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November 2023 by Kathryn McClure
Pam at Arthur's Self Storage in Green Brook, NJ was incredible. I was using a truck for my wedding - she was so helpful, informative, patient and understanding through the entire process. I highly recommend this UHaul location, and will be using them in the future!
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April 2023 by Judie LaRosa
This was a very helpful experience and the agent, Pamela Williamson, was excellent. She guided me through the process and was available for any questions. I now have my self storage unit and know that if I need help it it there.
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December 2022 by Cath C.
I stored furniture and other items for 1 year. I thought they were pricey compared to other self storage companies, but needed it desperately so paid nearly $200 for a 10x10 unit. Generally, easy to deal with and easy to get in and out of the building and unit. I realized after I moved that the units have mice. I found droppings in all my furniture and on top of that it is not climate controlled as advertised. The place was damp and even though my furniture was covered, there was mildew on the furniture. I am still trying to get rid of the smell after a few months.
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December 2022 by Vinny Spoons
This place gets 5 stars!!! They were patient, courteous and helpful! They really made their van and truck rental and easy experience on 3 or 4 occasions.
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December 2021 by Brittany Donaway
We’ve had a storage unit here for the last four years and I haven’t had one complaint. The facility is extremely clean and easily accessible when moving things in and out. It’s also very secure. Denise is fantastic and she made working with Arthur’s extremely easy. They are an honest company and you don’t have to worry about keeping your belongings here. I highly recommend Arthur’s Self Storage in Green Brook.
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December 2021 by Ed Novy
Excellent place to rent a 10' U-Haul box truck for smaller moves. I've used them 3 times in the last 10 years, local to me & very professional staff. This time I rented a large unit while I sort through a bunch of things then I'll switch to a smaller unit. Very accommodating & helpful!
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August 2021 by Helen Garcia
Went in today to check out some units since i might move around the area. Denise was over the top wonderful! very honest and very helpful, i really appreciate the time she took to explain Arthur's Self Storage - Access Self Storage. She explained all the rates of the units i was looking into and referred to their other location in Plainfield, because they had a little more availability than the Green Brook location. This place was a little bit hard to find since it was behind the stores, but very clean and spacious inside. Will recommend if anyone lives around the area and needs a family oriented storage unit.
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June 2021 by Joy Mattson
As always, Denise is friendly, efficient, and professional.
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May 2021 by Elizabeth Ramirez
I recently rented a 9' Uhaul van from the Green Brook, NJ location at the Arthurs Storage facility. On Monday 4/19 I was able to go to the facility and speak with one of the employees, Pam and take care of the reservation, I returned the van later that evening and left the key in the drop box. I returned to the same facility the following Thursday 4/22 to rent the same van again to continue my move. I spoke again with Pam who was very courteous and helpful and explained that if I was unable to return the van the next day (Friday 4/23) within the 24 hours then I would likely be charged an extra $20 for another day. I understood the procedure for drop off and proceeded to complete the application. I called again later to verify with another employee (Denise) who again explained that it would be an extra charge of $20 if the van was kept later. Needless to say my move took longer than expected and we decided to keep the van thinking that it was worth the extra $20. I called this morning (Saturday 4/24) to explain that the van was still in my possession and that I would be dropping it off later today. The same employee whom I spoke with yesterday afternoon (Denise) answered the phone and was extremely rude and began screaming over the phone about the fact that she needed the van there this morning. She insisted that she did explain this to me the day before on the phone and that I would be charged an 'inconvenience fee' of at least $100. I spoke at length with both Pam and Denise prior to renting the van on both days and at neither time was I told about the '$100 inconvenience fee'. For the first rental on Monday 4/19, dealing with Pam was a pleasure as she was very polite and answered all of my questions, she even welcomed me back as a return customer when I came to the office again on Thursday. It's highly upsetting that on the contrary, Denise was extremely rude and disrespectful as she spoke over me and would not allow me to convey my apologies due to what I deemed as a simple misunderstanding. Instead she screamed over me insisting that she did specify that the van needed to be back by 8:30 am and that now I would be charged an inconvenience fee. As I'm sure you are aware, moving is stressful enough and I personally would prefer to perhaps pay a bit more to be treated with dignity and receive decent customer service rather than trying to save a few dollars. I understand that Uhaul is a large corporation and it certainly is convenient but I am highly disappointed in the manner by which I was treated today. Regardless if I am wrong, if I were rude (which I was not), I am still the customer and should be treated with kindness and courtesy! I understand that I may be charged $100 late or inconvenience fee, I know that I do not have much say over that but I can control where I spend my money. I realize that it is highly possible that nothing will be done about this but I will be writing a review and letting others know about my unfortunate experience.
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May 2021 by Karin Brown
Great customer service. Answered all my questions, and some I didn’t know I had.
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March 2021 by joseph westlein
Great job by Denise. Facility is very clean, accessible and the help and guidance from Denise was outstanding. Price seems very comparable to other storage places, but here it's climate controlled .Joe Westlein
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February 2021 by Steve Merzena
Great service, rented a u haul from them, open on sundays!
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December 2020 by Adam Machaskee
Very helpful, nice and thorough! Denise was a pleasure to work with and their facilities are very nice and easy to use, all at a fair cost! Happy to do business with them!!!
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August 2020 by Andrew Ma
Great and friendly staff. Good rates with deals. Safe, clean, and convenient storage
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May 2020 by Nicole DeGuzman
The BEST Storage Facility I've used. The Staff are professional, friendly, knowledgeable and always attentive to your needs. The facility itself is always clean. Definitely will recommend to family and friends.