-
January 2020 by Angela H.
Why are the pharmacists here so incompetent? Like is it that hard to scan a prescription? :) they have attitude as if their job is so hard. they can barely answer questions and get all red in the face like sweetie it's not my problem you work in the back of a CVS. never coming back :)
-
November 2019 by Dianna N.
This place gets worse and worse . I cannot believe the woman they have as manager. She had no customer service or people skills whatsoever . She makes you feel uncomfortable and awkward . I literally go to CVS twice a week . No more I started using Walgreens now . They are faster , nicer and much cleaner than this cvs. I had a great time filling out the store survey , I let them know how awful she is. She is flat out mean to customers
-
July 2019 by James H.
I left a review saying that the employee Mitra was following me. The next day I go there and the manager yells at me over the fact that I wrote that it was awkward to be followed. I never swore or gave an attitude during the whole situation and it was in called for. A customer review is for the employee not the customer. I hope this cvs gets this review -James
-
February 2019 by Timothy T.
We've used this pharmacy for 10+ years and have experienced great service. The few problems over that time have been handled with ease and grace. Thank you, Sofia!
-
October 2018 by Ken B.
Wasted several hours here attempting to have basic prescription filled to no avail. My newborn was added to my health insurance and this addition was confirmed...three times by my insurance company. The pharmacist, and techs she evidently trains, is/are under the misconception that medical care coverage and prescription coverage for the largest health insurance Co in the nation are always separate entities and my daughter is covered under "medical" but not under "prescription" ; my health insurance company begs to differ. And that certainly is not the case. This misnomer stems from an 1-800 number which is an affiliate of CVS. I am quite familiar with this 1-800 number and they do not have access to "real time" coverage info. Several calls to the main blue Cross/ blue shield hotline confirmed the "medical" and "prescription" coverage are both in effect at the same exact time, yet the CVS pharmacy chooses to blindly call their own affiliate number, which does not have info as current as blue Cross blue shield. After an hour or so attempting to educate the pharmacy, I finally ran out of time and patience and agreed to pay for my daughter's prescription , although it was covered under my insurance - then they tell me, "Come back after 5:00 pm tomorrow, we will have it then." They clearly saw, for an hour, I was trying to clear up their insurance issue to immediately obtain the medicine for my daughter- yet they failed to tell me they would not have the medicine available for 30 more hours anyway. If you would like to deal with a rude, curt, misinformed staff with no empathy... who does not have your medicine in stock and lacks basic critical thinking and customer service skills, go to this pharmacy. I'll be going elsewhere so my daughter isn't up crying her eyes out waiting for medicine. The pharmacist on duty clearly has no time for customers and is unwilling to listen to health insurance co. After I left , I again called blue cross blue shield and they apologized for CVS being misinformed and advised me again that the CVS affiliate hotline simply does not update as quickly as blue cross blue shield hotline number. I initiated a complaint through CVS's customer service number and was told they would promptly escalate this to district management, as it is an urgent matter.. 3.5 hours later... no call. CVS pharmacist exhibits cavalier, curt , dismissive attitude.
-
October 2018 by Jordana W.
I actually really like the pharmacy here and find many times they have been really flexible with rushing things for me. I did once try the other pharmacy in town and they are fine as well but the hours at cvs are far more convenient!
-
August 2018 by Valerie O.
Sorry to see so many complaints from people who live in other states. Not sure why they would come to the Glen Rock CVS to purchase their medications. Yes there are sometimes lines for the pharmacy. It depends on when you go, but I have used CVS for over 15 years since my other pharmacy didn't want to fulfill medications covered by my insurer. I am a diabetic and never had a problem with my prescriptions. In fact one day I went to the pharmacy without my wallet. I was in a hurry to get back to my husband who was very ill. The pharmacy assistant provided her own money to pay for the prescription until I could get back, but no rush. The staff is friendly and helpful. The store is well stocked.
