by Jonathan Vargas
  Dear Fun Factory Sensory Gyms Team,I am writing to express our sincere gratitude and appreciation for the incredible work you have done over the past year in enhancing the environments of our ABA clinics. Your dedication to creating stimulating and therapeutic sensory gyms has significantly contributed to the success of our clinics in Worcester, MA; Braintree, MA; Boca Raton, FL; Bala Cynwyd, PA; and Nashua, NH.The impact of your sensory gyms on our clinics has been nothing short of amazing. The carefully designed spaces have become integral to our Applied Behavior Analysis (ABA) programs, providing a dynamic and supportive environment for the individuals we serve. The attention to detail and commitment to creating inclusive, engaging spaces for all abilities have not gone unnoticed.Your team's attention to detail, creativity, and understanding of the unique needs of individuals receiving ABA therapy have truly set a standard for excellence. The diverse range of sensory experiences your gyms offer has allowed us to tailor therapy sessions more effectively, resulting in improved outcomes for our clients.Thank you Troy, Rebecca, the team leads, crew members & everyone involved behind the scenes for making it happen.Yours truly,Jonathan with ABA Centers of America
• January 2024 by Somos Bilingues
  Pros:1- Michelle (customer service) and the install crew were kind, professional and listened to my concerns.Cons:1- 3D rendering was continuously inaccurate and did not have my must-haves. Something was always missing and it took 4 drawings with me having to write my requests on the rendering with arrows to get it right.2- Communication- If you are seeking follow through with communication, look elsewhere.From the first interaction, I requested financing. I was told that it was not a problem and that the balance will be placed in financing with no interest for 12mo. After installation, I received the entire balance of the deposit. I inquired about the financing and was told that I never applied. I questioned how I could possibly apply for it if I was never sent any information about the bank, application process, etc. The worst part about this company is that they blame the customer for their actions and lack of communication- they never take the blame. I was so upset since this was not the only issue, that I paid in full to avoid having to deal with them for another 12mo. I also had to request the promised installation discount and mats to be removed from the invoice. Check your invoice as they have hidden fees and dont itemize things accordingly so that you know exactly what is being credited.3- Colors: I requested specific colors and was provided something different. I was even told by the owner that the color I was seeing with my own eyes was the color I requested and that I (not them) was wrong. I had to show them pictures of the requested color, until they finally admitted that their paint was “mislabeled.”4- Mats- I requested mats in a specific color and was provided something different. Instead of taking accountability, they stated that the mats were “temporary” until the correct ones came in. I asked the crew to confirm, and they stated that these were not temporary mats. Again, alot of cover up and no accountability. The mats were cut uneven, with pilling. The only reason I purchased mats was because they “cut to size” but it is not worth the ridiculous $ for mats. I canceled my mat order in advance before they came to install it- guess what? They charged me $150 for “returning” the mats to the manufacturer. Charging a customer for something they never received. Buy your mats at Sams Club- they look exactly the same.5- Structure- The rendering they provide is nothing like what you will receive. The rendering has a beautiful arched entry for the structure. I even told them in an email to ensure that the arch was more rounded- I received no response but assumed they received the message. Upon install, the entry was a shoebox rectangular shape. I was told that the rendering is just a representation but not 100% accurate. How can a customer possibly know what is a representation and what they will actually receive without proper communication?I was very patient and understanding throughout the process and even left some things as is to avoid further issues- even though I was not full satisfied. I was never offered a discount for anything. Interestingly, they texted me a picture with an extra sensory swing that they gifted me (i assume for the terrible experience) but to my surprise… the crew was later instructed to take it back to the warehouse. I noticed them taking it when they were leaving and told them that it was very unprofessional to offer something and then take it back- they kindly returned it to me. However, they were simply doing as they were told by the owner.There’s an air of constant confusion, blame, arrogance, and “you get what you get” in which the customer is made to feel that they are incompetent and that they did not make specific requests. I constantly had to send screenshots of emails as they blamed me and continuously stated that I did not ask for X.I hope they implement systems, communication, and checks and balances in the future to improve the customer experience. The price should match the quality of service.
• December 2023 by obsa mohamed
  Thank You Fun Factory for creating a phenomenal sensory gym experience for our Early Intervention center-based facility in the Bloomington, MN. Everything from the planning to the design was individualized based on our needs and demands from our clients. Thank you Rebecca, Ryan, Tiffani, Austin, Justin and Troy for your hand work, care and undivided attention. We will recommend you all and Fun Factory to all our colleagues, friends and family. Thank you again from the Twin Cities Recovery Center, we can't wait to work with you all again.
• December 2023 by Anthony Andolino
  I really enjoy working for fun factory, the company makes everyone feel like they are part of a family that is part of something much larger and rewarding than anything I've ever been a part of. When the days get tough just knowing how many smiles and moments of happiness our sensory gyms will bring the children always keeps us motivated.
