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January 2024 by Danielle Silva
I use Albers for everything. Today my gas fireplace needed service and they were at my house in 2 hours. They were professional, knowledgeable and nice. They even clean everything up. Their showroom is also great!!!
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January 2024 by Amarjeet Kumar maha
Amarjeet Kumar
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January 2024 by Marilynn Maggi-Miceli
We have used Diego and Zosemax for both of our gas fireplaces since moving to our new home in December 2020. Diego and his team are extremely knowledgeable about both of our fireplaces. We highly recommend calling Diego once a year for cleaning and assessment of the units prior to using them during the season. He will let you know if you need any parts! Diego is very responsive to our concerns and provides top notch service every time. Highly recommend a call to Diego!
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January 2024 by LeeAnn Oliver
We needed our gas fireplace serviced, Debbie at Albers was very nice and helpful. She recommended Steve Gassaway of SG Fireplace. He came out and did an excellent job. We highly recommend both Debbie and Steve for any fireplace needs !!
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January 2024 by Misty Gray
Debbie at Alber’s was incredibly helpful. She provided us with a list of contractors and we used Diego with Zosemax. Diego and his crew were incredibly professional and kind. Everything was done quickly and efficiently and we got exactly what we wanted just in time for Christmas!
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January 2024 by Marianne Cerrito
I started my fireplace project, converting my wood-burning insert stove to a gas fireplace in August. I was doing this on my own, and I was very pleased with the help, assistance, and correspondence that I received from Nathan. I bought all the products for my conversion from Albers. There are a lot of details that I had to become familiar with, and Nathan was very helpful along the way. I used Zosemax to do the installation. And there, Diego was the frontman who answered all my questions & set up dates for installation. I am really pleased with the outcome…which was completely done today, December 21, 2023, with the final inspection from my township. It’s a work of art!
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October 2023 by Junie
Debbie is a wonderfully informative representative of Albers...very caring and knowledgeable...
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May 2023 by kristina dejesus
We bought our gas fireplace from Albers 2 years ago in 2021. It is stunning and a staple in our home. I cannot give a high enough rating. From start to finish , the girls in the showroom , to everyone involved .. they were excellent with their knowledge and assistance. We used our on contractors, who got alittle stuck with installation as it was very advanced technology and Albers not only walked our guys through it but even came to our home to confirm it was done right! They didn’t have to do that! Extremely professional ! Would highly recommend !
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May 2023 by Vincent A.
We're just in the beginning phase of plans and I reached out for ideas. They would like us to come to their showroom with our ideas and see what they have to offer.
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February 2023 by Cheddar Cheese
So far, so great! I reached out via email late 2022 for details about purchasing a new fireplace. I was promptly responded to with all information and when I reached out at the start of Feb, the associate had our email readily available with all of the details and photos sent. We stopped into the store to shop in person and were met kindly upon entry and our salesperson knew the answers to all of our questions. We quickly made a decision and are looking forward to installation. They kindly offered a company they suggest for installation and even made it easier by making that company aware of our purchase so that they can reach out to begin business. We are aware the installation is not a part of this fireplace business, it's subcontracted by by us, so any updates to this review will simply be to say the process is done and provide our review on the final product in our home. If you are looking for expertise, variety and great new customer service, give them a call!! Or an email!! Or just stop in.
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February 2023 by Frank Klausz III
Very knowledgeable, good selection and options. Courteous, patient staff. They don't do their own installs.
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February 2023 by Regina T.
Albers was pleasant to work with and we are pleased with our new Napoleon gas insert fireplace. But purchasers should know that they only recommend 2 gas insert fireplace installers. Subsequently, we discovered that it is super difficult to find *anyone* to service the fireplace. Zosemax was recommended to us by Albers for installation and we hired them to install our fireplace last spring over several weeks. There were some issues during the installation which got ironed out. Recently, our new fireplace worked briefly, with a terrible burning plastic smell, and then stopped working altogether (our fireplace is still less than a year old). As instructed by Albers, I reached out to Zosemax for service, via both phone and text. Three weeks later (!!!) I have still not heard back from Zosemax. My husband finally figured out the issue by watching videos online. Were it not for my husband's efforts, the fireplace would merely serve as a $5K+ piece of artwork, instead of a functional fireplace. Until the installation and service issues are remedied, I would not recommend purchasing a gas-insert fireplace.
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December 2022 by Robert Dill
We had a great experience with Alber's recommended gas fireplace service provided by Diego of Zosumax. He fixed our pilot light problem quickly after another company was not able to do the job. He was very reasonably priced and was neat, professional, pleasant, and was here the day after my initial call.
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December 2022 by Avinash Arora
Nathan was great, overall really like this place and how informed, friendly, and helpful the staff are. Will be returning!!
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December 2022 by Lord Stanley
Amazing, attentive and knowledgeable staff. Extensive selection!