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February 2024 by Jay Springer
Wonderful folks. Convenient service, free transportation to and from rental center. The best cars, made useful and affordable. I had to regretfully return a great car once my own was repaired. It was that nice to rent.
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February 2024 by Dr Purnendu Sekhar Das
Very helpful, cordial and competent staff. I am a long time customer and have not faced any problems with the center. They make sure it is convenient for the customer and i would recommend them any time. :)
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February 2024 by Marc Koellhoffer
Super friendly staff, quick easy pickup of vehicle, and fast return at the end.The staff were all so prompt and attentive.One of the best rental experiences I’ve had anywhere.
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January 2024 by Shefali P
Prompt service and friendly, knowledgeable staff
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December 2023 by Terry Smith
Great staff; efficient service.
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November 2023 by John Betines
Awesome rental experience w Brandon, Luke & Jonathon. They picked me up @ the autobody shop & had me in a brand new Jeep GC in 5 minutes @ a fantastic rate. 7 days later they drove me to the bodyshop to pic up my car. Best rental experience in my lifetime !! Highly reccomend Greenbrook Enterprise Rental!!
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October 2023 by Robert Johnson
A friendly staff is there to greet you and assist you with your rental. Whether its flr personal use or the result of an accident, they do their best to accommodate you and find a car that's within your budget.
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October 2023 by Gregory Muller
Update 10/13/23: If you read below you'll see my 10/12/23 update where I responded to Enterprise's request to provide more information, which went poorly. I had responded to their email where they were going to speak to the wrong location. This is their response:*******************Dear Gregory,I apologize for the confusion. Requests must be sent to the branch the vehicle was checked out at. The Regional Management team from the rental location will have the ability to address your concerns from the Green Brook location. If you have any further quesitons or concerns, please do not hesitate to let us know.Please let us know if we may be of further assistance. Have a wonderful day!Reference# 1HPWV3Sincerely,JessicaEnterprise Customer Service******************Seriously, how much work am I supposed to do to tell them how badly they're doing their jobs? I'm starting to understand why the Green Brook branch has gone so far downhill. The whole company is falling apart. There doesn't seem to be anyone who cares about the customer experience.Update 10/12/23: I noticed a response from Enterprise asking me to provide them with more information at a separate email address. I did so. What I got back was a message saying they would speak with the Metuchen location (the wrong one) to ensure this wouldn't happen again. No mention of contacting me. Seriously, if you're going to ask for follow-up and you actually get it, then maybe put a little effort in? Contact the customer? At least read the review and get the location right? I'm not sure what has happened to Enterprise. They used to be better than most other companies. Not any more.Original Review: I used to rent from this location several times per year. There was a manager, Arabelle (sp?) who kept the place running smoothly. Apparently she's gone and nobody at Enterprise cares about the customers at this location.I had reserved, about 7 months in advance, a minivan for a vacation trip in very late July through middle of August. I was supposed to pickup the minivan on Friday morning at 9 AM.On Wednesday I called to confirm they had my reservation. I was told that, while they had my reservation, they had no idea if they'd actually have my car. I asked what the point was to reserving 7 months in advance and the answer was "How am I supposed to know if we'll have a car by Friday? Call back Thursday at 4:30 PM"So, on Thursday I called back to be told "We don't have your car. You'll get a call tomorrow morning, before we open at 9, to tell you if we're going to have it."At this point I called the Corporate number. I explained the situation to the overseas call center, who promised to have the regional manager call me and straighten this out. Nobody ever called me back.Friday morning someone from the Green Brook office called me to tell me that they didn't have my minivan and wouldn't have my minivan. Maybe they'd have one next week. I explained my reservation and my situation. The only solution they had was a completely unsuitable vehicle that was much smaller than a minivan. They said I should try calling other Enterprise locations, that maybe they'd have a vehicle.I called the Corporate number again, explained the situation and that no regional manager had never called me. They promised I would receive a call from the regional manager within three hours. It's now 19 days later, never heard from a regional manager or the Green Brook office.I called around and the South Plainfield office was helpful, but didn't have a vehicle. They did refer me to the Metuchen (Woodbridge Ave) location and Jaylin there was able to get me a crew-cab pickup, which while not ideal, was sufficient. I wrote a separate review on their site.So, beware, apparently reservations, even many months in advance, mean absolutely nothing to Enterprise, especially at the Green Brook location.
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September 2023 by Intekhab Hossain
very smooth experience, and great customer service. i've been to this rental a few times and i've always had the best customer experience thanks to Jeff, Sam, and Maria.
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August 2023 by Thomas TY
I had to write this review before I drove off the lot. By far the best and fastest car rental experience I've ever had, and I travel quite a bit. Sam was so professional and explained everything. Great conversation and got me out fast. The car is great and the facilities were clean. Definitely recommend!
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August 2023 by sylvia syl
Definitely a great place.. my rental was ready when I got there.. Maurice.. you were awesome you made sure my navigation system was working and made me feel secure so thank you Maurice @ enterprise in South Plainfield. NJ. ???
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August 2023 by Thomas Young
I had to write this review before I drove off the lot. By far the best and fastest car rental experience I've ever had, and I travel quite a bit. Sam was so professional and explained everything. Great conversation and got me out fast. The car is great and the facilities were clean. Definitely recommend!
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August 2023 by Nancy Deutsch
Great customer service at my Green Brook NJ site. They were so easy to work with. The car needed a few things before I took it and they took care of it. Great experience due to their personal care!
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July 2023 by Brian Guerrero
Stephanie and Sam make this place a gem. Definitely the best customer service, communication, and ease of rental process. My experience from pick-up to drop-off was excellent ??. Stephanie is a awesome representation of professionalism, sincerity, and an "above and beyond attitude". Enterprise, do yourself a favor and promote from within. If your looking for a Branch manager, well Stephanie checks every box. It would be silly not to promote her to run the day to day operations of an Enterprise branch. You have great employees at this branch, promote, praise, and appreciate their value to your establishment. Treat them well, raises for all are in order.
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June 2023 by Sarah Cooke
My go-to enterprise location! I rent cars a lot for work, and the staff are always friendly and helpful. Laura, the branch manager, is the best!