• December 2023 by Gohar Therapy
  What truly sets Fun Factory apart is their commitment to personalized service. They didn't just provide a one-size-fits-all solution; instead, they tailored the design to suit our specific space constraints and the unique needs of the children we cater to.Their team worked efficiently and effectively, ensuring the project was completed on time without compromising on quality. They were also incredibly accommodating, addressing every query and concern we had along the way.Moreover, the durability and safety of the installations exceeded our expectations. It's evident that Fun Factory not only prioritizes fun but also takes the safety and well-being of children seriously.The impact of their work has been phenomenal. Our sensory gym has become a favorite spot for children and families alike, fostering growth, learning, and joy in a space that was once just an idea.In summary, Fun Factory is more than a company that sets up sensory gyms; they're creators of magical spaces that inspire, engage, and empower. Thank you for turning our vision into a vibrant reality! Highly recommended without hesitation.
• December 2023 by Eudaly Fernan
  I had a fantastic experience. When I first called to ask for sensory gym for my clinic, Michelle was so attentive patient and knowledgeable. Rebecca the OT consultant was amazing!!! She guided me through the whole process from design to installation. I love the sensory gym!!! And the children too!!
• December 2023 by April O'Neil
  As a single mother of a 6 year old that has ADHD and endless amounts of energy to go around, we now have an outlet for all of that energy! Thank you so much for all of your help navigating the world of sensory gyms and providing us with one of our own!The staff was understanding of all my child's needs and saw that they were met in a timely manner. I highly recommend Fun Factory Sensory Gym for any sensory needs.
• December 2023 by Marc Jason
  Just amazing! We went from an empty room to a place where kids and families feel amazing happiness, in just a couple days. The crew worked so hard to customize our space and considered every single detail in all phases of the operation. We are beyond impressed and grateful for the fantastic design and construction of our sensory studio.
• November 2023 by Anthony Acc
  As a parent, finding the right environment to nurture and develop my child’s motor skills has always been a top priority. Discovering Fun Factory’s custom commercial sensory gyms has been a game changer for us. Their expert team not only designs but also installs sensory gyms, and their attention to detail is truly remarkable.From the initial consultation to the final installation, the experience was seamless. The team took the time to understand our specific needs and the space we had available. They then crafted a sensory gym that was not only functional but also visually engaging and safe for children. The variety of equipment and the thoughtful layout encourage exploration and play, which is essential for developmental growth.Since visiting Fun Factory's sensory gym, I've seen a noticeable improvement in my child's motor skills. The gym offers a diverse range of activities that cater to different skill levels and needs, making it an inclusive space for all children. The joy and excitement on my child’s face while navigating through the gym is a testament to the thoughtful and playful design Fun Factory has mastered.Moreover, their customer service is top-notch. The team is knowledgeable, friendly, and genuinely passionate about helping children develop their motor skills in a fun and safe environment. Their dedication to creating a personalized experience for each client is evident in their work.I highly recommend Fun Factory to any organization or individual looking to install a sensory gym. Their expertise in custom designing gyms to fit various needs and spaces is unparalleled. It's not just a gym; it's a nurturing playground where children can grow, explore, and develop crucial skills while having the time of their lives.Thank you, Fun Factory, for creating such a wonderful and beneficial space for children!
• November 2023 by Vanessa P
  I have nothing but great things to say about the entire fun factory staff. From our initial reach out to our finished product...GREAT!I have a very active almost 4 year old who is a daredevil and loves climbing, jumping, swinging....the team was very attentive into guiding my husband and I on what would be most beneficial for her growth, development (and crazy energy).We are looking forward to her being able to explore her adventurous side knowing that she will be playing in a safe environment built with love!
• November 2023 by Dave Lapsker
  Fun Factory delivers exceptional value in designing custom sensory gyms. As a healthcare executive, I've witnessed the positive impact firsthand. Unlike previous attempts with contractors, their expertise shines in budget management, ensuring a cost-effective upfront investment. The quality of their work not only meets but exceeds expectations, creating spaces that benefit both patients and the bottom line. Fun Factory proves that investing wisely in tailored solutions pays off in the long run, making them a reliable choice for healthcare companies seeking top-notch sensory environments without compromising financial prudence.
• October 2023 by Veronica Napier
  I love all of my fun factory sensory gyms! Our clients love them! They are a staple for my clinics and they set us apart! Highly recommend!!
• October 2023 by Olivia Berry
  Thank you to Rebecca, Troy, and the team for working with Bright Behavior Therapy in West Bloomfield MI to install the most amazing sensory gym for our kiddos! I highly recommend fun factory. The process was quick and the quality is unbeatable. They work to maximize/ utilize every inch of your space.
• October 2023 by Jan Welch
  We were excited to finally have our gym installed. But it is much more than we expected. Ebram and his crew were truly exceptional. Very personable and professional. The workman ship, attention to detail and keeping on schedule was outstanding. Would highly recommend this company and their product.