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August 2024 by Nicolette Pizzigoni
Unfortunately, an otherwise pleasant exchange was completely marred by the actions of one bad apple. When I arrived in the morning for my pre-arranged appointment for self check in of a U-Haul van, the keys were not available to access. I called the help line, & they were very gracious, offered an extra credit for my inconvenience, & said I could wait until 10 am (2 hours later) when the facility opened or I could go somewhere else. I decided just to wait until 10 & extended my rental time by 4 hours (from 8-12 to 10-6). When I returned & checked in, the woman working at the desk (Pam) was gracious & courteous. She asked me if 6 PM would be long enough for me. I said I thought so, but I wasn’t sure since I had work that day. She responded “Okay, well, we close at 7, so if you get back later, we have a drop box, & we don’t charge a return after hours fee because of the drop box.” I said okay, great, thank you so much.
Come 5:30, I’m loading my last piece of furniture into the van (not far from my new place nor the facility) & I get a frantic voicemail from Denise from Arthur’s Storage saying that my appointment was ending at 6, that she hoped I was on my way back by then because she needed the van at exactly 6 to prepare for an overnight pickup. I called her back & this was the exchange: Me: Hi, I’m sorry. Your colleagues made it seem this morning like the 6 return time wasn’t concrete & I had some leeway. Denise: Well, actually no, U-Haul closes at 5, so you don’t have that extra time & I really need you to be back by 6 to arrange an overnight pickup Me: I see, well I’m really sorry ma’am. That was not communicated to me as such & it’s 5:40 right now. I have to move my mattress out of the van into my home, so I’ll likely be back around 6:30. I hope that works for you, but like I said, this wasn’t communicated to me this morning. Denise: Well it really doesn’t work for me, no, because I have to arrange an overnight pickup for one of my tenants & I need your keys for that & I’d really like to get home *at some point tonight* Me: okay, ma’am, I’m very sorry for the confusion. I appreciate that this if frustrating, but like I said, I will be back to you by 6:30 the latest, & I will call you on the way back. Denise proceeded to list the ways that this inconvenienced her, I apologized again (though she was talking over me) & hung up. By 5:59, I was on my way back to the storage facility, called Denise, & told her I was on my way back to the facility. Me: Hi Denise, this is Nicolette, I’m on my way back now. Denise You need to make sure you fill it up with gas Me: ah yes, well I’ve used almost no gas today and the needle is still on F & she cut me off. Denise: Well this is what you agreed to & the next person will very quickly see how much gas you *didnt use*. Me: Oookay, Denise. I’ll see you soon. Denise: & bring a receipt. *click* This woman literally hung up on me [a customer].
I arrived back at the storage facility at 6:20 after putting $5.54 of gas in the car. I was not told where to park it when I returned so I pulled into the wrong spot. Denise: You can’t park here. You need to move the van. Behind the blue truck over there. okay, cool no problem. After that, there was barely an exchange, Denise told me I was fine to leave & did not ask for a receipt.
I’ve worked in service & other public facing jobs for 10+ years. I understand that things get mixed up, & it’s frustrating when you didn’t expect something to go wrong. That being said, the way that Denise spoke to me that day was wholly unacceptable. She was rude, spoke over me, & made my move more stressful than it needed to be.
Considering how polite & accommodating I was trying to be on the phone, & considering that my own appointment had obviously *not* been a priority the very night before, I do not understand how exactly this woman felt it appropriate to scold me like a child, act as if this w
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July 2024 by Roger Novoa
Great service and customer attention. Everyone is very helpful. Ask for Pam, she is excellent.
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July 2024 by Christian Novoa
Great, very accommodating during last minute change of plans. Denise and Pam are amazing
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May 2024 by Shomy SoloVelazquez
Place is amazing, climate control in the units is great, Denise is soooo awesome, helpful, always smiling, I totally recommend this place. ?
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February 2024 by Reggie Spann
They didn't have Uhauls for the day I needed and Denise was helpful. She checked around for me and reserved a truck for me at another location. Thank you. I appreciate your customer service
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November 2023 by Kathryn McClure
Pam at Arthur's Self Storage in Green Brook, NJ was incredible. I was using a truck for my wedding - she was so helpful, informative, patient and understanding through the entire process. I highly recommend this UHaul location, and will be using them in the future!
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August 2023 by Vincent Anderson
This place gets 5 stars!!! They were patient, courteous and helpful! They really made their van and truck rental and easy experience on 3 or 4 occasions.
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August 2023 by Edward G Hill
Never was there.
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April 2023 by Judie LaRosa
This was a very helpful experience and the agent, Pamela Williamson, was excellent. She guided me through the process and was available for any questions. I now have my self storage unit and know that if I need help it it there.
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December 2022 by Cath C.
I stored furniture and other items for 1 year. I thought they were pricey compared to other self storage companies, but needed it desperately so paid nearly $200 for a 10x10 unit. Generally, easy to deal with and easy to get in and out of the building and unit. I realized after I moved that the units have mice. I found droppings in all my furniture and on top of that it is not climate controlled as advertised. The place was damp and even though my furniture was covered, there was mildew on the furniture. I am still trying to get rid of the smell after a few months.
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December 2022 by Vinny Spoons
This place gets 5 stars!!! They were patient, courteous and helpful! They really made their van and truck rental and easy experience on 3 or 4 occasions.
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December 2021 by Brittany Donaway
We’ve had a storage unit here for the last four years and I haven’t had one complaint. The facility is extremely clean and easily accessible when moving things in and out. It’s also very secure. Denise is fantastic and she made working with Arthur’s extremely easy. They are an honest company and you don’t have to worry about keeping your belongings here. I highly recommend Arthur’s Self Storage in Green Brook.
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December 2021 by Ed Novy
Excellent place to rent a 10' U-Haul box truck for smaller moves. I've used them 3 times in the last 10 years, local to me & very professional staff. This time I rented a large unit while I sort through a bunch of things then I'll switch to a smaller unit. Very accommodating & helpful!
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August 2021 by Helen Garcia
Went in today to check out some units since i might move around the area. Denise was over the top wonderful! very honest and very helpful, i really appreciate the time she took to explain Arthur's Self Storage - Access Self Storage. She explained all the rates of the units i was looking into and referred to their other location in Plainfield, because they had a little more availability than the Green Brook location. This place was a little bit hard to find since it was behind the stores, but very clean and spacious inside. Will recommend if anyone lives around the area and needs a family oriented storage unit.
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June 2021 by Joy Mattson
As always, Denise is friendly, efficient, and professional.
